Sales Operations Manager (Starlink Channel Sales)

About SpaceX SpaceX designs, manufactures and launches the world’s most advanced rockets and spacecraft. The company was founded in 2002 by Elon Musk to revolutionize space transportation, with the ultimate goal of making life multiplanetary. SpaceX has gained worldwide attention for a series of historic milestones. It is the only private company ever to return a spacecraft from low-Earth orbit, which it first accomplished in December 2010. The company made history again in May 2012 when its Dragon spacecraft attached to the International Space Station, exchanged cargo payloads, and returned safely to Earth — a technically challenging feat previously accomplished only by governments. Since then Dragon has delivered cargo to and from the space station multiple times, providing regular cargo resupply missions for NASA. For more information, visit www.spacex.com.

SpaceX

SpaceX designs, manufactures and launches the world’s most advanced rockets and spacecraft

Falcon 9 and Falcon Heavy RocketsDragon Cargo and Crew SpacecraftMerlin Rocket EnginesDraco and SuperDraco ThrustersPICA-X high performance heat shield materialand Satellite Development

S

spacex.com

1,001-5,000 employees

Aviation and Aerospace Component Manufacturing

Hawthorne, California

2002

Privately Held

3.6M LinkedIn followers

Raised $12.5B

• Starlink is the world’s largest satellite constellation delivering high-speed,
• low-latency broadband to customers around the globe. As the Sales Operations
• Manager, you will own the systems, processes, and data that make our reseller
• channel scalable and high performing. You will operate reseller portal
• onboarding, co-sell registration, Know Your Customer (KYC) requirements, and
• pipeline reporting from the channel—then turn that information into clean
• systems, dashboards, and workflows that make Channel Sales, Enterprise Sales,
• and every member of our channel more productive. You will work closely with
• Channel Sales, Sales Operations, Sales Enablement, Product, Legal, Finance,
• Compliance, and GTM engineering to remove friction between direct and indirect
• motions and unlock efficient indirect revenue.
• readiness, and clean reseller data across CRM and reseller systems—so new and
• existing channel members can work productively without friction
• Design and operate co-sell registration as part of the tiering approval
• process, ensuring required information is captured completely and
• consistently before approval
• Build and run the quarterly channel data collection process to capture KYC
• and pipeline reporting from resellers; define how data is submitted,
• validated, stored, and used in systems and reports with Legal, Finance,
• Compliance, Sales Operations, and GTM engineering
• Partner with Channel Sales on reseller performance by owning the data,
• reporting, scorecards, and operational insights that help Channel Sales
• manage the channel—without owning reseller performance management or running
• business reviews
• Define and enforce service levels for portal onboarding, co-sell
• registration, quarterly KYC/pipeline submissions, and handoffs across Channel
• Collaborate with the GTM Engineer and Data Engineer to improve data quality,
• automate capture of KYC and pipeline inputs, and embed reseller-safe tooling
• that increases productivity for Channel Sales, Enterprise Sales, and channel
• members
• Establish success metrics for channel operations (portal onboarding cycle
• time, co-sell registration completeness, quarterly KYC/pipeline submission
• rate and quality, data usability in reports) and continuously optimize based
• on field and Channel Sales feedback
• Act as a trusted advisor to channel and enterprise leadership on operational
• bottlenecks, data readiness, and investments that scale indirect revenue and
• improve productivity across the channel

Required

• 5+ years of experience in channel operations, reseller operations, sales
• operations, revenue operations, or a related go-to-market function
• 1+ years of experience owning reseller or channel operational processes such
• as portal onboarding, registration workflows, PRM/portal operations, or
• channel data/reporting
• Available to work extended hours and/or weekends as needed to support major
• product launches, reseller programs, certification events, or critical sales
• initiatives
• Willingness to travel as needed to support channel manager training, reseller
• enablement, and key events

Preferred

• Experience supporting Enterprise or complex B2B channel/reseller motions
• (ideally technology, SaaS, telecom, satellite/connectivity, or hardware)
• Experience designing or operating registration/tiering workflows and
• collecting KYC or equivalent compliance information from resellers
• Experience building systems or processes to collect recurring channel
• pipeline reporting and turn it into usable CRM data, dashboards, and
• operational insights for sales leadership
• Strong CRM discipline (HubSpot or Salesforce) and experience operating
• reseller portals or PRM platforms
• Data-driven mindset with ability to define and track channel ops KPIs (portal
• onboarding cycle time, registration completeness, quarterly submission rates,
• data quality, productivity impact)
• Excellent communication skills with the ability to document processes, train
• Channel Managers and resellers on portal/registration/data requirements, and
• drive cross-functional alignment without formal authority
• Experience working in high-growth, fast-paced environments with frequent
• product, pricing, and process changes
• Familiarity with co-sell motions, channel conflict resolution, and compliance
• workflows is a plus

• Pay Range
• Level 3: $110,000.00 - $150,000.00
• Your actual level and base salary will be determined on a case-by-case basis and
• may vary based on the following considerations: job-related knowledge and
• skills, education, and experience.
• Base salary is just one part of your total rewards package at SpaceX. You may
• also be eligible for long-term incentives, in the form of company stock or
• long-term cash awards, as well as potential discretionary bonuses and the
• ability to purchase additional stock at a discount through an Employee Stock
• Purchase Plan. You will also receive access to comprehensive medical, vision,
• and dental coverage, access to a 401(k) retirement plan, short and long-term
• disability insurance, life insurance, paid parental leave, and various other
• discounts and perks. You may also accrue 3 weeks of paid vacation and will be
• eligible for 10 or more paid holidays per year. Employees accrue paid sick leave
• pursuant to Company policy which satisfies or exceeds the accrual, carryover,
• and use requirements of the law.
• To conform to U.S. Government export regulations, applicant must be a (i)
• U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green
• card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8
• U.S.C. § 1158, or be eligible to obtain the required authorizations from the
• Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for
• veterans and individuals with disabilities, or applicants requiring reasonable
• accommodation to the application/interview process should reach out
• to EEOCompliance@spacex.com [EEOCompliance@spacex.com].