Overnight Front Office Operations Manager - Waldorf Astoria Chicago

About Hilton Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 28 world-class brands comprising more than 9,600 properties and over 1.4 million rooms, in 144 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 4 billion guests in its more than 100-year history. Named as the No. 1 World’s Best Workplace by Great Place to Work and Fortune, Hilton aims to create the best culture for its 500,000 team members around the world. Hilton has introduced industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 270 million Hilton Honors members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, X, LinkedIn, Instagram and YouTube.

Hilton

An official account for Hilton, a leading global hospitality company filling the earth with light & warmth since 1919.

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H

stories.hilton.com

10,001+ employees

Hospitality

McLean, VA

1919

Public Company

2.8M LinkedIn followers

Raised $11.5B

• Picture yourself brightening someone’s day. When you join our Hotels team,
• that’s exactly what you’ll do every time you come to work! As a Overnight Front
• Office Operations Manager, you’re not just overseeing daily front office
• operations – you’re spreading the light and warmth of hospitality by delivering
• memorable experiences that make the stay for every guest.
• including guest service, registration, room inventory, and adherence to
• policies and standards
• Monitor and elevate service: Track guest satisfaction, address service
• issues, and guide the team to implement improvements that enhance the guest

• Implement revenue initiatives: Promote hotel services and execute up-selling
• tactics to drive room occupancy and revenue growth
• Facilitate team knowledge: Provide regular updates and training to ensure the
• team is well-informed of hotel offerings, services, and local attractions
• Delight our guests: Welcome guests, respond to inquiries, and resolve
• concerns promptly to uphold service standards
• Inspire and develop the team: Supervise and support front office team
• members, monitor performance, provide coaching, and foster a positive and
• productive work environment
• At Hilton, our core values define what it takes to succeed here and guide the
• A passion for spreading the light and warmth of Hospitality. Acting with
• Integrity and always doing the right thing. Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes. A sense of Ownership and
• accountability. And a focus on the Now, bringing urgency and discipline to every
• moment, knowing it can make a lasting impact.
• At Hilton, we don’t just deliver exceptional experiences for our guests—we build
• an exceptional workplace for the Team Members who make it all possible. As a
• global leader in hospitality, we’ve welcomed more than 3 billion guests
• worldwide, all while staying true to our founding vision: to fill the earth with
• the light and warmth of hospitality.
• Our award-winning culture has earned us repeated recognition on the World’s Best
• Workplaces list by Great Place to Work and Fortune. With our suite of
• world-class brands [https://www.hilton.com/en/brands/],
• Whether you’re starting your career or exploring something new, Hilton supports
• your journey every step of the way. Come for the job, stay for the career—and
• help us make every stay a little more magical.
• Curious about life at Hilton? Explore our Careers Blog

• At Hilton, the hospitality we’re known for doesn’t end with our guests. We
• proudly invest in our Team Members’ wellbeing, supporting you through all of
• life’s moments. When you join Hilton, our exceptional care extends to you with
• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with
• room rates as low as $40/night at our world-class hotels through our Go
• Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP),
• you can invest in Hilton shares at a 15% discount to help build your
• financial future
• Paid parental leave – Because family matters. We offer paid leave for
• eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge
• services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single,
• compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members
• can access free counseling and support through our best-in-class Employee
• Generous paid time off (PTO) – Recharge, relax, and take time for what
• matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses,
• we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to
• save for what’s next
• Benefits availability may vary depending on Team Member’s location as well as
• terms and conditions of employment and are subject to the terms and conditions
• of each specific program/plan.