Front Office Manager

About Trump International Hotel and Tower Chicago Proudly named Forbes Travel Guide Five-Star Hotel, Trump International Hotel & Tower® Chicago rises above other Chicago luxury hotels, bringing a new level of luxury to the Midwest. Trump Chicago is a showcase of bold style and engaging design situated along the Chicago River, resulting in incredible views of Navy Pier and its weekly fireworks show. From the exclusive shops of the Magnificent Mile to the historic sites along the Riverwalk, Trump Hotel Chicago brings sophistication and elegance to the heart of downtown Chicago. Inside one of the finest luxury hotels in Chicago, impeccable style and spectacular service will define your Chicago weekend getaways, business trips, or family vacations. As the best hotel in Chicago, you experience a higher level of luxury with unrivaled hospitality and extravagant amenities, including the signature Trump Attaché™ service. Our incredibly appointed guest rooms and suites welcome you with custom designed furnishings, floor-to-ceiling windows, and fully equipped kitchens. From the energy of Rebar to stunning views from our outdoor rooftop oasis of Terrace 16, Trump Hotel Chicago offers imaginative cuisine, festive cocktails, and an unmatched sophistication. We offer a venue for every occasion, whether business or pleasure, and ensure that from start to finish no detail of your event is overlooked by our expert event team. The sophisticated design of the Grand Ballroom and incredible views of the Salon Rooms and Boardrooms each offer stunning settings to make a lasting impression. Indulge with us at one of the best day spas in Chicago. The 23,000 square-foot The Spa at Trump® & Fitness Club features an array of luxurious services with 12 treatment rooms and 53 spa guestrooms overlooking the Chicago skyline. We offer Chicago spa packages and feature the city’s most sought after salon, Anthony Cristiano Salon.

Trump International Hotel and Tower Chicago

Experience exceptional views of the Chicago River and beyond at this Forbes Five Star property. #Never Settle

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T

trumphotels.com/chicago

201-500 employees

Hospitality

Chicago, IL

2007

Privately Held

13k LinkedIn followers

• Manages Front Office Operations to insure profitability, control costs and quality standards to ensure total guest satisfaction. Oversees front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue.  Compiles and prepares financial reports, including: rate and availability calendar. Interviews, trains, supervises, counsels, schedules and evaluates staff. Provide leadership and guidance to Front Office staff ensuring consistent Forbes Five Star Standards are provided.

• 25% Encourages a team spirit amongst staff members with leadership and guidance. Leads daily pre-
• Shifts, conducts daily training and service shops and disciplines where appropriate.
• 25% Communicates effectively both verbally and in writing to provide clear direction to staff. Assigns and instructs guest service, front office, reservations and front desk agents in the details of work. Observes performance and encourages improvement.
• 20% Uses creative management skills to solve problems. Ensures compliance with Trump Hotels standards to ensure consistent high quality guest relations.
• 10% Manages desk through times of stress, and emergencies, resolves guest concerns, and implements resolutions by using discretion and good judgment.
• 10% Greets customers immediately with a friendly and sincere welcome, uses a positive and clear speaking voice, listens to and understands requests, issues, and situations from both guests and team members.
• In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
• Handles guest relocations as required.
• Prepares daily forecast of expected arrivals and departures.
• Participate in Lobby Greeter and Manager on Duty Program requiring weekend stay over, constant monitoring throughout the hotel and troubleshooting problems.
• Expedites all requests by guests.
• Performs duties as assigned by Director of Front Office and Director of Rooms
• Attends Leadership meetings on behalf of Director of Front Office to obtain and disseminate pertinent information.
• Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours
• Lifting and carrying  Frequent up to 20 pounds.
• Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.
• Excellent mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
• Ability to read, write, speak and understand the English language to communicate effectively with guests and employees.
• Thorough organization and supervisory skills proficient in accomplishing the task.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts.
• Interpersonal skills to provide overall guest satisfaction.
• Ability to work under pressure and deal with stressful situations during busy periods.
• Must have a track record of being able to control cost, productivity and other KPI’s including team’s engagement levels.
• High school graduate or equivalent required.  4 year college degree in Hospitality, Hotel Management or Business required.
• At least 2 years’ combined experience in supervisory/management position in Rooms Division.
• CPR certification and/or first aid training preferred.
• All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.
• Additional language ability is strongly preferred.
• BENEFITS: At Trump International Hotel and Tower Chicago, we offer a range of employment benefits for this Full-Time position, subject to any applicable eligibility, enrollment and/or benefit plan requirements. An overview of the benefits offered can be found on the Hotel's Career Center webpage here: Click Here [https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=d917a9d1-d2e8-48a9-bb0b-cdf2e4f0d03c&ccId=19000101_000001&type=JS&lang=en_US&selectedMenuKey=CareerCenter].