ServiceNow Manager, CRM & Front Office Solutions

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RSM US LLP

Experience the power of being understood.

AccountingAuditConsultingTax ServicesPrivate EquityIndustrial ProductsConsumer ProductsFinancial Servicesand Real Estate

R

rsmus.com

10,001+ employees

Accounting

Chicago, Illinois

1926

Partnership

432k LinkedIn followers

• Management implementations for mid-market and enterprise clients across
• technology, financial services, and other industries.
• Own the full project lifecycle — from requirements and process design through
• configuration, testing, training, and go-live support.
• Conduct data readiness assessments before CPQ implementations begin, ensuring
• clients have the catalog structure, pricing logic, and contract data required
• for a successful deployment.
• Design and document CPQ workflow architecture — guided configuration, pricing
• rules, approval chains, quote-to-order flows, and amendment management.
• Manage client relationships at the project level — setting expectations,
• communicating status, and ensuring client satisfaction throughout the
• engagement.
• configuration, and client engagement.
• Define and document RSM's CPQ and Front Office delivery methodology — the
• frameworks, templates, and repeatable processes that differentiate our
• practice from generalist implementers.
• Develop solution plays and client-facing materials that communicate RSM's
• Front Office capability to the market.
• meetings, contributing to proposals, and helping scope and price
• engagements.
• Work with the ServiceNow commercial team and account executives to identify
• CPQ migration opportunities, particularly for organizations transitioning off
• Salesforce CPQ following its End-of-Sale.
• transformation program for technology companies — by defining the CPQ and
• Front Office capability within that framework.
• In the first 90 days you will have a complete view of RSM's existing capability,
• a defined Front Office delivery methodology, and the first client conversations
• underway. Within the first year you will have led at least one CPQ
• implementation to a successful go-live, published RSM's Front Office solution
• play, and contributed materially to the pipeline of the practice.
• The measure of this role is not just delivery performance — it is whether RSM's
• Front Office practice is real and growing by the end of FY27. That means client
• wins, a defined methodology, a market story, and a team that knows how to
• deliver.
• RSM US LLP is one of the leading professional services firms in the country,
• serving middle market organizations across audit, tax, and consulting. RSM's
• ServiceNow practice delivers transformation across strategic portfolio
• management, IT asset management, integrated risk management, customer service
• management, and an expanding set of AI-enabled and industry-specific solutions.
• RSM is a member of ServiceNow's Partner Advisory Council and holds Product Line
• Achievement in Integrated Risk Management.
• This is a practice that is growing fast, winning meaningful deals, and building
• the infrastructure to sustain that growth. The people who join now will shape
• what this practice looks like for years to come.
• At RSM, we offer a competitive benefits and compensation package for all our
• people. Learn more about our total rewards at
• https://rsmus.com/careers/working-at-rsm/benefits
• We believe flexibility and in-person connection both play an important role in
• how we work and grow. Most roles at RSM follow a hybrid workstyle, which means
• team members are aligned to an RSM office and come together in person when it
• best supports clients, teams, development or relationship-building. Some roles
• may be virtual or primarily on-site based on role requirements, team priorities
• and client needs.
• All applicants will receive consideration for employment as RSM does not
• tolerate discrimination and/or harassment based on race; color; creed; sincerely
• held religious beliefs, practices or observances; sex (including pregnancy or
• disabilities related to nursing); gender; sexual orientation; HIV Status;
• national origin; ancestry; familial or marital status; age; physical or mental
• disability; citizenship; political affiliation; medical condition (including
• family and medical leave); domestic violence victim status; past, current or
• prospective service in the US uniformed service; US Military/Veteran status;
• pre-disposing genetic characteristics or any other characteristic protected
• under applicable federal, state or local law.
• Accommodation for applicants with disabilities is available upon request in
• connection with the recruitment process and/or employment/partnership. RSM is
• [careers@rsmus.com].
• RSM does not intend to hire entry level candidates who will require sponsorship
• now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college /
• university graduate possessing 1-2 years of progressive and relevant work
• experience in a same or similar role to the one for which you are applying,
• excluding internships, you may be eligible for hire as an experienced associate.
• At RSM, an employee’s pay at any point in their career is intended to reflect
• their experiences, performance, and skills for their current role. The salary
• range (or starting rate for interns and associates) for this role represents
• numerous factors considered in the hiring decisions including, but not limited
• to, education, skills, work experience, certifications, location, etc. As such,
• pay for the successful candidate(s) could fall anywhere within the stated range.

Required

• Five or more years of experience implementing CPQ, CRM, or customer service
• management solutions — on ServiceNow, Salesforce, or comparable enterprise
• platforms.
• Demonstrated ability to lead client-facing implementations independently —
• owning scope, timeline, and client relationship at the project level.
• Deep understanding of CPQ concepts — guided configuration, pricing rules,
• approval workflows, quote-to-order, and amendment management.
• implementation begins.
• Strong communication and presentation skills — comfortable presenting to both
• technical teams and executive stakeholders.
• Consulting or professional services background with experience managing
• multiple engagements simultaneously.

Preferred

• Hands-on ServiceNow CRM or CPQ implementation experience.
• Experience migrating clients from Salesforce CPQ to an alternative platform.
• Familiarity with subscription modeling, co-terming, proration, and ramp deal
• structures.
• ServiceNow Certified Implementation Specialist (CIS) in CRM or a related
• module.
• industries.
• Experience building or contributing to a new practice or service line within
• a consulting firm.

• Individuals selected for this role will be eligible for a discretionary bonus
• based on firm and individual performance.