Regional HR Manager

About PLS PLS is one of the largest and most recognized brands in the financial services industry. Our first location opened in 1997, and since then we have grown to over 200 locations in 12 states—expanding our impact across the country. The success of PLS is based on how we treat our customers and employees. Our dedication to bringing out the best in people has helped us thrive, and it is how we will continue to run our business. At PLS, “Because You Deserve Better!®” is the foundation of everything we do. Providing people with value, service and respect is just as important as offering helpful everyday money solutions. PLS is a community financial service center offering free money orders, low cost check cashing, Xpectations!® Visa® Prepaid cards, money transfer services, direct deposit services, bill payments and more. Our services are fast, convenient, transparent and affordable. Our guiding principal “Because You Deserve Better!®” applies not only to our customers, but to our communities as well. We live our mission by being a good neighbor in our neighborhoods. At PLS, we hire our teams from the neighborhoods and communities we serve and promote our leaders from those teams. Equally important are our investments in our communities and the engagement of our team members in community activities. We’re not just different; at PLS we’re making a difference! Apply today for a career that truly matters, we are currently accepting applications for talented team members who also want to make a difference!

PLS

Check Cashing ServicesMoney Transfer ServicesDirect Deposit ServicesVisa Pre-Paid CardsAuto Insuranceand Vehicle Registration Services

P

PLS247.com

1,001-5,000 employees

Financial Services

Chicago, IL

1997

Privately Held

26k LinkedIn followers

• Why PLS? Because You Deserve Better!®  PLS — which stands for People – Location
• Service — is a leading retail provider of financial services. The “P” comes
• first, because our customers are at the center of everything we do, and we
• recognize that it’s our exceptional team members who go above and beyond every
• day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial
• service centers in 12 states. Through our check cashing stores, we provide
• consumers with convenient financial products and services to help them manage
• their day-to-day financial needs. Although many of our customers have banking
• relationships, we believe that our customers use our financial services because
• they are convenient, transparent, and frequently more affordable than available
• traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who
• serve as Co-Presidents.
• The Regional Manager of Human Resources is a consultative position that provides
• guidance to support a positive work environment aligned with achieving company
• goals. This role will enhance the level of human resources support by fostering
• a high level of employee trust, while providing effective coaching and advice to
• leadership. This position plays a pivotal role in mitigating employment-related
• risks, analyzing trends, and making proactive recommendations. The Regional
• Manager of Human Resources will report directly to the Senior Regional Manager
• of Human Resources.
• Partner with field leadership in assessing and resolving medium to high
• complex human resources matters, seeking input as appropriate and influencing
• business leaders to take appropriate courses of action.
• Engage proactively with employees to understand the needs of our diverse
• workforce.
• Conduct prompt, thorough investigations in response to employee complaints.
• Identify, recommend, and oversee implementation of appropriate actions to
• accomplish a timely resolution.
• Prepare well-documented written summaries of findings.
• Proactively work with other support center departments.
• Proactively identify internal and external human resources and employee
• relations trends.
• Support leadership and teams through change, maintaining operational
• excellence, and addressing potential challenges proactively.
• Remain current regarding regulatory changes impacting assigned regions.
• Propose and recommend proactive strategies to support company goals and
• improve employee experience.
• Provide partnership, counsel, and expertise to business leaders to drive
• business outcomes through highly engaged and high performing teams.
• Explain company policies, procedures and governmental regulations, and the
• need for compliance with all levels of leadership.
• Assist leadership with handling and preparation of disciplinary actions and
• terminations.
• Track and monitor data in HR systems in a timely manner.
• Develop and compile statistics and reports for leadership use.
• Analyze HR metrics and develop insights to drive action planning.
• Champion and show PLS’ culture and core values through corresponding behavior
• and actions.
• Must be able to facilitate content during regional and/or department
• meetings.
• Help foster a work environment that promotes teamwork, meaningful performance
• feedback, recognition, mutual respect, and employee satisfaction.
• Perform or assist with other duties and projects assigned.

Required

• 10 plus years of progressive experience in human resources with a focus on
• employee relations in a multi- unit, geographically diverse field-support
• position within a fast-paced industry such as retail or hospitality
• This role requires regular in-person collaboration with team members at our
• Chicago Support Center.
• Must be able to sit and/or stand for extended periods
• Must be able to lift to 15 lbs. with little assistance
• Travel is required for this role, with approximately 25% travel expected
• based on business needs.

Preferred

• Superior written and verbal communication skills
• Must have demonstrated problem solving, judgment and conflict resolution
• skills with the ability to provide high-quality independent analysis,
• conclusions, and recommendations
• Knowledge and understanding of federal, state, and local employment laws and
• regulations
• Ability to exercise sound judgment and make decisions in a manner consistent
• with the essential job functions and company policies
• A demonstrated team-orientation with all levels of employees
• Ability to quickly build trusting relationships, gain credibility, and
• partner with leaders and peers
• Ability to effectively manage change and complex situations
• Ability to handle sensitive and confidential information
• Proven planning, priority setting, and time management skills
• Ability to achieve results in a fast-paced dynamic environment with shifting
• priorities and deadlines
• Strong technical/computer skills including Word, Excel, and Power Point
• Enthusiasm for business and a passion for driving results
• Demonstrated organization, strong attention to detail and follow-up skills

• Benefits for eligible team members include medical/dental/vision, 401(k),
• vacation, opportunities for advancement, and ongoing training.
• Communication ● Customer Focus ● Integrity and Trust ● Teamwork ● Results
• PLS is an Equal Employment Opportunity Employer. All qualified applicants
• [talentacquisition@pls247.com] to make arrangements. Accommodation requests are
• reviewed on a case-by-case basis.
• For jobs located in the City of Los Angeles, consistent with the requirements of
• the Fair Chance Initiative for Hiring Ordinance, qualified applicants with
• criminal histories will be considered for employment
• Illinois Pay Band
• $85,000—$95,000 USD