(ORD) Human Resources Business Partner, Hubs

About United Ground Express Everyday across the United States, UGE provides an array of airport operations services that include: • Customer Service • Ramp Service • Passenger Assistance • Lobby Assistance • Cabin Appearance and Aircraft Security Search • And more! United Ground Express provides service to a growing number of airlines, including: • Alaska Air • American Airlines • Avelo Airlines • Frontier Airlines • JetBlue Airways • Southwest Airlines • Sun Country Airlines • United Airlines Visit www.unitedgroundexpress.com to learn more!

United Ground Express

United Ground Express, a subsidiary of United Airlines, Inc., provides a variety of airport services in many locations.

Ground HandlingCustomer ServicePassenger AssistanceCabin CleaningInto Plane FuelingCargo HandlingSecurity Searchesand Deicing

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U

unitedgroundexpress.com

5,001-10,000 employees

Airlines and Aviation

Chicago, Illinois

2015

Public Company

8k LinkedIn followers

• multi-faceted support to multiple workgroups at United Ground Express.
• Managing onboarding and new hire process
• Oversee the day-to-day human resources operation in designated region.
• Coordinate employee relations activities including performance management and
• recognition programs.
• Conduct investigations and consultations with all employee work groups.
• Proactively communicate changes or company initiatives to impacted
• workgroups.
• Labor relations, including grievance responses.
• Partnering with business leaders to liaise on issues such as employee
• recognition, recruitment, promotion, retention, development, change
• management, company investigations, etc.
• Interface with business partners regarding disciplinary actions.
• Address, investigate and resolve employee issues.
• Support new location start-up activity.
• Provide support for performance management including performance counseling.
• Responsible for supporting the business partners with emphasis in all areas
• of employee relations including but not limited to FMLA, ADA, EEO, employee
• appeals, mediations, settlement agreements, conflict resolution, and drug and
• alcohol programs.

Required

• Experience communicating effectively with all levels of the organization.
• 5-8 years of human resources experience with emphasis on business
• partnerships, employee advocacy, change activities, HR administration and
• labor activities.
• Broad knowledge of employee relations, training, conflict resolution and
• investigation experience.
• Experience with FMLA, EEO laws and other employment related state and federal
• laws & regulations.
• Demonstrated ability to work under pressure and deal with complex issues
• including strong analytical skills.
• Ability to make rational, realistic decisions using good reasoning and sound
• judgement.
• Observance of confidentiality.
• Excellent communication skills (written & verbal) with strong customer
• service orientation.
• Excellent interpersonal skills with the ability to build strong working
• relationships as well as develop and deliver fair and equitable solutions.
• Must be self-motivated and have an enhanced ability to prioritize, plan, and
• execute using good business judgement in a fast-paced environment.
• Must be well organized with the ability to multi-task.
• Must be able to effectively work with all levels of management.
• This position requires up to 20% travel, at times with little notice.

Preferred

• Labor relations and grievance process management experience.

• Flight privileges
• Discount program
• Vacation
• Sick time
• Floating holidays
• Medical plan options
• Dental insurance
• Vision insurance
• Personal accident insurance
• Life insurance
• Flexible spending accounts
• Long term disability
• 401(k)
• Paid training
• Paid parking or transportation assistance
• Annual incentive plan