Human Resources Business Partner - Line Stations

About United Ground Express Everyday across the United States, UGE provides an array of airport operations services that include: • Customer Service • Ramp Service • Passenger Assistance • Lobby Assistance • Cabin Appearance and Aircraft Security Search • And more! United Ground Express provides service to a growing number of airlines, including: • Alaska Air • American Airlines • Avelo Airlines • Frontier Airlines • JetBlue Airways • Southwest Airlines • Sun Country Airlines • United Airlines Visit www.unitedgroundexpress.com to learn more!

United Ground Express

United Ground Express, a subsidiary of United Airlines, Inc., provides a variety of airport services in many locations.

Ground HandlingCustomer ServicePassenger AssistanceCabin CleaningInto Plane FuelingCargo HandlingSecurity Searchesand Deicing

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U

unitedgroundexpress.com

5,001-10,000 employees

Airlines and Aviation

Chicago, Illinois

2015

Public Company

8k LinkedIn followers

• providing multi-faceted support to multiple workgroups at United Ground Express.
• Oversee the day-to-day human resources operation in designated region, hub,
• or Corporate function.
• Coordinate employee relations activities including performance management and
• recognition programs.
• Conduct investigations and consultations with all employee work groups.
• Proactively communicate changes or company initiatives to impacted
• workgroups.
• Support labor relations when needed, including grievance responses and
• communication with Union Special Reps.
• Partner with business leaders to liaise on issues such as employee
• recognition, recruitment, promotion, retention, development, change
• management, company investigations, etc.
• Interface with business partners regarding disciplinary actions.
• Address, investigate and resolve employee issues.
• Support new location start-up activity.
• Provide support for performance management including performance counseling.
• Responsible for supporting the business partners with emphasis in all areas
• of employee relations including but not limited to FMLA, ADA, EEO, employee
• appeals, mediations, settlement agreements, conflict resolution, and drug and
• alcohol programs.
• Leads or supports special projects and cross-functional HR initiatives ,
• applying sound judgment and project discipline to deliver results.

Required

• Experience communicating effectively with all levels of the organization.
• 4 - 6 years of human resources experience with emphasis on business
• partnerships, employee advocacy, change activities, HR administration and
• labor activities.
• Broad knowledge of employee relations, training, conflict resolution and
• investigation experience.
• Experience with FMLA, EEO laws and other employment related state and federal
• laws & regulations.
• Demonstrated ability to work under pressure and deal with complex issues
• including strong analytical skills.
• Ability to make rational, realistic decisions using good reasoning and sound
• judgement.
• Observance of confidentiality.
• Excellent communication skills (written & verbal) with strong customer
• service orientation.
• Excellent interpersonal skills with the ability to build strong working
• relationships as well as develop and deliver fair and equitable solutions.
• Must be self-motivated and have an enhanced ability to prioritize, plan, and
• execute using good business judgement in a fast-paced environment.
• Must be well organized with the ability to multi-task.
• Must be able to effectively work with all levels of management.
• This position requires up to 20% travel, at times with little notice.

Preferred

• Labor relations and grievance process management experience.
• Note: For internal UGE candidates (current UGE Employees), please be sure to
• attach the Internal Candidate Eligibility Form, filled out by your direct
• supervisor, to your application. The form can be found on the UGE Talent
• Acquisition SharePoint Page or by clicking here
• Internal_Candidate_Eligibility_Form.2024
• Salary will be competitive and commensurate with experience.
• Flight privileges: Our employees and their families can fly anywhere in the
• world on stand-by across United Airlines’ amazing global network.
• Discount Program: 20% off for flight tickets with United Airlines
• Access to Medical Plan Options including PPO, Dental, Vision, Personal
• Flexible Spending Accounts, Long Term Disability,
• 401(k)
• Paid parking or transportation assistance
• Participation in the UGE annual incentive plan
• Repetitive motions that may include the wrists, hands, and/or fingers.
• Requires ability to use computers and other office equipment.
• Requires ability to sit, stand and walk for extended periods of
• Ability to pass all pre-screening clearances applicable to position
• qualifications.

• Flight privileges
• Discount program
• Vacation
• Sick time
• Floating holidays
• Medical plan options
• Dental insurance
• Vision insurance
• Personal accident insurance
• Life insurance
• Flexible spending accounts
• Long term disability
• 401(k)
• Paid training
• Paid parking or transportation assistance
• Annual incentive plan