Manager of Human Resources

About United Ground Express Everyday across the United States, UGE provides an array of airport operations services that include: • Customer Service • Ramp Service • Passenger Assistance • Lobby Assistance • Cabin Appearance and Aircraft Security Search • And more! United Ground Express provides service to a growing number of airlines, including: • Alaska Air • American Airlines • Avelo Airlines • Frontier Airlines • JetBlue Airways • Southwest Airlines • Sun Country Airlines • United Airlines Visit www.unitedgroundexpress.com to learn more!

United Ground Express

United Ground Express, a subsidiary of United Airlines, Inc., provides a variety of airport services in many locations.

Ground HandlingCustomer ServicePassenger AssistanceCabin CleaningInto Plane FuelingCargo HandlingSecurity Searchesand Deicing

See all employees

U

unitedgroundexpress.com

5,001-10,000 employees

Airlines and Aviation

Chicago, Illinois

2015

Public Company

8k LinkedIn followers

• The Manager of Human Resources is responsible for overseeing and supporting a
• team that handles employee relations and investigations, ensuring fair and
• consistent application of workplace policies. This role also oversees labor
• relations efforts, including union interactions, grievance resolutions and
• supporting contract negotiations.
• Lead and develop a team of ER/LR HR professionals handling investigations,
• employee relations matters, and labor relations.
• Provide coaching and counsel to leadership, EL/LR HR professionals, and
• employees (union & non-union) regarding Human Resources practices relating to
• employee and labor relations.
• Coach and provide guidance to HR and Operations teams to lead or support new
• employees by modifying and conducting new employee orientation and training
• programs when needed.
• Drive initiatives to promote employee engagement, diversity, and inclusion.
• Advise team and leadership on labor law compliance, union contract
• interpretation, and best practices for working in a unionized environment.
• Lead team training initiatives as needed to ensure quality investigations are
• being conducted, and consistent and fair application and interpretation of
• policies are practiced.
• Guide team in maintaining required documentation including but not limited
• to; intake and investigation notes, supporting documents and final reports
• and/or evidence of action taken.
• Ensure timely, thorough, and legally sound investigative practices.
• Observe and utilize HR metrics to establish team goals.
• Oversee and guide investigations regarding employee or labor relations in
• handling workplace concerns, conflicts, and policy violations. Lead
• investigations into higher risk complaints or concerns.
• Serve as escalation contact for union representatives; attend
• labor-management meetings; support handling of grievance procedures,
• arbitration cases, and disciplinary actions in line with CBA
• Provide guidance and direction with the development/delivery of appropriate
• feedback or corrective/disciplinary actions.
• Resolve complex problems by applying relevant policies, past practices and/or
• best practices to reach a conclusion, including escalation as needed.
• Monitor and analyze employee and labor relations metrics and develop and
• recommend proactive solutions to address patterns to improve workplace
• satisfaction and minimize legal risk.
• inquiries, concerns, and ad hoc complaints.
• Partner with Legal and HR Policy & Compliance Specialist as needed to ensure
• policies and practices comply with all applicable federal, state, and local
• laws and regulations; and analyze risk/manage response to litigation.
• Ensure legal compliance by monitoring and implementing applicable HR
• requirements, staying abreast of employment laws and regulations.

Required

• Education: Bachelor’s degree in HR, LR, Business Admin, or related field. HR
• certifications preferred.
• 4-7 years of Human Resources or relevant experience.
• Strong coaching, influencing, interpersonal, communications and organizations
• skills required.
• Written communication skills.
• Knowledge of labor laws (RLA, FMLA, ADA, FLSA, Title VII, etc.).
• Strong investigative, conflict resolution, and mediation skills.
• Ability to work effectively with diverse teams and handle sensitive employee
• concerns confidentially.
• Strong leadership skills, with the ability to motivate and coach others.
• MS Office applications.
• Hands-on experience with HRIS software.
• Demonstrated ability to make data driven decisions.
• Ability to travel 25% to support site locations.
• Minimum 5 years of experience applying California employment law, with strong
• working knowledge of state-specific labor and employment regulations,
• including wage and hour compliance, meal and rest periods, leaves of absence,
• employee accommodations, discrimination and harassment prevention, and
• employee termination requirements.

Preferred

• 5-8 years of HR experience, with at least 2 years specializing in employee
• relations, labor relations, and workplace investigations.
• Experience in a union environment is highly preferred.
• Salary will be competitive and commensurate with experience.
• Flight privileges: Our employees and their families can fly anywhere in the
• world on stand-by across United Airlines’ amazing global network.
• Discount Program: 20% off for flight tickets with United Airlines
• Access to Medical Plan Options including PPO, Dental, Vision, Personal
• Flexible Spending Accounts, Long Term Disability,
• 401(k)
• Paid parking or transportation assistance
• Participation in the UGE annual incentive plan
• Requires ability to sit, stand and walk for extended periods of time
• Ability to communicate and interact with others in the English language, both
• oral and written
• Ability to pass all pre-screening clearances applicable to position
• qualifications.
• Note: For internal UGE candidates (current UGE Employees), please be sure to
• attach the Internal Candidate Eligibility Form, filled out by your direct
• supervisor, to your application. The form can be found on the UGE Talent
• Acquisition SharePoint Page or by clicking
• here:  Internal_Candidate_Eligibility_Form.2025

• Flight Privileges
• Flight Ticket Discount
• Vacation
• Sick Time
• Floating Holidays
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Personal Accident Insurance
• Life Insurance
• Flexible Spending Accounts
• Long-Term Disability
• 401(k)
• Paid Training
• Paid Parking or Transportation Assistance
• Annual Incentive Plan