Office Manager - Franchise Location

About H&R Block H&R Block’s purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve prepared approximately 800 million tax returns and grown to have approximately 12,000 offices throughout the United States and around the world. We know that tax needs and situations change from year to year. That’s why we offer new and innovative ways to prepare and file taxes so clients can choose what suits them best. We are a people company first and a tax company second. With this in mind, we deliver care in every interaction, conversation, and at each touchpoint. That’s how we build long-lasting relationships with clients, communities, and associates. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it's because our company still has the feeling of ‘family’ serving as the foundation for our associates and franchisees who bring our purpose to life each day. Maybe it’s how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it’s all those things, and much more. Our ideas are rooted in unique and diverse perspectives fueled by curiosity and creativity. We’re not afraid to try new things, and never rest on past success. We are passionate in the way we advocate for each other, for our clients, and most importantly, we not only say we are better together…we truly believe it!

H&R Block

With expert guidance, upfront pricing, and more ways to file, it’s #BetterWithBlock.

Multi-Unit Management Tax Preparation and Financial Services

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H

hrblock.com

10,001+ employees

Financial Services

Kansas City, MO

1955

Public Company

264k LinkedIn followers

Required

• 3+ years’ work experience leading teams in a retail, service, franchise, or operations environment, with accountability for performance outcomes; experience may include leadership of one or multiple locations
• Strong client-centric mindset with experience delivering consultative client experience
• Strong leadership capability with proven ability to coach, develop, and hold teams accountable
• Demonstrated ability to drive business and financial results while managing day-to-day operations for one or more locations, including labor management as applicable to the role
• Experience leading through change, including adoption of new processes and ways of working
• Ability to exercise independent judgment and prioritize competing demands within and across assigned locations
• Experience managing or partnering in operational areas such as facilities, staffing, or compliance
• Strong communication and problem-solving skills, including handling client escalations and complex issues
• Ability to interpret data, identify trends, and translate insights into action
• Ability to travel between assigned offices and other business locations as needed based on the number, location, and operational needs of the offices supported
• Ability to work a schedule aligned with the operational hours and business needs of the assigned office or offices, which may include evenings, weekends, and Saturdays
• $25.00 - $35.00/Hr.

Preferred

• Bachelor’s degree in a related field or equivalent leadership experience
• Experience with seasonal workforce planning, hiring, and readiness execution
• Experience partnering cross-functionally including operations, facilities, talent acquisition, and analytics
• Experience with office readiness, facilities coordination, or operational infrastructure for one or more locations
• This position is employed by an independently owned and operated H&R Block franchise. Responsibilities, compensation, benefits, schedules, and other employment terms may vary by franchise organization and location.