Associate Manager, Marketing Product Operations, CRM Automation

About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly and always learn and reiterate to support merchants, Dashers and the communities we serve. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Our leaders seek the truth and welcome big, hairy, audacious questions. We are grounded in our company values, and we make intentional decisions that are both logical and display empathy for our range of users—from Dashers to Merchants to Customers.

DoorDash

Local LogisticsRestaurant DeliveryOn-Demand Deliveryand eCommerce

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D

careersatdoordash.com

10,001+ employees

Software Development

San Francisco, California

Public Company

1.5M LinkedIn followers

Raised $5.2B

• Own and evolve the CRM automation roadmap, using DoorDash's internal AI tools
• to help Campaign Operators build, edit, QA, and monitor campaigns more
• efficiently
• Identify high-effort manual steps in campaign build and edit workflows and
• design AI-assisted automations to replace them
• Apply AI to campaign QA and ongoing monitoring so issues are caught early and
• surfaced quickly across all audiences
• Partner cross-functionally with Campaign Operators, Marketing, Martech, and
• Product to define requirements and prioritize what to automate next
• Track and report on adoption, time saved, and campaign error rates to
• demonstrate the impact of automation
• Build documentation, SOPs, and training that help Campaign Operators adopt
• new tools and workflows with confidence
• 4+ years of experience in marketing technology, marketing operations, CRM
• marketing, program management, or a similar operational role at a technology
• company
• Hands-on experience building, editing, or operating CRM campaigns in
• marketing automation platforms (Braze, Salesforce Marketing Cloud, Iterable,
• Responsys, or similar)
• Fluency with AI tools (e.g., ChatGPT, Claude, Copilot) and a demonstrated
• ability to apply them to automate repetitive work
• Demonstrated ability to coordinate cross-functional projects – defining
• milestones, managing dependencies, and keeping stakeholders aligned
• Comfort working with data to track adoption and efficiency metrics and
• surface insights; experience with dashboards or basic SQL a plus
• Strong written and verbal communication skills – able to translate technical
• automation into plain language for campaign operators
• Detail-oriented with a high bar for quality; you notice what's missing before
• others do

Preferred

• Experience building automations or workflows with AI tools, scripts, APIs, or
• low-code/no-code platforms
• Experience working across multiple brands/audiences (e.g., consumer, B2B,
• international)
• Basic SQL knowledge for querying campaign or usage data
• Experience writing internal documentation, training materials, or adoption
• playbooks

• The successful candidate’s starting pay will fall within the pay range listed
• below and is determined based on job-related factors including, but not limited
• to, skills, experience, qualifications, work location, and market conditions.
• Base salary is localized according to an employee’s work location. Ranges are
• market-dependent and may be modified in the future.
• opportunities for equity grants. Talk to your recruiter for more information.
• DoorDash cares about you and your overall well-being. That’s why we offer a
• comprehensive benefits package to all regular employees, which includes a 401(k)
• plan with employer matching, 16 weeks of paid parental leave, wellness benefits,
• commuter benefits match, paid time off and paid sick leave in compliance with
• applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash
• also offers medical, dental, and vision benefits, 11 paid holidays, disability
• and basic life insurance, family-forming assistance, and a mental health
• program, among others.
• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid
• sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours
• worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4
• hours/month if working 20 hours/week), and paid sick time accrued at 1 hour
• for every 30 hours worked (e.g. about 5.8 hours/month if working 40
• hours/week; about 2.9 hours/month if working 20 hours/week).
• The national base pay range for this position within the United States,
• including Illinois and Colorado.
• At DoorDash, our mission to empower local economies shapes how our team members
• move quickly, learn, and reiterate in order to make impactful decisions that
• display empathy for our range of users—from Dashers to merchant partners to
• consumers. We are a technology and logistics company that started by enabling
• door-to-door delivery, and we are looking for team members who can help us go
• from a company that is known as the place you order food to a company that
• people turn to for any and all goods.
• DoorDash is growing rapidly and changing constantly, which gives our team
• members the opportunity to share their unique perspectives, solve new
• challenges, and own their careers. We're committed to supporting employees’
• happiness, healthiness, and overall well-being by providing comprehensive
• benefits and perks including premium healthcare, wellness expense reimbursement,
• paid parental leave and more.
• We’re committed to growing and empowering a more inclusive community within our
• company, industry, and cities. That’s why we hire and cultivate diverse teams of
• people from all backgrounds, experiences, and perspectives. We believe that true
• innovation happens when everyone has room at the table and the tools, resources,
• and opportunity to excel.
• Statement of Non-Discrimination: In keeping with our beliefs and goals, no
• employee or applicant will face discrimination or harassment based on: race,
• color, ancestry, national origin, religion, age, gender, marital/domestic
• DoorDash. We value a diverse workforce – people who identify as women,
• non-binary or gender non-conforming, LGBTQIA+, American Indian or Native
• Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other
• Pacific Islander, differently-abled, caretakers and parents, and veterans are
• strongly encouraged to apply. Thank you to the Level Playing Field Institute for
• this statement of non-discrimination.
• Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance
• Initiative for Hiring Ordinance, and any other state or local hiring
• regulations, we will consider for employment any qualified applicant, including
• If you need any accommodations, please inform your recruiting contact upon
• initial connection.
• How it works: Metaview assists our recruiting team by evaluating job related
• qualifications and characteristics in connection with hiring. The tool is
• designed and used to support - rather than replace - human decision-making;
• trained personnel make final decisions with meaningful human review and
• oversight, and DoorDash does not use Metaview or other AI-enabled tool  in a
• manner that has the effect of subjecting applicants or employees to
• discrimination based on any protected characteristic or proxy or for engaging in
• any protected activity under applicable law.
• Data Retention, Privacy & Bias Audit: Data collected during this process is