Assistant Front Office Manager

About EOS Hospitality EOS Hospitality is a full-service management company that operates a portfolio of 50+ thoughtfully selected hotels and resorts across the United States.

EOS Hospitality

Managers of distinctive lodging across the U.S.

hotel managementrevenue managementpublic relations and partnershipsdigital marketinghospitality operationshospitality financefood & beveragedesign and brandingand people management

E

eoshospitality.com

11-50 employees

Hospitality

New York, NY

2017

Privately Held

11k LinkedIn followers

• allocated rooms promptly and courteously to the established standards of
• performance.
• Readily available at all times to deal with problems or guest/staff issues or
• concerns, using best judgement to resolve outstanding issues empathetically
• and in the best interest of both the guest and the hotel.
• Circulates regularly throughout all Front of House areas, maintaining a high
• profile with guests and staff, while monitoring standards of performance with
• regard to these areas.
• Ensures that reservations are notated accurately regarding all special
• requests, concerns, etc.
• Ensures accuracy of all charges on guest folios and addresses and/or corrects
• discrepancies immediately.
• Ensures that luggage/packages are delivered to and collected from rooms
• accurately, in a timely manner, and to the established standards of
• performance.
• Assistant senior leadership managing weekly schedules based on business
• needs.
• Guarantees check-in procedures are strictly adhered to and that the correct
• address and billing details are obtained from each guest.
• Monitors trends within the industry and make suggestions how these could be
• implemented.
• Adheres to all internal policies regarding compliance standards.
• Ensures maximum security and adherence of safe deposit box procedures.
• Assist with monitoring inventory par levels and purchases accordingly to and
• in anticipation of business volumes.
• “Protects the Asset” by reporting any loss, missing or stolen items to the
• General Manager immediately.
• Reports any safety concerns and maintenance issues immediately.
• Trains, coaches, and supports the guest services staff to the established
• standards of performance.
• Carries out or ensures that regular On-the-Job training is taking place to
• established standards of performance.
• Ensures that all Front of House staff are stationed and dressed accordingly
• at all times to the established grooming and behavioral standards.
• Attends and facilitates departmental meetings and training sessions as
• required.
• Demonstrate a team-focused attitude and encourage collaboration.
• Understand and use safe work practices for all safety precautions including
• Reporting, OSHA Compliance, and Bloodborne Pathogen Procedures.
• Attend meetings and training sessions as required.
• Comply with all policies as outlined in the Handbook, Property Supplement, or
• otherwise issued including time and attendance expectations, uniform and
• dress code standards, anti-harassment policy, and substances in the
• workplace.

Required

• Ability to remain standing for up to 8 hours.
• Ability to walk the property frequently.
• Ability to move up and down stairs regularly.
• Ability to move quickly based on guest needs.
• Ability to regularly move and lift up to 50 lbs.
• Ability to use repetitive manual dexterity, such as typing, polishing, using
• hand tools, and fixing small items.
• Ability to visibly survey property areas clearly.
• Ability to view a digital computer/tablet screen for extended period of time,
• up to 8 hours.
• Ability to communicate and exchange information effectively, often in a
• public/group setting.
• Ability to read, write, speak, and understand English.
• Ability to complete a satisfactory background check.
• Ability to work flexible hours based on business needs including midweek and
• weekend days.
• Microsoft Office, including Outlook, Word, and Excel programs
• Point of Sale Software/Ticket Printer
• Reservations Software
• Scheduling, Time Keeping, and Labor Management Software
• Accounting System (Invoice processing, Inventory, Forecasting)
• Phone/Tablet
• Radios/Walkies
• Timeclock
• Credit Card Processor
• Multi-line phone system
• Work will primarily take place in a hotel and restaurant environment, in both
• guest-facing and employee back of house areas.
• Professional office environment.
• Group and solo work.
• Exposure to various hazardous chemicals, to be used only as instructed.
• 2+ years of front office/guest service leadership experience, hotel/lodging

Preferred

• High School diploma/GED
• Strong understanding of lodging operations; reservations, appropriate guest
• service etiquette, etc.
• Demonstrates natural leadership qualities with a positive, team-focused
• attitude
• Available and willing to work flexible hours based on business needs
• including weekdays and weekends.
• Demonstrates strong communication, organizational, and problem-solving
• skills.
• Expresses sincere enthusiasm for the role and passion for guest services.
• Must know how to prioritize, delegate, and respond in a timely fashion. Able
• to work under pressure, multi-task, and stay focused while maintaining
• hospitality.
• Proficiency in hotel management systems, Microsoft Office Suite and OPERA
• cloud.
• Passion for delivering personalized service in a sophisticated environment.
• No Job Description for a position can possibly include all duties which may be
• requested by guests or required by the hotel.  The objective of all positions is
• to effectively provide the services personally, or to immediately refer requests
• to the appropriate department manager.  The items listed above are a summary of
• the major responsibilities of the position that must be met by an employee to
• successfully perform the essential functions of the position.  Reasonable
• accommodations may be made to enable individuals with disabilities to perform
• the essential functions.
• This employer is required to notify all applicants of their rights pursuant to
• federal employment laws. For further information, please review the Know Your
• Rights notice from the Department of Labor.