Operations Manager jobs in Boston, MA

The manager will lead high-priority strategic projects, including identifying growth opportunities and fostering new partnerships. They are also responsible for designing operating cadences and implementing AI-driven workflows to improve team efficiency and execution.

The Finance Operations Manager will oversee the monthly financial close, revenue reconciliation, and day-to-day financial operations including accounts payable and receivable. They will also prepare financial reports for leadership and identify opportunities to automate and improve financial workflows.

The Rooms Operations Manager oversees daily operations across departments like Front Office, Engineering, and Housekeeping to ensure guest satisfaction and operational efficiency. They are responsible for leading the team, managing financial performance, and maintaining high service standards through proactive guest and employee engagement.

Manage end-to-end commercial rebate and service-fee contract operations, including setup, eligibility, reconciliation, payment administration, dispute resolution, and audit documentation. Develop reporting and analytics, improve processes and tools with technology teams, support forecasting and compliance controls, and collaborate with cross-functional stakeholders.

Lead managed learning operations engagements, including administration, content development, and vendor management, from transition through steady-state delivery. Direct global delivery teams and implement process improvements using AI and automation to enhance service quality and learner outcomes.

The Manager will translate strategy into operational outcomes by overseeing core planning, budgeting, resource allocation, and portfolio management for the Mastercard Economics Institute. They will also develop executive presentations and strategic narratives while managing cross-functional stakeholder engagement.

Develop and implement customer growth strategy solutions to drive revenue and commercial impact for high-tech organizations. Collaborate with project teams and client stakeholders to design and deliver effective skilling and re-skilling programs.

Lead assessments of business, operational, regulatory, and technology risks within wealth management and trust operations. Oversee operating model assessments, process maps, control inventories, and vendor oversight artifacts while mentoring junior practitioners.

The Senior Operations Manager oversees the daily operations and maintenance of a 1.8 million square foot portfolio of state buildings in the Boston area. This role involves supervising facilities staff, managing outside service providers, and collaborating with leadership to develop policies that ensure operational effectiveness and safety.

Lead global billing operations and collections, overseeing accurate invoicing, billing setup, cash application, reconciliations, and resolution of complex billing issues. Manage and develop the billing team while improving processes and automation, partnering across Finance, RevOps, Deal Desk, Sales, and Revenue Accounting to maintain scalable, compliant, audit-ready operations.

The Senior Program Operations Manager oversees end-to-end operational processes for online learning programs, including scheduling, student tracking, and faculty contract management. This role also focuses on streamlining workflows, improving learner satisfaction, and collaborating with cross-functional teams to ensure high-quality program delivery.

The Manager, Biosample Operations plans and oversees the lifecycle of patient samples within clinical trials, ensuring compliance with quality and regulatory standards. They act as the primary point of contact for study teams and collaborate with vendors to manage sample collection, processing, and data delivery.

The Operations Manager will oversee the end-to-end project book, including revenue, gross margin, and work-in-progress management for all construction and modernization work. They are responsible for leading the project management team, ensuring accurate job costing, and maintaining operational excellence across all project sites.

The manager will lead client service workstreams focused on provider clinical operations, including workflow redesign and operating model assessments. They are responsible for managing project plans, coaching junior staff, and applying analytical thinking to drive clinical modernization efforts.

The Senior Manager of Customer Operations will lead and develop both in-house and outsourced support teams to ensure high-quality, responsive customer experiences. They are responsible for managing core support KPIs, overseeing BPO vendor performance, and collaborating with internal teams on trust, compliance, and product improvements.

You will lead and scale the global Business Development Representative organization across AMER, EMEA, and APAC while partnering with the CMO to drive enterprise pipeline growth. Responsibilities include implementing global outbound motions, standardizing playbooks, and managing regional team performance through data-driven reporting.

The Senior Manager leads the strategic partnership between the meetings and events organization and key corporate functions like Procurement, Legal, and Finance. They are responsible for vendor management, contract governance, and driving operational excellence to ensure compliant and efficient event execution.

The manager oversees day-to-day facility operations, service delivery, and vendor performance for the Central Retail Region. They are responsible for resolving facility escalations, coordinating emergency responses, and supporting capital projects and operational improvements.