Senior Manager, Global Business Development Strategy & Operations

About commercetools commercetools is the leading enterprise commerce platform, helping global businesses increase revenue and performance across every channel. Our technology powers unified digital experiences that connect B2C, B2B, in-store, and AI-driven commerce at enterprise scale. We’re a hub-based company built on collaboration, learning, and shared success. Our teams work together across offices in Munich, Boston, London, Valencia, Singapore, and beyond to shape the future of commerce — and win together. Trusted by industry leaders including Danone, Eurail, NBCUniversal, Sephora, and Volkswagen Group, commercetools enables enterprises to innovate confidently, move faster, and deliver measurable impact in a market that never stands still. ------------------------------------------------------- Privacy Policy: https://commercetools.com/privacy Imprint: https://commercetools.com/imprint

commercetools

The leading autonomous commerce platform. Powering agentic shopping and enterprise operations.

e-commercesaasenterprise softwareomnichannelecommerce platformAPImicroservicescommercecommerce platformcustomer experiences

C

commercetools.com

501-1,000 employees

Software Development

München, Bayern

2010

Privately Held

49k LinkedIn followers

Raised $307.7M

• customers. Whether it’s AI-driven solutions that help enterprises make smarter
• business decisions, bridging digital and physical shopping experiences, or
• enabling entirely new ways for industries to connect with their customers, we
• help the world’s most ambitious companies experiment, scale, and grow without
• limits.
• Here the best idea wins, not the loudest voice. You will have the tools, trust,
• and space to not only build the future of commerce, but to build your own.
• As our Senior Manager, Global BDR Strategy & Operations, you will lead and scale
• our Business Development Representative (BDR) organisation across AMER, EMEA,
• and APAC. Reporting directly to the Chief Marketing Officer (CMO), you will
• serve as a functional leader on the Marketing Leadership Team, driving
• predictable enterprise pipeline growth by implementing  global outbound motions,
• standardizing playbooks, and being hands-on with the global BDR team.
• Serve as the global functional lead for business development, partnering
• directly with the CMO to align the BDR function with overall demand
• generation campaigns, brand initiatives, and corporate pipeline targets.
• Partner with RevOps and Marketing to define, monitor, and optimize global
• Marketing–BDR SLAs, including funnel velocity, lead scoring models,
• speed-to-lead benchmarks, and inbound conversion strategies.
• Own global team metrics against weekly discovery and qualified opportunity
• targets, providing direct, data-driven reporting to executive leadership.
• Manage regional BDR teams fostering high-performance leadership standards.
• Own global team retention strategies, structuring quality-weighted
• compensation frameworks and clear career pathways.
• Design, implement, and maintain a single global BDR playbook covering inbound
• and outbound architecture, multi-channel messaging (email, phone, social),
• and objection handling.
• Partner with the People team to support  onboarding and enablement programs
• globally, incorporating formal certification milestones and structured
• peer-shadowing.
• Collaborate with RevOps to optimize tool adoption, AI potential and workflow
• efficiencies across Salesforce, Clay, Outreach, Gong/Chorus, LinkedIn Sales
• Navigator, and 6sense/intent data platforms.
• This role is in office with five days a week spent in our (Boston MA or London
• UK) office.
• You're a creative problem-solver who is wired to find solutions. You confidently
• dive into complex challenges and have a talent for making them simple for
• others. Your curiosity drives you to constantly grow and contribute to an
• environment of trust and teamwork.
• Great ideas come from many paths, and your unique perspective matters more than
• checking every box. What matters most is the mindset you bring to the work.
• Proven track record leading distributed BDR/SDR organizations or managing
• regional team leads/managers across AMER, EMEA, or APAC.
• Demonstrated success partnering directly with Marketing Leadership (CMO/VPs)
• to convert marketing demand into qualified enterprise sales opportunities.
• Hands-on mastery of modern sales tech (Salesforce, Outreach/Salesloft, intent
• data, conversation intelligence) and funnel conversion analytics.
• AI Aptitude: A genuine curiosity for using AI tools to work smarter and more
• effectively, paired with a drive to learn and put them into practice in your
• role.

Preferred

• Experience in enterprise eCommerce, headless commerce, composable platforms,
• or digital experience software.

• Because work and life are connected, our benefits are too. We’ve designed them
• to give you the security, flexibility, and opportunities you need to focus on
• what matters most.
• Comprehensive health benefits for you and your dependents, including access
• to OpenUp for personalized mental health support
• Learning and development opportunities including an annual learning budget,
• access to self-paced learning platforms and language training, personalized
• coaching, mentorship, and leadership programs
• Family Leave Plus gives you additional fully paid weeks of parental leave on
• top of government-provided leave, so you can spend more time with your new
• addition
• Family Flex Program: Remote work for a number of days a year to support
• family connectivity
• For more information on our benefits, visit this page.
• Come as you are. Build with us.
• Your unique perspective is essential to our success. We are committed to
• building a team that reflects the world around us because we know it’s the only
• way to build the future. We celebrate our differences and have created a hiring
• process that’s fair, inclusive, and designed to let your talent shine.
• For more information on our diversity, equity, inclusion, and belonging
• practices, visit this page [https://commercetools.com/careers/dei-esg].
• For the US: please note that the compensation range pertains to base pay.
• US Pay Range
• $150,000—$185,000 USD