Rooms Operations Manager - Overnight

About Marriott Marriott International Hotels, Inc. is a hospitality company based out of 10400 FERNWOOD RD, Bethesda, Maryland, United States.

Marriott

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M

marriott.com

201-500 employees

Hospitality

Bethesda, Maryland

1982

Public Company

1k LinkedIn followers

• departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and
• managing staff. Strives to continually improve guest and employee satisfaction
• and maximize the financial performance of the department. Monitors compliance
• with standards and procedures. Leads specific team while assisting with meeting
• or exceeding property goals.
• Verifies that goals are being translated to the team as they relate to guest
• tracking and productivity.
• Creates and nurtures a property environment that emphasizes motivation,
• empowerment, teamwork, continuous improvement and a passion for providing
• service.
• Understands employee and guest satisfaction results and developing game plans
• to attack need areas and expand on the strengths.
• Verifies that the team has the capabilities to meet expectations.
• Leads by example demonstrating self-confidence, energy and enthusiasm.
• expectations, and exceeding them.
• departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).
• Follows property specific second effort and recovery plan.
• Publishes all guest satisfaction results in a timely fashion including all
• guest satisfaction forms, comment cards and guest letters.
• Takes proactive approaches when dealing with employee concerns.
• Extends professionalism and courtesy to employees at all times.
• Communicates/updates all goals and results with employees.
• Meets semiannually with staff on a one-to-one basis.
• Assists/teaches the team scheduling against guest and hours/occupied room
• goals.
• Performs hourly job functions as needed.
• Performs other duties, as assigned, to meet business needs.
• Understands the brand's service culture.
• Provides excellent customer service by being readily available/approachable
• for all guests.
• Strives to continually improve guest and employee satisfaction.
• Takes proactive approaches when dealing with guest concerns.
• Extends professionalism and courtesy to guests at all times.
• Responds timely to customer service department request.
• Verifies that all team members meet or exceed all hospitality requirements.
• Assists in performing required annual Quality audit with General Manager (GM)
• & Regional Director (RD).
• Verifies that a viable key control program is in place.
• performance data to measure productivity and goal achievement and to determine
• areas needing cost reduction and program improvement.
• Strives to maximize the financial performance of the department.
• Interviews and assists in making hiring decisions.
• Receives hiring recommendations from team supervisors.
• Verifies that orientations for new team members are thorough and completed in
• a timely fashion.
• Solicits employee feedback, utilizes an “open door” policy, and reviews
• employee satisfaction results to identify and address employee problems or
• concerns.
• Verifies property policies are administered fairly and consistently,
• disciplinary procedures and documentation are completed according to Standard
• and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review
• Process, where applicable.
• members.
• At Marriott International, we are dedicated to being an equal opportunity
• employer, welcoming all and providing access to opportunity. We actively foster
• an environment where the unique backgrounds of our associates are valued and
• celebrated. Our greatest strength lies in the rich blend of culture, talent, and
• experiences of our associates. We are committed to non-discrimination on any
• protected basis, including disability, veteran status, or other basis protected
• by applicable law.
• At Westin, we are committed to empowering guests to regain control and enhance
• their well-being when they need it most while traveling, ensuring they can be
• the best version of themselves. To achieve the brand mission of becoming the
• preeminent wellness brand in hospitality, we need passionate and engaged
• associates to bring the brand’s unique programming to life. We want our
• associates to embrace their own well-being practices both on and off property.
• You are the ideal Westin candidate if you are passionate; you are active and
• take pride in how you maintain your well-being; you are optimistic; you are
• adventurous. Be where you can do your best work, begin your purpose, belong to
• an amazing global team, and become the best version of you.

• High school diploma or GED; 4 years experience in the guest services, front
• desk, housekeeping, or related professional area.
• OR
• Management, Hospitality, Business Administration, or related major; 2 years
• experience in the guest services, front desk, housekeeping, or related
• professional area.