New Logo Account Executive - Retail - IL/OH

About ServiceNow ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow. For more information, visit www.servicenow.com.

ServiceNow

Service ManagementEnterprise CloudCustom App DevelopmentPlatformITSMSecurity OperationsCustomer Service ManagementITOMGRCHR Service Delivery

S

servicenow.com

10,001+ employees

Software Development

Santa Clara, CA

Public Company

1.7M LinkedIn followers

Raised $4.1B

• The New Logo Account Executive is a pivotal role to ensuring ServiceNow’s continued growth. In this role, you will identify new business by strategically navigating a targeted set of prospective accounts to close initial opportunities and convert our Prospects to Customers who will grow with us for years to come. By deeply understanding their unique company challenges and goals, you will pair them with solutions that will help them reach their business objectives and blaze new trails within their organizations. You play a critical part in our “DESCO21” go-to-market strategy, and you will be set up for success within a fast paced and collaborative culture.
• You are a self-starter and an innovator. You will establish relationships within a defined set of accounts to achieve net new revenue growth targets for your given territory. By leveraging analytics, case studies, past performance, and market intelligence, you will create a territory plan and craft your own target account strategies. You will then apply these strategies and leverage your extended sales team and partner ecosystem to sell the value and long-term ROI of one or more of our industry leading solutions.
• Post-sale you will lead in orchestrating the transition of these accounts to our established Account Management team as you continue to focus on net new logo accounts.
• Strategic territory planning - Follow a disciplined and analytical approach to planning and maintaining a target new account pipeline. Keep pipeline current and progressing.
• Sales strategies - Develop effective and specific account plans to maximize new revenue growth. Develop and leverage relationships throughout our strong partner networks and in your net new customer accounts to drive strategy through organization.
• Creative marketing and prospecting – Think outside-the-box to cultivate awareness of the ServiceNow vision. Strong planning and execution of targeted campaigns for your territory.
• Customer Acumen - Actively understand each customer’s strategic growth plans, technology footprint and corresponding technology strategy, internal challenges and competitive landscape. Review public information (e.g., new executive appointments, earnings statements, press releases) for the company and its competitors to remain updated on key industry trends and issues impacting the prospect.
• Advance and close sales opportunities - through the successful execution of the sales strategy and roadmap.
• Account Transition – After successfully closing your initial sale, you will orchestrate the transition of the account to our Account Management team.
• Net New Revenue – Execute on new business revenue goals for the organization.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Proven track record of new logo sales experience in IT Service Management, HR, Security Operations, Customer Service, IT Operations Management (within software or IT sales organizations) and/or Management Consulting, with a demonstrated ability to generate new business at new accounts.
• Demonstrated experience in territory strategy, planning and sales execution with measurable wins.
• Ability to understand broad, macro-level business IT needs for a prospective client.
• Ability to break down a complex sales process into discrete activities and see steps ahead to deliver customer outcomes.
• Excellent interpersonal skills to inspire and lead a matrix team to establish trust and credibility with prospective customers.
• Demonstrated perseverance, resilience, and savvy to find new creative paths to open doors, increase interaction and participation, and engage prospects.
• The ideal candidate lives our values to “stay hungry and humble” and doesn’t take their success for granted, always curious, ready to learn and evolve.
• Travel up to 50% (depending on geography/region)

Preferred

• 7+ years of quota carrying, technology solution-based direct sales experience, penetrating net new accounts within a territory.
• Strong sales strategy skills and demonstrated experience prospecting and bringing in new business.
• Experience and success selling a variety of SaaS solutions across all lines of business.
• Demonstrated experience in keeping accurate forecast your territory, monthly/quarterly/annually, utilizing sales tools and analytics to target customers with higher propensity to buy and creating strategies that maximize success.
• Ability to thrive in a fast-paced environment.
• Track record of consistently achieving or surpassing your sales quota
• For positions in this location, we offer a base pay of $137,280 - $204,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

• Health plans
• Flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs
• Equity