Employee Relations Business Partner

About City National Bank City National Bank, a subsidiary of Royal Bank of Canada, is the largest bank headquartered in Los Angeles with $93 billion in assets as of July 31, 2025. Founded in 1954, City National provides personalized banking, investment and trust services in select markets including Los Angeles, Orange County, San Diego, the San Francisco Bay Area, New York City, Nashville, Atlanta, Delaware, Las Vegas, Washington D.C. and Miami.* In addition, the company and its investment affiliates manage or administer $106 billion in client investment assets. City National is dedicated to strengthening communities, and in 2024 alone, the company made charitable contributions of nearly $10 million in charitable contributions to nonprofits that support the communities it serves. *City National Bank does business in Miami and the state of Florida as CN Bank.

City National Bank

City National Bank Member FDIC. A subsidiary of Royal Bank of Canada.

Private bankingSmall and mid-size business bankingEntertainmentCommercial real estateHealthcareTechnologyEquipment leasing & financeWealth managementFranchise financingLegal

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C

cnb.com

1,001-5,000 employees

Banking

Los Angeles, CA

1954

Public Company

76k LinkedIn followers

• Conduct timely, objective and thorough investigations into HR related concerns raised through the Ethics Offices and other channels.
• Develop comprehensive investigation plans to ensure relevant factual information is gathered and collected.
• Document all aspects of the investigations including interview summaries, evidence collection, and findings, ensuring all records are detailed, accurate and maintained securely.
• Analyze investigation findings to determine the appropriate resolution of all issues in accordance with policies and procedures.
• Consult with internal stakeholders (as appropriate), including Ethics Office, Legal, Compliance, Internal Fraud, Security and HR Business Partners to ensure risks are being properly accessed.
• Produce comprehensive and clear investigation reports, summarizing allegations, investigative work performed, key findings and conclusions, ensuring conclusions are evidence based.
• Utilize case management system and other tools to document findings and evidence.
• Analyze aggregate case work data to identify issue trends and opportunities and develop strategies to address systemic issues and mitigate organizational risk.
• Provide guidance, counsel and instruction to managers related to performance issues including the administration of corrective action.
• Coach and advise colleagues and managers through sensitive HR issues to resolve conflict and seek workable solutions.
• Interpret and explain policies, procedures and regulations related to colleague relations.
• Review and provide recommendations on policies and procedures that support the colleague experience.
• Foster effective communication and healthy workplace relationships among colleagues and managers.
• Analyze ER trends and make suggestions for broad-based training and/or other interventions to prevent future occurrences.
• Participate in the development and deployment of ER related training and other team projects as needed.
• Consistently demonstrate and promote RBC’s Blueprint, with emphasis on building trust, integrity and collaboration.
• Ensure compliance with federal, state, and local legal requirements by studying existing and new legislation; understands best practices, anticipates legislation, enforces adherence to requirements and advises management on needed actions.

• Bachelor's Degree or equivalent combination of education and experience.
• 5 or more years of Human Resources experience, including at least 3 years of dedicated ER and investigative experience.
• Demonstrated experience independently conducting workplace investigations involving allegations of misconduct, policy violations and other complex employee relations matters.
• Experience preparing thorough investigation documentation, credibility assessments, findings, and recommendations.
• Intermediate proficiency with Microsoft Office Suite (e.g., MS Word, Excel, Outlook and Powerpoint) and case management systems.
• Extensive knowledge of employment laws, regulations, HR policies, ER best practices.
• Proven ability to independently manage a high-volume of caseload of complex and sensitive ER matters from intake through resolution.
• Ability to identify organizational risk and provide practical, business-focused recommendations that align with policy, employment law and CNB/RBC’s values.
• Effective coaching and consultative skills with experience advising leaders on performance management, disciplinary actions, conflict resolution, policy interpretation and risk mitigation.
• Exceptional written communication skills with the ability to prepare clear, objective investigation reports and executive level summaries.
• Strong verbal communication, interpersonal, and influencing skills with the ability to navigate highly sensitive, confidential and emotional charged situations.
• Demonstrated sound judgment, objectivity, and discretion while handling confidential information.
• Ability to build credibility and effective working relationships with leaders, HR Business Partners, Legal, Compliance, and other key stakeholders.
• Highly organized with exceptional attention to detail, documentation, follow-up and case management.
• Comfortable working in a fast-paced, high-volume environment while managing competing priorities and meeting established service levels.
• Ability to travel to different work locations.

• Starting base salary: $60,500 - $104,500 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
• At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including
• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement
• Get a more detailed look at our Benefits and Perks.