Conversational Design Lead, Vice President

About JPMorgan Chase & Co. With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets. We serve millions of customers and many of the world’s most prominent corporate, institutional, and government clients daily, managing assets and investments, offering business advice and strategies, and providing innovative banking solutions and services. Social Media Terms and Conditions: https://bit.ly/JPMCSocialTerms JPMorgan Chase & Co. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

JPMorgan Chase & Co.

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J

jpmorganchase.com

10,001+ employees

Financial Services

New York, NY

Public Company

7.9M LinkedIn followers

• Lead, coach, and develop a small team of conversational designers. Set clear
• objectives, give regular feedback, and support career growth.
• Set vision and strategy for conversational and agentic experiences across
• self-service journeys, aligned with business objectives and employee needs.
• Evolve the assistant’s voice, tone and personality, and the standards and
• guidelines that keep them consistent.
• Own the standards for dialogue design, response mapping, prompt and system
• behavior design, error recovery, clarification, and handoffs between the
• agent, the UI, and human support.
• conversational patterns and UI components work as one.
• interactions for key touchpoints as you lead end-to-end design initiatives
• within a specific domain.
• Partner with engineering and external partners on how the assistant behaves
• in production, including prompts, guardrails, retrieval, and tool use.
• Continuously test and refine prompts, system instructions, and plugin/tool
• configuration to improve the accuracy, relevance, and tone of the assistant’s
• outputs.
• continuous and measured improvement
• guidelines, mentor junior designers and foster a culture of diversity and
• inclusion
• Represent conversational design with senior stakeholders, building alignment
• and clearly communicating decisions and rationale.

Required

• 5+ years of experience in conversation design, UX writing/content design, or
• a related UX discipline, including people leadership.
• Hands on experience designing conversational experiences, whether
• deterministic (intent-based, scripted flows) or generative (LLM-based, with a
• working understanding of how the two approaches differ and when to use each
• Demonstrated ability to create visual representations of user journeys, such
• as storyboarding, wireframes, and prototypes
• Demonstrated experience in inclusive design and accessibility guidelines,
• with the ability to incorporate diverse perspectives and abilities into
• design solutions
• Proven ability to develop experiences that meet or exceed the initial
• proposal of a product or experience, including the development of
• transformational innovation strategies and the creation of 'north star'
• representations to drive customer-centric decision-making
• Advanced technical literacy, including an advanced understanding of
• client-side technologies, APIs, microservices, and the components of the
• technology stack, as well as their impact on user experience
• Proficiency with design and prototyping tools (e.g., Figma) and generative AI
• tools (e.g., familiarity with different LLMs, prompt playgrounds, development
• testing environments, AI coding pr prototyping tools)

Preferred

• Experience working on early stage or zero-to one projects
• An understanding of the unique challenges of integrating multiple products
• into a cohesive user experience
• JPMorganChase, one of the oldest financial institutions, offers innovative
• financial solutions to millions of consumers, small businesses and many of the
• world’s most prominent corporate, institutional and government clients under the
• J.P. Morgan and Chase brands. Our history spans over 200 years and today we are
• a leader in investment banking, consumer and small business banking, commercial
• banking, financial transaction processing and asset management.
• We offer a competitive total rewards package including base salary determined
• based on the role, experience, skill set and location. Those in eligible roles
• may receive commission-based pay and/or discretionary incentive compensation,
• paid in the form of cash and/or forfeitable equity, awarded in recognition of
• individual achievements and contributions. We also offer a range of benefits and
• programs to meet employee needs, based on eligibility. These benefits include
• comprehensive health care coverage, on-site health and wellness centers, a
• retirement savings plan, backup childcare, tuition reimbursement, mental health
• support, financial coaching and more. Additional details about total
• compensation and benefits will be provided during the hiring process.
• We recognize that our people are our strength and the diverse talents they bring
• to our global workforce are directly linked to our success. We are an equal
• Our professionals in our Corporate Functions cover a diverse range of areas from
• finance and risk to human resources and marketing. Our corporate teams are an
• essential part of our company, ensuring that we’re setting our businesses,
• clients, customers and employees up for success.
• Human Resources plays a critical role in driving the employee experience,
• shaping the firm’s culture and building a diverse and inclusive workforce. We
• are a strategic partner to the business — working with leaders across the firm
• to hire, develop and retain the best people and help meet business goals.
• Together, we foster a work environment in which our people are supported, feel
• like they belong and are able to make an impact through their work. We develop
• and deliver a suite of products and services that help make JPMorgan Chase an
• employer of choice and drive our business forward.

• Health Care Coverage
• On-Site Health and Wellness Centers
• Retirement Savings Plan
• Backup Childcare
• Tuition Reimbursement
• Mental Health Support
• Financial Coaching