Experience Design Vice President

About JPMorgan Chase & Co. With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets. We serve millions of customers and many of the world’s most prominent corporate, institutional, and government clients daily, managing assets and investments, offering business advice and strategies, and providing innovative banking solutions and services. Social Media Terms and Conditions: https://bit.ly/JPMCSocialTerms JPMorgan Chase & Co. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

JPMorgan Chase & Co.

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jpmorganchase.com

10,001+ employees

Financial Services

New York, NY

Public Company

7.9M LinkedIn followers

• Develop and execute design/research strategies for complex projects and
• ensure alignment with business objectives and user needs across multiple
• product areas
• Diagram service flows and product features, design wireframes, and prototype
• interactions for key touchpoints as you lead end-to-end design initiatives
• within a specific domain.
• Drive the adoption of inclusive design practices and accessibility
• guidelines, mentor junior designers and foster a culture of diversity and
• inclusion
• Collaborate with cross-functional teams to integrate user experience design
• into the product development processes and ensure seamless and
• customer-centric solutions
• Analyze market trends, gather feedback from user research, and learn from
• data insights to inform design decisions and optimize user experiences across
• various platforms and channels
• Lead the adoption and practical application of emerging AI-enabled
• capabilities within the design process to improve team effectiveness,
• accelerate delivery, and enhance customer outcomes.
• Identify, evaluate, and scale new ways of working that combine human-centered
• design practices with evolving technologies to drive innovation and strategic
• business impact.
• Partner closely with product, data, and technology teams to translate
• emerging capabilities into customer-facing experiences and measurable
• business value.
• Through experimentation with the firm’s AI tools, identify new forms of
• design practice that increase design quality, customer satisfaction and speed
• to market.
• Reporting directly to the Head of Design for Chase Travel, deliver for
• strategic projects across the entire remit from customer-facing experiences
• to agent- and partner-facing tools.

Required

• 5+ years of experience or equivalent expertise in user experience design or
• similar roles
• Demonstrated ability to create visual representations of user journeys, such
• as storyboarding, wireframes, and prototypes
• Demonstrated experience in inclusive design and accessibility guidelines,
• with the ability to incorporate diverse perspectives and abilities into
• design solutions
• Proven ability to develop experiences that meet or exceed the initial
• proposal of a product or experience, including the development of
• transformational innovation strategies and the creation of 'north star'
• representations to drive customer-centric decision-making
• Advanced technical literacy, including an advanced understanding of
• client-side technologies, APIs, microservices, and the components of the
• technology stack, as well as their impact on user experience
• Demonstrated experience applying AI-enabled tools and workflows within
• design, research, content, or product development environments to improve
• quality, speed, decision-making, or customer outcomes.
• Proven ability to assess and adopt emerging technologies, establish effective
• working practices, and help teams integrate new capabilities into day-to-day
• execution.
• Experience leading or contributing to strategic initiatives where new
• technologies were leveraged to create measurable customer, business, or
• operational impact.
• Strong system-thinking and problem-solving skills, with the ability to
• identify opportunities where emerging technologies can unlock better
• experiences and more effective ways of working.

Preferred

• Design leadership or managerial experience
• Chase is a leading financial services firm, helping nearly half of America’s
• households and small businesses achieve their financial goals through a broad
• range of financial products. Our mission is to create engaged, lifelong
• relationships and put our customers at the heart of everything we do. We also
• help small businesses, nonprofits and cities grow, delivering solutions to solve
• all their financial needs.
• We offer a competitive total rewards package including base salary determined
• based on the role, experience, skill set and location. Those in eligible roles
• may receive commission-based pay and/or discretionary incentive compensation,
• paid in the form of cash and/or forfeitable equity, awarded in recognition of
• individual achievements and contributions.  We also offer a range of benefits
• and programs to meet employee needs, based on eligibility. These benefits
• include comprehensive health care coverage, on-site health and wellness centers,
• a retirement savings plan, backup childcare, tuition reimbursement, mental
• health support, financial coaching and more. Additional details about total
• compensation and benefits will be provided during the hiring process.
• We recognize that our people are our strength and the diverse talents they bring
• to our global workforce are directly linked to our success. We are an equal
• Our Consumer & Community Banking division serves our Chase customers through a
• range of financial services, including personal banking, credit cards,
• mortgages, auto financing, investment advice, small business loans and payment
• processing. We’re proud to lead the U.S. in credit card sales and deposit growth
• and have the most-used digital solutions – all while ranking first in customer
• satisfaction.
• The Digital team is dedicated to creating innovative, industry-leading products
• and experiences that help customers access, share and control their financial
• data so they can make smart decisions with their money. Teams enable innovation
• while adhering to the firm’s data sharing principles of security, customer
• control and convenience, and privacy.

• Health care coverage
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching
• Incentive compensation
• Equity