Prime Financial Services Client Services Analyst

About JPMorgan Chase & Co. With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets. We serve millions of customers and many of the world’s most prominent corporate, institutional, and government clients daily, managing assets and investments, offering business advice and strategies, and providing innovative banking solutions and services. Social Media Terms and Conditions: https://bit.ly/JPMCSocialTerms JPMorgan Chase & Co. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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J

jpmorganchase.com

10,001+ employees

Financial Services

New York, NY

Public Company

7.9M LinkedIn followers

• Act as a single point of contact for assigned synthetic derivatives clients
• on operational topics across the swap lifecycle, ensuring timely
• investigation, resolution, and clear communication of open items.
• Perform trade lifecycle support for equity swaps/synthetic activity,
• including trade matching/allocation, exception management, lifecycle
• processing, and cashflow management for swap payments.
• Partner with internal teams (e.g. Front Office Trading/Sales, Account
• Management, Operations, Settlements/Cash Processing, Product Control,
• Technology) to resolve booking/processing discrepancies and improve
• end-to-end outcomes.
• Monitor workflow queues and service levels, escalating appropriately, and
• contribute to trend/MIS and root-cause analysis to increase STP, reduce
• recurring breaks, and drive client/process improvements.
• Support change and project initiatives (including technology enhancements)
• that improve operational resiliency, client reporting/experience, and control
• effectiveness; participate in periodic client reviews and client
• meetings/visits as required.
• Work with stakeholders to support compliance with relevant regulatory and
• control expectations for the client activity covered by the team.

Required

• the lifecycle of trades, with strong ownership, prioritisation, and ability
• to work under pressure and deadlines.
• Strong analytical and problem-solving skills, with the ability to communicate
• complex issues clearly to clients and internal stakeholders.
• Demonstrated ability to build effective partnerships across multiple teams
• and take accountability for end-to-end issue resolution.
• Self-motivated and proactive, with a continuous-improvement mindset and
• willingness to challenge and enhance existing processes.

Preferred

• operational implications (e.g., valuations, collateral, lifecycle events and
• cashflows).
• Prior exposure to derivatives instruments and cross-product client support in
• global markets.
• Ability to identify and partner on technology/process enhancements that
• improve client experience and reduce manual touchpoints.
• J.P. Morgan is a global leader in financial services, providing strategic advice
• and products to the world’s most prominent corporations, governments, wealthy
• individuals and institutional investors. Our first-class business in a
• first-class way approach to serving clients drives everything we do. We strive
• to build trusted, long-term partnerships to help our clients achieve their
• business objectives.
• We recognize that our people are our strength and the diverse talents they bring
• to our global workforce are directly linked to our success. We are an equal
• J.P. Morgan’s Commercial & Investment Bank is a global leader across banking,
• markets, securities services and payments. Corporations, governments and
• institutions throughout the world entrust us with their business in more than
• 100 countries. The Commercial & Investment Bank provides strategic advice,
• raises capital, manages risk and extends liquidity in markets around the world.