Experience Design Vice President- Business Banking

About JPMorgan Chase & Co. With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets. We serve millions of customers and many of the world’s most prominent corporate, institutional, and government clients daily, managing assets and investments, offering business advice and strategies, and providing innovative banking solutions and services. Social Media Terms and Conditions: https://bit.ly/JPMCSocialTerms JPMorgan Chase & Co. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

JPMorgan Chase & Co.

Consumer & Community BankingCorporate and Investment BankAsset ManagementPrivate Bankingand Commercial Banking

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J

jpmorganchase.com

10,001+ employees

Financial Services

New York, NY

Public Company

7.9M LinkedIn followers

• Participate in a multidisciplinary team of researchers, product designers,
• technologists, and business experts to identify new opportunities that create
• value for customers and achieve shared goals.
• Synthesize disparate inputs from user research, competitor analysis, business
• requirements, and data into compelling opportunities and visions, and lead
• structured planning to turn insight into action.
• Create visual artifacts that capture insights, convey ideas, and inspire new
• thinking.
• Identify, create, and test concepts by prototyping at increasing levels of
• fidelity.
• Develop, scope, and lead omnichannel design strategy initiatives
• collaboratively with internal partners, including Design, Technology,
• Product, Data, Service, Operations, Sales, and the business.
• Work hands-on with internal teams to deliver inspiring and actionable
• designs, concepts, and frameworks that consider customer desirability,
• technical feasibility, and business needs.
• Communicate effectively to socialize work, build support for deliverables,
• influence roadmaps, and drive alignment among stakeholders with diverse
• needs.
• Advocate for a human-centered design process and take a lead role in
• developing core practices and artifacts (e.g., mindsets, personas, Jobs to Be
• Done, end-to-end journeys, service blueprints, prototypes, and strategic
• frameworks).

Required

• 5–7+ years of experience in user experience, service design, design thinking,
• and design research.
• BFA or BA in a field related to AI and/or digital product design.
• Experience using a diverse set of methods and tools drawn from different
• functions, including (but not limited to) AI creative technologist,
• behavioral design, futurist, interaction design, human-centered design, and
• systems thinking.
• Experience in rapid prototyping and testing, with familiarity using leading
• industry tools such as Figma, Claude Code, and VS Code; portfolio includes
• lo-fi and hi-fi examples.
• Adept and empathic human-centered designer, creative thinker, and thought
• leader who can conceive and articulate service experiences that consider
• physical and digital interactions; portfolio includes breadth of work.
• Experience in digital product development; portfolio includes opportunity
• sizing, competitive analysis, MVP definition, and solution delivery.
• Familiar with the intricacies of discovering, defining, designing, and
• delivering omnichannel experiences at scale.
• Excellent written and verbal communication skills, including the ability to
• clearly present concepts and justify design decisions.
• Comfortable with ambiguity; can work independently with initiative, and
• collaborate easily and productively with teams.
• Awareness and practical understanding of current AI technologies, including
• their application and relevance to digital experiences.
• Thrives in a fast-paced, collaborative, team-oriented, cross-functional
• environment, and can work autonomously.

Preferred

• Experience working in finance/banking, or another regulated industry.
• Experience working with BMAD method
• Chase is a leading financial services firm, helping nearly half of America’s
• households and small businesses achieve their financial goals through a broad
• range of financial products. Our mission is to create engaged, lifelong
• relationships and put our customers at the heart of everything we do. We also
• help small businesses, nonprofits and cities grow, delivering solutions to solve
• all their financial needs.
• We offer a competitive total rewards package including base salary determined
• based on the role, experience, skill set and location. Those in eligible roles
• may receive commission-based pay and/or discretionary incentive compensation,
• paid in the form of cash and/or forfeitable equity, awarded in recognition of
• individual achievements and contributions.  We also offer a range of benefits
• and programs to meet employee needs, based on eligibility. These benefits
• include comprehensive health care coverage, on-site health and wellness centers,
• a retirement savings plan, backup childcare, tuition reimbursement, mental
• health support, financial coaching and more. Additional details about total
• compensation and benefits will be provided during the hiring process.
• We recognize that our people are our strength and the diverse talents they bring
• to our global workforce are directly linked to our success. We are an equal
• Our Consumer & Community Banking division serves our Chase customers through a
• range of financial services, including personal banking, credit cards,
• mortgages, auto financing, investment advice, small business loans and payment
• processing. We’re proud to lead the U.S. in credit card sales and deposit growth
• and have the most-used digital solutions – all while ranking first in customer
• satisfaction.

• Health care coverage
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching
• On-site health and wellness centers