Experience Design, Vice President

About JPMorgan Chase & Co. With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets. We serve millions of customers and many of the world’s most prominent corporate, institutional, and government clients daily, managing assets and investments, offering business advice and strategies, and providing innovative banking solutions and services. Social Media Terms and Conditions: https://bit.ly/JPMCSocialTerms JPMorgan Chase & Co. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

JPMorgan Chase & Co.

Consumer & Community BankingCorporate and Investment BankAsset ManagementPrivate Bankingand Commercial Banking

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J

jpmorganchase.com

10,001+ employees

Financial Services

New York, NY

Public Company

7.9M LinkedIn followers

• Collaborate with cross-functional partners, including Product, Research,
• Content, and Technology, to define product strategy aligned to customer
• needs, business goals, and long-term opportunities.
• Lead and facilitate stakeholder discussions to build alignment, drive
• decision-making, and move initiatives forward in fast-paced and evolving
• environments.
• Lead discovery efforts to uncover customer needs, identify opportunity areas,
• and translate findings into actionable solutions and strategic
• recommendations.
• Get hands-on designing end-to-end experiences, leveraging research, customer
• insights, data, and design thinking best practices to inform your work.
• Participate in research activities, including user interviews, surveys, focus
• groups, usability studies, and other customer-learning initiatives.
• Lead design activities and creation of UX artifacts for web, mobile, and
• omnichannel experiences, including journey maps, conceptual models, user
• flows, wireframes, and high-fidelity prototypes, in close partnership with
• content designers and UX researchers.
• Partner closely with Product and Technology teams throughout the delivery
• process to refine solutions, evaluate feasibility, and help ensure successful
• implementation into production.
• Explore and apply emerging tools, including AI-powered solutions such as
• Claude and other design-enablement technologies, to support ideation, concept
• development, prototyping, and workflow efficiency.
• Develop and sustain effective cooperative working relationships with peers,
• managers, and stakeholders across the organization.
• Create compelling presentations and executive-ready narratives that
• communicate progress, key insights, customer needs, design recommendations,
• and strategic direction for leadership reviews and stakeholder
• decision-making, often within tight timelines and fast-moving project cycles.

Required

• Bachelor's Degree (or higher).
• 8+ years of professional experience designing and delivering customer-facing
• products and experiences for web and mobile applications.
• Experience leading complex initiatives and influencing cross-functional
• stakeholders in fast-paced environments.
• Track record of driving work from early-stage discovery and concept
• development through delivery and production readiness.
• Advanced to expert skill level designing and prototyping in Figma.
• Strong visual design skills and experience in service design.
• Deep knowledge of user-centered and human-centered design approaches.
• Experience working with cross-functional teams through discovery, ideation,
• prototyping, testing, enablement, and delivery using Design Thinking and
• Agile best practices.
• Strong storytelling, communication, and stakeholder-management skills.
• Experience creating presentations in PowerPoint and Figma.
• Proven ability to develop creative, differentiated solutions that solve
• customer problems and support business goals.

Preferred

• Understanding of Accessibility Guidelines and Inclusive Design practices.
• Experience designing for large-scale, omni-channel products and services.
• Experience working on zero-to-one initiatives, innovation programs, or
• emerging product experiences.
• Proficiency using Claude and other AI-powered tools to support research
• synthesis, ideation, concept development, prototyping, and design workflows.
• Demonstrated curiosity and passion for emerging AI capabilities and their
• application within digital product and experience design.
• Chase is a leading financial services firm, helping nearly half of America’s
• households and small businesses achieve their financial goals through a broad
• range of financial products. Our mission is to create engaged, lifelong
• relationships and put our customers at the heart of everything we do. We also
• help small businesses, nonprofits and cities grow, delivering solutions to solve
• all their financial needs.
• We offer a competitive total rewards package including base salary determined
• based on the role, experience, skill set and location. Those in eligible roles
• may receive commission-based pay and/or discretionary incentive compensation,
• paid in the form of cash and/or forfeitable equity, awarded in recognition of
• individual achievements and contributions.  We also offer a range of benefits
• and programs to meet employee needs, based on eligibility. These benefits
• include comprehensive health care coverage, on-site health and wellness centers,
• a retirement savings plan, backup childcare, tuition reimbursement, mental
• health support, financial coaching and more. Additional details about total
• compensation and benefits will be provided during the hiring process.
• We recognize that our people are our strength and the diverse talents they bring
• to our global workforce are directly linked to our success. We are an equal
• Our Consumer & Community Banking division serves our Chase customers through a
• range of financial services, including personal banking, credit cards,
• mortgages, auto financing, investment advice, small business loans and payment
• processing. We’re proud to lead the U.S. in credit card sales and deposit growth
• and have the most-used digital solutions – all while ranking first in customer
• satisfaction.
• The Digital team is dedicated to creating innovative, industry-leading products
• and experiences that help customers access, share and control their financial
• data so they can make smart decisions with their money. Teams enable innovation
• while adhering to the firm’s data sharing principles of security, customer
• control and convenience, and privacy.

• Health Care Coverage
• On-Site Health and Wellness Centers
• Retirement Savings Plan
• Backup Childcare
• Tuition Reimbursement
• Mental Health Support
• Financial Coaching