Senior Business Systems Analyst

About Bain Capital Founded in 1984, Bain Capital is one of the world’s leading private investment firms. We are committed to creating lasting impact for our investors, teams, businesses, and the communities in which we live. As a private partnership, we lead with conviction and a culture of collaboration, advantages that enable us to innovate investment approaches, unlock opportunities, and create exceptional outcomes. Our global platform invests across five focus areas: Private Equity, Growth & Venture, Capital Solutions, Credit & Capital Markets, and Real Assets. In these focus areas, we bring deep sector expertise and wide-ranging capabilities. We have 24 offices on four continents, more than 1,950 employees, and approximately $225 billion in assets under management. To learn more, visit www.baincapital.com. Follow @BainCapital on LinkedIn and X (Twitter).

Bain Capital

Committed to lasting impact

Private equityventure capitalpublic equityleveraged debt assetglobal macro assetReal EstateLife SciencesDouble ImpactInvestmentand Alternative Investment

B

baincapital.com

1,001-5,000 employees

Financial Services

Boston, MA

1984

Privately Held

447k LinkedIn followers

Raised $111.8B

• This position will report to the Business Systems Manager and work closely with
• the Investor Relations Operations team and broader Private and Strategic
• Investments business units at Bain Capital. The Senior Analyst will play a
• hands-on role in Salesforce analysis, development, and support, seeing solutions
• from inception through production deployment. Leveraging deep Salesforce
• expertise and a strong understanding of business processes, this role will be
• responsible for gathering and refining requirements, assessing system impacts,
• designing end-to-end solutions, and driving enhancements that optimize the IR
• technology platform. The Senior Analyst will also serve as a key point of
• contact for production support, change management, and stakeholder
• communication.
• Own BAU (business-as-usual) enhancement requests for the Investor Relations
• Operations team: requirements gathering, system impact assessment, change
• management analysis, solution design collaboration with the lead developer,
• validation, and post-deployment support.
• Build strong relationships with IR Operations stakeholders to facilitate
• application support and drive the design and implementation of new features
• and system improvements.
• Identify opportunities for system optimization and technical debt reduction,
• and drive resolutions with the development team.
• Identify and champion self-service enhancement opportunities for business
• stakeholders (case deflection), such as introducing tools that enable
• business users to perform routine tasks like merging records independently.
• Assist the Apps Support team in triaging and resolving Salesforce production
• issues using debug logs, query editors, and root cause analysis techniques.
• Drive user acceptance testing, training, and documentation efforts to enhance
• adoption and maximize business value from Salesforce solutions.
• Own and continuously refine documentation processes to improve efficiency and
• maintain clear, actionable records for technology requests and change
• management.
• Collaborate with business stakeholders to design and deliver reporting and
• analytics solutions leveraging Salesforce Reports and enterprise reporting
• tools.
• Present solution designs, requirements, and project updates to business
• stakeholders; lead requirements gathering sessions with confidence and
• clarity.
• Stretch Goal: Own BAU enhancements for Coverage Officers, expanding scope of
• business stakeholder support beyond IR Operations.
• 5+ years of Salesforce experience required, with a strong background in
• Salesforce development and/or administration. Deep understanding of
• Salesforce configuration, data structures, workflows, and automation tools
• (Flows, Process Builder, Apex, etc.).
• recommendations aligned with leading practices.
• Proficiency in troubleshooting production issues using debug logs, query
• editors, and root cause analysis.
• practices, including requirements documentation, testing, and release
• management.
• Experience with business process optimization and change management analysis.
• reporting needs.
• solutions using tools such as Salesforce Reports, Tableau, Power BI, or
• similar platforms is a plus.
• Prior experience with iPaaS applications such as Workato, Mulesoft, Zapier,
• or Boomi is a plus.
• Familiarity with API-driven solutions using RESTful APIs and tools such as
• Postman is a plus.
• Exposure to AI tools and technologies with practical use cases for business
• process automation or data analysis is a plus.

• Bachelor’s degree in computer science, information technology, or related
• field.
• development/administration, or software implementation, preferably within
• financial services or alternative investments.
• Strong interpersonal and customer-facing skills, with the ability to present
• product features, requirements, and technology solutions to business teams.
• Excellent attention to detail and strong written and verbal communication
• skills.
• Experience with Investor Relations technology and alternative investment
• platforms, such as CRMs, deal pipelines, fundraising technology, and LP
• onboarding systems, is a plus.
• Background in financial services, buy-side, private equity, or alternative
• investments is strongly preferred.
• Prior consulting experience is a plus.

• Actual base salary will be determined by a wide range of factors including but
• not limited to role, function, level, experience, qualifications and geographic
• location. In addition to a competitive base salary, this position may be
• eligible for a discretionary annual bonus based upon factors such as individual
• impact, team and firm performance. Bain Capital offers a competitive benefits
• package designed to support employees’ health, financial security, family needs,
• and overall well-being.