Business Analyst - Service Management

About DPR Construction DPR Construction is a forward-thinking, self-performing general contractor and construction manager specializing in complex projects across the advanced technology, life sciences, healthcare, higher education, and commercial markets. Guided by our purpose—We Exist to Build Great Things®—DPR's global portfolio spans large-scale new construction, tenant improvements and special projects. Founded in 1990, DPR is one of the largest privately held, employee-owned companies in the US. We are strategically focused on building long-term partnerships and delivering more predictable outcomes for customers. We're advancing the industry by integrating the project lifecycle from design to delivery using innovative construction methods, prefabrication on more than 90% of new work, and a highly skilled craft workforce deployed on nearly all of our projects. DPR consistently ranks among the top building contractors and employs more than 13,500 professionals across our family of companies worldwide. DPR serves customers internationally through office locations in: Amsterdam, Netherlands Atlanta, GA Austin, TX Baltimore, MD Boston, MA Charlotte, NC Colorado Springs, CO Dallas-Fort Worth, TX Denver, CO East Brunswick, NJ Frankfurt am Main, Germany Ft. Lauderdale, FL Greenville, SC Houston, TX Jackson, WY Nashville, TN Newport Beach, CA Orlando, FL Pasadena, CA Philadelphia, PA Phoenix, AZ Raleigh-Durham, NC Richmond, VA Sacramento, CA San Diego, CA San Francisco, CA Santa Clara, CA Seattle, WA Seoul, South Korea Tampa, FL Tucson, AZ Washington, DC Zürich, Switzerland

DPR Construction

Advanced Technology (Mission CriticalMicroelectronicsEntertainment)Life SciencesHealthcareSustainable ConstructionHigher EducationBIM / Virtual Design and Construction (VDC)IPD / Lean ConstructionCommercial

D

dpr.com

10,001+ employees

Construction

Santa Clara, California

1990

Privately Held

350k LinkedIn followers

• At DPR, roles and responsibilities are more than describing a job title—they are
• a commitment to building great things together. The job description(s) below
• defines core responsibilities and the scope of the role and is a starting point.
• Every employee is expected to lead from where they are, take ownership of
• outcomes, and always act in the best interest of the team, customer, project and
• organization.
• As a purpose-driven organization on a journey to be most admired, we rely on
• trust, shared leadership, open communication, disciplined action and a deep
• respect for the individual to drive exceptional performance. Success is not just
• about what we build, but who we build and how we build it: with integrity,
• enjoyment, uniqueness and an ever-forward mindset.
• Serves as a liaison between business stakeholders and technology teams to
• translate business objectives into effective system and process solutions.
• Elicits, analyzes, and validates business requirements to support project
• delivery and operational improvements. Develops documentation and process models
• to guide implementation efforts. Contributes to testing, communication, and
• solution optimization activities.
• Engages business users across multiple groups to elicit, analyze, synthesize,
• and validate business requirements.
• Collaborates with project managers and sponsors to define project scope,
• priorities, success criteria, and metrics.
• Develops scope documents, use cases, business rules documentation, and process
• and data diagrams.
• Analyzes requirements for completeness, feasibility, consistency, and alignment
• with technical systems and data structures.
• Translates conceptual requirements into clear functional specifications for
• development teams.
• Communicates requirement changes, trade-offs, risks, and dependencies to
• stakeholders.
• Participates in quality assurance activities to verify delivered solutions meet
• defined requirements.

• Bachelor’s degree in information systems, business administration, finance, or a
• related field, or equivalent experience required.
• 2-4 years of experience in business analysis, systems analysis, or process
• improvement required.
• Experience documenting functional requirements and supporting technology
• implementations required.
• Certified Business Analysis Professional (CBAP) or similar certification
• preferred.
• Successful completion of a background check is required.
• DPR Construction is a forward-thinking, self-performing general contractor
• specializing in technically complex and sustainable projects for the advanced
• technology, life sciences, healthcare, higher education and commercial markets.
• Founded in 1990, DPR is a great story of entrepreneurial success as a private,
• employee-owned company that has grown into a multi-billion-dollar family of
• companies with offices around the world.
• Working at DPR, you'll have the chance to try new things, explore paths and
• shape your future. Here, we build opportunity together—by harnessing our
• talents, enabling curiosity and pursuing our collective ambition to make the
• best ideas happen. We are proud to be recognized as a great place to work by our
• talented teammates and leading news organizations like U.S. News and World
• Report, Forbes, Fast Company and Newsweek.