M&A Digital Channel Business Analyst

About M&T Bank Great companies have an enduring sense of purpose. At M&T Bank, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. Founded in 1856 in Buffalo, NY we are now a top 11 full-service US-based commercial bank with a retail footprint across the east coast and wealth services available nationwide and abroad. As a bank, we offer advice, guidance, expertise, and solutions across the entire financial spectrum that combines M&T’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. We are a community-minded organization with more than 170 years of experience. We serve customers, community, and colleagues whether they be across the street, across the state or across the country. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values drive the work we do – integrity, ownership, collaboration, curiosity, candor and we seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.

M&T Bank

M

mtb.com

10,001+ employees

Financial Services

Buffalo, New York

1856

Public Company

163k LinkedIn followers

Required

• Document existing business processes via interviews and observation
• Document screen flows and user journeys
• Support review of wireframes, prototypes, and proposed screen flows
• Translate user experience feedback into updated requirements
• Define and track success metrics for new features and enhancements, including adoption, usage, completion, errors and operational efficiency measures
• Facilitate issue triage
• Document feature traceability from requirements through test scripts and delivered functionality
• Collaborate with product, technology, operations, and business stakeholders to clarify scope, dependencies, and delivery needs
• Document user stories and acceptance criteria
• Develop thorough functional test scripts for new features and feature enhancements
• Advocate for end users by supporting solution validation and gathering feedback to ensure our products meet client and business needs
• Identify risk, control, compliance, and operational considerations during discovery and requirements definition
• Partner with product, operations, risk, and compliance stakeholders to ensure requirements support appropriate controls
• Support delivery of solutions that balance client experience, business value, operational efficiency, and risk management
• Combined minimum of 5 years' higher education and/or business, technology, or a related field experience
• Business analyst experience supporting digital products, platforms, or technology-enabled business processes
• Strong analytical and problem-solving skills, with the ability to break down complex workflows, systems, and stakeholder needs into clear, actionable analysis
• Strong written and verbal communication skills, with the ability to engage effectively with business, technology, operations, product, risk, and compliance stakeholders
• Strong attention to detail and organizational discipline, with the ability to produce accurate, complete, and well-structured documentation
• Ability to work effectively in ambiguous, fast-paced, or evolving environments
• Client-centric mindset, with the ability to balance user needs, business outcomes, operational efficiency, and control requirements ments

Preferred

• Bachelor’s degree or equivalent experience in business, technology, or a related field
• Experience supporting UI/UX discovery, screen flows, requirements, and delivery
• Experience with digital experience user measurement and metrics
• Experience with business process modeling tools (e.g., Lucidchart, Visio)
• Understanding of digital security and access management concepts, including login, authentication, identity verification and account security controls
• Knowledge or experience specific to M&A
• Familiarity with Agile delivery and tools like Jira or Confluence
• Certifications or coursework in business analysis, Agile, or similar
• M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $78,700.00 - $131,100.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.