M&A Digital Channel Business Analyst

About Wilmington Trust Wilmington Trust has built deep and lasting relationships, put our clients first, and provided innovative advice for complex situations. Our guidance has helped generations of families and businesses thrive, backed by the sound experience of our professionals and a forward-looking mindset. WEALTH MANAGEMENT We offer an array of services delivered through an integrated approach that takes all of your financial concerns into consideration. As part of the M&T Bank family, one of the most financially sound and successful bank holding companies in the U.S. financial services industry, our capabilities are vast—yet our approach is personal, attentive, and trustworthy. INSTITUTIONAL RETIREMENT SERVICES Our broad-based retirement advisory services including, 401(k) investment vehicles, directed trustee, and custody solutions are designed to meet the needs of plan sponsors and financial advisors. Through our collective investment trust portfolio program, corporate retirement plans can benefit from our corporate trustee and investment management experience. Wilmington Trust is a registered service mark used in connection with various fiduciary and non-fiduciary services offered by certain subsidiaries of M&T Bank Corporation. M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.

Wilmington Trust

Wealth ManagementGlobal Capital MarketsInvestment Managementand Institutional Retirement Services

W

wilmingtontrust.com

1,001-5,000 employees

Financial Services

Wilmington, DE

1903

Public Company

29k LinkedIn followers

Required

• Document existing business processes via interviews and observation
• Document screen flows and user journeys
• Support review of wireframes, prototypes, and proposed screen flows
• Translate user experience feedback into updated requirements
• Define and track success metrics for new features and enhancements, including adoption, usage, completion, errors and operational efficiency measures
• Facilitate issue triage
• Document feature traceability from requirements through test scripts and delivered functionality
• Collaborate with product, technology, operations, and business stakeholders to clarify scope, dependencies, and delivery needs
• Document user stories and acceptance criteria
• Develop thorough functional test scripts for new features and feature enhancements
• Advocate for end users by supporting solution validation and gathering feedback to ensure our products meet client and business needs
• Identify risk, control, compliance, and operational considerations during discovery and requirements definition
• Partner with product, operations, risk, and compliance stakeholders to ensure requirements support appropriate controls
• Support delivery of solutions that balance client experience, business value, operational efficiency, and risk management
• Combined minimum of 5 years' higher education and/or business, technology, or a related field experience
• Business analyst experience supporting digital products, platforms, or technology-enabled business processes
• Strong analytical and problem-solving skills, with the ability to break down complex workflows, systems, and stakeholder needs into clear, actionable analysis
• Strong written and verbal communication skills, with the ability to engage effectively with business, technology, operations, product, risk, and compliance stakeholders
• Strong attention to detail and organizational discipline, with the ability to produce accurate, complete, and well-structured documentation
• Ability to work effectively in ambiguous, fast-paced, or evolving environments
• Client-centric mindset, with the ability to balance user needs, business outcomes, operational efficiency, and control requirements ments

Preferred

• Bachelor’s degree or equivalent experience in business, technology, or a related field
• Experience supporting UI/UX discovery, screen flows, requirements, and delivery
• Experience with digital experience user measurement and metrics
• Experience with business process modeling tools (e.g., Lucidchart, Visio)
• Understanding of digital security and access management concepts, including login, authentication, identity verification and account security controls
• Knowledge or experience specific to M&A
• Familiarity with Agile delivery and tools like Jira or Confluence
• Certifications or coursework in business analysis, Agile, or similar
• M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $78,700.00 - $131,100.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.