Commercial Training Senior Manager — Field Reimbursement, Patient Services

About Vertex Inc. Vertex is the Decision-to-Defense™ global indirect tax and compliance company. We help enterprises control indirect tax and compliance across the transaction lifecycle-so outcomes can be proved and improved with confidence. Our purpose is to ensure businesses and communities thrive through trusted transactions. Global compliance now lives inside the transaction. So does Vertex-helping enterprises prove outcomes from determination to defense.

Vertex Inc.

When it has to be right, you Vertex™.

taxtransaction taxindirect taxtax compliancesoftwareVATvalue added taxsales and usemanaged servicesreturns outsourcing

V

vertexinc.com

1,001-5,000 employees

Software Development

King of Prussia, PA

Public Company

71k LinkedIn followers

Raised $345M

• Vertex is seeking a Commercial Training, Senior Manager to enhance the skills, capabilities, and knowledge of customer-facing teams supporting reimbursement and patient access. This role is responsible for developing, implementing, and facilitating impactful training programs that support field readiness, onboarding, and ongoing capability development for field reimbursement and patient support audiences.
• The ideal candidate brings strong expertise in reimbursement, access, training strategy, and adult learning, with the ability to translate complex concepts into practical, field-relevant learning experiences.
• Partner with cross-functional stakeholders to identify training needs and recommend learning solutions for field reimbursement teams and patient support groups
• Develop, implement, and facilitate training programs, workshops, and learning initiatives for field reimbursement learners and patient support groups
• Design, create, and deliver effective training content that improves learner capability and supports desired business outcomes.
• Lead and support new hire training and onboarding programs, including coaching and facilitation.
• Analyze performance gaps and develop targeted training initiatives to address capability needs and drive results.
• Continuously identify and implement new approaches, practices, and processes to improve the efficiency and effectiveness of training services.
• Oversee processes associated with the Communications Review Committee (CRC), procurement, strategic sourcing, vendor management, budget tracking, and relevant leadership coordination.
• Manage external vendors for content design, development, and training support, as needed.
• Collaborate across functions and geographies to ensure training solutions are consistent, scalable, and aligned with business priorities.
• Translate reimbursement and access concepts into practical learning materials, tools, and workshops for customer-facing teams.
• Support ongoing capability development through refresher training, reinforcement plans, and field enablement resources.
• Perform other duties as assigned in support of training excellence and organizational capability building.

• Bachelor’s degree in a relevant discipline.
• Typically requires 6+ years of experience, or the equivalent combination of education and experience.
• Experience developing, implementing, and facilitating training programs for field-based, customer-facing, or cross-functional teams.
• Strong instructional design experience and the ability to facilitate training workshops for both small and large groups.
• Demonstrated ability to analyze performance gaps and create learning solutions that drive measurable results.
• Strong project management, interpersonal, and communication skills.
• Demonstrated ability to work independently and manage multiple projects requiring collaboration across functional areas.
• Ability to work effectively in a cross-functional, matrixed environment, including coordination across regions or countries.
• Proficiency with Microsoft Office tools, including Word, Excel, and PowerPoint.
• Familiarity with traditional and modern training methods, including mentoring, coaching, on-the-job training, classroom training, e-learning, workshops, and simulations.
• Experience supporting reimbursement, access, patient support, or related healthcare field functions.
• At Vertex, we embrace continuous learning and encourage employees to stay informed on advances in AI, technology, automation, and industry trends. We seek talent who bring an external perspective, demonstrate curiosity and sound judgment, and thoughtfully adopt new capabilities that improve decision-making, drive innovation, increase efficiency, and help deliver better outcomes for patients.
• $138,400 - $207,600
• The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors permitted by law.
• At Vertex, our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical, dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more.
• Flex Designation
• Hybrid-Eligible Or On-Site Eligible
• Flex Eligibility Status
• In this Hybrid-Eligible role, you can choose to be designated as
• 1. Hybrid: work remotely up to two days per week; or select
• 2. On-Site: work five days per week on-site with ad hoc flexibility.
• Note: The Flex status for this position is subject to Vertex’s Policy on Flex @ Vertex Program and may be changed at any time.
• #LI-Hybrid
• Company Information
• Vertex is a global biotechnology company that invests in scientific innovation.
• Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at ApplicationAssistance@vrtx.com

• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• Educational assistance
• Student loan repayment
• Commuting subsidy
• Matching charitable donations
• 401(k)
• Annual bonus
• Annual equity awards