Senior Associate, Creative Automation, Marketing Technology Operations

About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly and always learn and reiterate to support merchants, Dashers and the communities we serve. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Our leaders seek the truth and welcome big, hairy, audacious questions. We are grounded in our company values, and we make intentional decisions that are both logical and display empathy for our range of users—from Dashers to Merchants to Customers.

DoorDash

Local LogisticsRestaurant DeliveryOn-Demand Deliveryand eCommerce

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D

careersatdoordash.com

10,001+ employees

Software Development

San Francisco, California

Public Company

1.5M LinkedIn followers

Raised $5.2B

• You own execution for tooling scope: coordinating platform rollouts, building
• adoption tracking, documenting how tools work, and surfacing friction to the
• right owners. You move fast, bring structure to ambiguous situations, and ensure
• internal teams never feel like they're operating without support.
• Platform Rollout & Internal Launch Support. Coordinate the operational steps
• required to roll out new platform features or tool updates related to
• personalization and creative automation to internal marketing teams. Build
• readiness checklists, write internal launch briefs, and ensure training and
• documentation are in place before teams are asked to adopt something new.
• Adoption, Measurement & Insights. Track usage metrics for the MarTech tools
• and capabilities your team supports. Build dashboards that surface adoption
• rates, error rates, and efficiency signals. Identify where adoption is
• lagging and bring a point of view on why.
• Process Design & Workflow Optimization. Document existing workflows and
• identify friction in how internal marketing teams request, execute, and track
• campaigns. Support improvements to intake processes, SOPs, and escalation
• paths that reduce manual effort and improve turnaround times. Contribute to
• the operational documentation and process standards that enable consistent,
• scalable execution across the team.
• Internal Stakeholder Coordination. Act as a coordination point between
• internal marketing teams and MarTech platform owners. Facilitate intake for
• tool requests and issues, triage incoming questions, and maintain the
• communication loops that keep both sides aligned.
• Experimentation & Impact Measurement. Facilitate experiments that measure the
• business impact of new tools, workflows, and operational improvements.
• Partner with stakeholders to collect results, document learnings, and
• recommend future enhancements.
• Operational Readiness Assessment. Evaluate whether new platform capabilities
• are ready for internal teams to use – flagging missing documentation, gaps in
• QA coverage, or workflow steps that haven't been defined. Advise platform and
• engineering teams on what needs to be resolved before broader rollout.
• Feedback Loop & Insights Surfacing. Gather structured feedback from internal
• marketing teams on the tools and workflows they use. Synthesize common
• themes, quantify impact, and bring prioritized insights to the MarTech
• product teams that can act on them.
• responsible for.
• Team NPS for tooling and operational processes improves.
• Platform launches are executed with high quality and minimal disruption.
• Your work contributes meaningfully to team OKRs and operational excellence.
• 3+ years of experience in marketing technology, product operations, marketing
• operations, program management, or a similar operational role at a tech
• company
• Expertise with Retention Marketing technology platforms (Braze, Salesforce,
• CDPs, attribution tools, or similar)
• Demonstrated ability to coordinate cross-functional projects – defining
• milestones, managing dependencies, and keeping stakeholders aligned
• Comfort working with data to track adoption and surface insights; experience
• with dashboards or basic SQL a plus
• Strong written and verbal communication – able to translate technical
• platform changes into plain language for marketing practitioners
• Detail-oriented with a high bar for operational readiness; you notice what's
• missing before others do
• Experience at a high-growth technology company preferred

Preferred

• Experience writing internal documentation, training materials, or adoption
• playbooks
• Basic SQL knowledge for querying adoption or usage data

• The successful candidate’s starting pay will fall within the pay range listed
• below and is determined based on job-related factors including, but not limited
• to, skills, experience, qualifications, work location, and market conditions.
• Base salary is localized according to an employee’s work location. Ranges are
• market-dependent and may be modified in the future.
• opportunities for equity grants. Talk to your recruiter for more information.
• DoorDash cares about you and your overall well-being. That’s why we offer a
• comprehensive benefits package to all regular employees, which includes a 401(k)
• plan with employer matching, 16 weeks of paid parental leave, wellness benefits,
• commuter benefits match, paid time off and paid sick leave in compliance with
• applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash
• also offers medical, dental, and vision benefits, 11 paid holidays, disability
• and basic life insurance, family-forming assistance, and a mental health
• program, among others.
• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid
• sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours
• worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4
• hours/month if working 20 hours/week), and paid sick time accrued at 1 hour
• for every 30 hours worked (e.g. about 5.8 hours/month if working 40
• hours/week; about 2.9 hours/month if working 20 hours/week).
• The national base pay range for this position within the United States,
• including Illinois and Colorado.
• At DoorDash, our mission to empower local economies shapes how our team members
• move quickly, learn, and reiterate in order to make impactful decisions that
• display empathy for our range of users—from Dashers to merchant partners to
• consumers. We are a technology and logistics company that started by enabling
• door-to-door delivery, and we are looking for team members who can help us go
• from a company that is known as the place you order food to a company that
• people turn to for any and all goods.
• DoorDash is growing rapidly and changing constantly, which gives our team
• members the opportunity to share their unique perspectives, solve new
• challenges, and own their careers. We're committed to supporting employees’
• happiness, healthiness, and overall well-being by providing comprehensive
• benefits and perks including premium healthcare, wellness expense reimbursement,
• paid parental leave and more.
• We’re committed to growing and empowering a more inclusive community within our
• company, industry, and cities. That’s why we hire and cultivate diverse teams of
• people from all backgrounds, experiences, and perspectives. We believe that true
• innovation happens when everyone has room at the table and the tools, resources,
• and opportunity to excel.
• Statement of Non-Discrimination: In keeping with our beliefs and goals, no
• employee or applicant will face discrimination or harassment based on: race,
• color, ancestry, national origin, religion, age, gender, marital/domestic
• DoorDash. We value a diverse workforce – people who identify as women,
• non-binary or gender non-conforming, LGBTQIA+, American Indian or Native
• Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other
• Pacific Islander, differently-abled, caretakers and parents, and veterans are
• strongly encouraged to apply. Thank you to the Level Playing Field Institute for
• this statement of non-discrimination.
• Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance
• Initiative for Hiring Ordinance, and any other state or local hiring
• regulations, we will consider for employment any qualified applicant, including
• If you need any accommodations, please inform your recruiting contact upon
• initial connection.