Technology Product Manager, Associate Director - UpToDate Core

About Wolters Kluwer Wolters Kluwer (EURONEXT: WKL) is a global leader in information, software solutions and services for professionals in healthcare; tax and accounting; financial and corporate compliance; legal and regulatory; corporate performance and ESG. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with technology and services. Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,100 people worldwide. Equal Opportunity Employer To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. Beware of Recruitment Fraud! 🔒 Scammers may pose as Wolters Kluwer, offering fake job opportunities and requesting personal info or payments. Protect yourself: - Apply only via our secure Workday hub on our Careers page. - Our recruiters never ask for banking info or payments. - We don't use public email accounts (e.g., Hotmail, Yahoo, Gmail). Report suspected fraud: thirdpartyincident@wolterskluwer.com. If you've made a payment, contact local authorities. Read more here - https://careers.wolterskluwer.com/en/recruitment-fraud-alert

Wolters Kluwer

software tools & digital informationworkflow solutionsmobilepoint-of-use applicationsand high-quality content across multiple professional markets

W

wolterskluwer.com

10,001+ employees

Software Development

Alphen aan den Rijn

1836

Public Company

366k LinkedIn followers

Raised $1.8B

• clinicians, care teams, and enterprise customers.
• At Wolters Kluwer Health, the UpToDate suite supports millions of clinical
• decisions every day. As customer expectations, enterprise access models,
• clinical workflows, and digital product experiences continue to evolve, we are
• focused on delivering intuitive, reliable, and customer-ready experiences across
• core UpToDate web and mobile products.
• As Associate Director, Product Management, UpToDate Core Experience & Access,
• you will own product strategy and execution for a meaningful area of the core
• UpToDate experience. This includes improving registration, login, access,
• identity, and entitlement experiences; advancing web and mobile product
• improvements; managing important customer, accessibility, operational, and
• roadmap priorities; and helping shape how the core UpToDate experience evolves
• over time.
• can operate across user experience, technical systems, enterprise customer
• needs, and product strategy. You will partner closely with engineering, UX,
• architecture, security, analytics, customer-facing, commercial, implementation,
• and product leadership teams to define priorities, make tradeoffs, and deliver
• measurable improvements for users and customers.
• Own product strategy, roadmap priorities, and measurable outcomes for core
• UpToDate experience and access-related capabilities.
• Develop a deep understanding of how clinicians, care teams, administrators,
• and enterprise customers access and use UpToDate across web and mobile
• experiences.
• Identify opportunities to improve registration, login, authentication, SSO,
• account, identity, and entitlement workflows.
• customer-facing teams to support scalable, customer-ready approaches to
• access, account, identity, and entitlement experiences.
• Lead discovery and prioritization for core product improvements that enhance
• usability, accessibility, reliability, customer readiness, and overall
• product quality.
• Manage roadmap priorities that balance product evolution with important
• customer requests, accessibility needs, operational improvements, and
• platform dependencies.
• Help shape consistent, intuitive product experiences across core UpToDate web
• and mobile platforms.
• Translate complex user, customer, technical, and business needs into clear
• product requirements, decision frameworks, roadmap priorities, and success
• metrics.
• Partner with UX, analytics, engineering, commercial, customer success,
• implementation, support, and other product teams from discovery through
• launch and iteration.
• Use customer conversations, product analytics, stakeholder input,
• experimentation, and post-launch feedback to inform product direction and
• measure impact.
• Make product decisions that balance user value, customer needs, technical
• feasibility, implementation complexity, accessibility, security, cost, risk,
• and business impact.
• Communicate product priorities, rationale, risks, dependencies, and tradeoffs
• clearly across cross-functional teams and leadership.
• 7+ years of product management experience in healthcare, enterprise SaaS, B2B
• software, workflow products, platform products, professional-information
• products, or other complex digital product environments.
• priorities, and deliver measurable outcomes across multiple capabilities or
• workstreams.
• Strong product discovery and execution skills, including customer research,
• requirements definition, prioritization, roadmap development,
• experimentation, launch planning, and metrics-driven decision-making.
• Experience translating complex user, customer, technical, operational, and
• business needs into practical product plans and intuitive product
• experiences.
• experience, authentication, identity, permissions, entitlements, enterprise
• administration, or implementation complexity.
• Ability to partner effectively with engineering, UX, architecture, security,
• analytics, commercial, implementation, customer success, support, and product
• leadership teams.
• Strong judgment in balancing strategic product opportunities with customer,
• accessibility, operational, and technical priorities.
• influencing skills.
• Ability to operate in ambiguity, connect related workstreams into a coherent
• product direction, and drive alignment in a complex cross-functional
• environment.
• Users can access UpToDate with minimal friction across registration, login,
• SSO, identity, and entitlement experiences.
• Core UpToDate web and mobile experiences become more usable, accessible,
• reliable, and aligned with customer and user needs.
• experience, core product quality, and platform experience consistency.
• Customer, accessibility, and operational product needs are prioritized and
• delivered with clarity, discipline, and measurable aimpact.
• Cross-functional teams have clear priorities, decision rationale, success
• metrics, and shared understanding of tradeoffs, risks, and dependencies.
• Product decisions balance user value, clinical trust, enterprise customer
• needs, technical feasibility, implementation complexity, security,
• accessibility, and business impact.
• To maintain a fair and genuine hiring process, we kindly ask that all candidates
• participate in interviews without the assistance of AI tools or external
• prompts. Our interview process is designed to assess your individual skills,
• experiences, and communication style. We value authenticity and want to ensure
• we’re getting to know you—not a digital assistant. To help maintain this
• integrity, we ask to remove virtual backgrounds and include in-person interviews
• in our hiring process. Please note that use of AI-generated responses or
• third-party support during interviews will be grounds for disqualification from
• the recruitment process.
• Applicants may be required to appear onsite at a Wolters Kluwer office as part
• of the recruitment process.

Preferred

• models, entitlements, permissions, registration, login, or enterprise access
• workflows.
• Experience with healthcare technology, clinical decision support, regulated
• environments, accessibility requirements, or enterprise healthcare
• customers.
• Experience improving web and mobile product experiences used by professional
• or enterprise users.
• Experience modernizing established product experiences or evolving complex
• products across multiple platforms.
• across product, platform, security, architecture, implementation,
• customer-facing, and commercial teams.
• Familiarity with clinical workflows, healthcare content, point-of-care tools,
• or professional-information products.

• This role is eligible for Bonus.
• Compensation range listed is based on primary location of the position.  Actual
• base salary offer is influenced by a wide array of factors including but not
• limited to skills, experience and actual hiring location. Your recruiter can
• share more information about the specific offer for the job location during the
• hiring process.