Strategic Communications and Risk Manager

About Google A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone. Check out our career opportunities at goo.gle/3DLEokh

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G

goo.gle/3DLEokh

10,001+ employees

Software Development

Mountain View, CA

Public Company

42.5M LinkedIn followers

Raised $26.1M

• Manage social alerts and escalations, working closely with PR, Trust and
• Safety, Product, and Engineering teams to craft external communications and
• resolve issues.
• Lead sensitive escalations by investigating and developing communication
• strategies to mitigate security and brand risks, completing post-incident
• reviews, and authoring Root-Cause Analysis documents to identify systemic
• issues.
• Triage and respond to incidents, adhering to Service Level Agreements (SLAs)
• for sending external social communications and internal executive
• communications.
• Drive continuous improvement by identifying opportunities for enhancing the
• user experience, external communications, and internal escalation protocols.
• Act as a subject matter expert on YouTube, Creator, and Industry social media
• conversations.

Required

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in a relevant field such as escalation management,
• crisis response, risk mitigation, or public (social) communications.

Preferred

• Understanding the customer impact, and the ability to influence momentum of
• incident response across multiple teams.
• Ability to keep up with a fast moving environment via effective
• prioritization and time management; and adapt to evolving business
• priorities.
• Ability to work in on-call rotations and over weekends.
• Proven ability to work successfully in cross-functional teams, including with
• senior stakeholders and executives.
• Proven track record in crisis response and escalation management, with strong
• copywriting skills and a demonstrated ability to manage incidents under
• strict deadlines.
• Ability to communicate in English fluently in order to interact with
• stakeholders.

• Bonus
• Equity
• Health Insurance