Staff Quantitative UX Researcher

About Etsy Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. Etsy Inc. employees – whether a team member of Etsy or Depop – tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human. Founded in 2005, Etsy is headquartered in Brooklyn, NY with additional offices in Dublin and Mexico City. As of December 31, 2024, our marketplaces connect 8 million active sellers – including over 5 million on Etsy.com, 80% of whom are women – and 95 million active buyers in nearly every country in the world. In 2024, we facilitated over $12 billion in transactions.

Etsy

Keep Commerce Human

E

etsy.com

1,001-5,000 employees

Software Development

Brooklyn, NY

2005

Public Company

334k LinkedIn followers

Raised $747.3M

• We’re looking for a Staff Quantitative UX Researcher to help define and raise
• the quality of experiences across Etsy. You will lead a quantitative research
• and measurement practice — grounded in rigorous survey design, statistical
• analysis, and experimental methods — to help build buyer and seller experiences
• that are usable, distinctive, and polished.
• You will establish a shared, quantitatively grounded definition of experience
• quality and build the measurement systems and statistical models needed to
• assess it consistently. You’ll benchmark core Etsy buyer and seller flows using
• validated metrics and longitudinal data, identify the most consequential
• usability gaps, and help teams understand — with statistical confidence —
• whether modernization efforts are significantly improving the customer
• experience.
• This is a highly collaborative and influential individual contributor role. You
• will work across Etsy with Product, Design, Engineering, Analytics, and
• Research, translating quantitative evidence into clear priorities, standards,
• and recommendations. You will own a cross-functional measurement program, not
• simply a series of individual studies.
• This is a full-time position reporting to a Director of Research.
• What’s this team like at Etsy?
• The UX Foundations team helps Etsy build usable, distinctive, and polished
• experiences across our marketplace. The team develops the systems, patterns,
• guidance, and shared standards that enable product teams to deliver high-quality
• experiences at scale.
• This role will work across Buyer and Seller experiences rather than supporting a
• journeys, and how do we measure it quantitatively?
• Where are the most consequential usability and consistency gaps across Etsy,
• and how do we size their impact statistically?
• How do Etsy’s core buyer and seller flows compare with ecommerce experience
• standards, based on benchmarked, quantitative data?
• How can we measure — with statistically valid methods — whether modernization
• makes experiences more usable, distinctive, and polished?
• What repeatable, quantitative benchmarks and guidance will help teams make
• better product decisions?
• Define experience quality and set the quantitative research and measurement
• strategy for UX modernization across Etsy.
• Design and lead a repeatable benchmarking program for core Etsy buyer and
• seller flows, using structured surveys, validated scales, and statistical
• models to measure experiences over time and against ecommerce experience
• standards.
• Establish important baselines and success measures spanning usability, task
• completion, efficiency, customer perception, and other relevant
• experience-quality signals, using appropriate statistical methods (e.g.,
• regression, ANOVA, factor analysis) to validate and interpret them.
• Lead quantitative research — including large-scale surveys, experiments, and
• statistical modeling — complemented by qualitative methods, to identify and
• prioritize experience gaps and evaluate modernized product experiences.
• Integrate survey data, behavioral/log data, customer-experience tracking,
• competitive intelligence, and existing Etsy research into unified statistical
• analyses.
• Translate complex quantitative evidence into clear recommendations that
• influence product roadmaps, design standards, and investment decisions across
• teams.
• Create scalable statistical methods, measurement tools, reporting practices,
• and guidance that enable teams to assess experience quality consistently and
• with rigor.
• Partner with and mentor researchers across Etsy, strengthening quantitative
• and mixed-methods practice and elevating the organization’s approach to
• usability measurement.
• Of course, this is just a sample of the kinds of work this role will require.
• You should assume that your role will encompass other tasks, too, and that
• your job duties and responsibilities may change from time to time at Etsy’s
• discretion, or otherwise applicable with local law.
• 7+ years conducting product research, with a strong emphasis on quantitative
• methods.
• Deep expertise in quantitative research: survey design and psychometrics,
• sampling methodology, statistical analysis (e.g., regression, ANOVA/MANOVA,
• factor analysis), and experimental design (e.g., A/B testing), including
• interpreting comparative or longitudinal data.
• Hands-on experience building and validating measurement frameworks and
• benchmarking programs, including defining KPIs and success metrics grounded
• in statistical evidence.
• Proficiency with statistical and survey tooling (e.g., R, Python, SQL,
• Qualtrics or similar) and the judgment to choose the right quantitative —
• and, where useful, qualitative — approach to sophisticated questions.
• Deep knowledge of usability research and the ability to translate an abstract
• concept like experience quality into clear, statistically measurable
• dimensions.
• A track record of developing durable, quantitatively grounded research
• programs, not just individual study plans, across complex and ambiguous
• problem spaces.
• Ability to connect customer evidence, product data, and external signals into
• a clear point of view and actionable, data-backed recommendations.
• Strong communication and influence skills, including aligning senior partners
• and communicating statistical findings in terms of decisions, priorities, and
• tradeoffs.
• Experience with design systems, usability measurement, benchmarking, and
• large-scale UX transformation is helpful.

• In addition to salary, you'll be eligible for an equity package, an annual
• performance bonus, and our competitive benefits
• Etsy uses two geographic pay zones to reflect the labor markets where we compete
• for talent: one called Geo-1, covering the New York City metropolitan area, San
• Francisco Bay Area, and Seattle metropolitan area, and one called Geo-2,
• covering all other U.S. locations. Salary ranges for this role vary by zone and
• are listed below.
• Geo-1: 171,000.00 - 231,000.00 USD Annual • Geo-2: 154,000.00 - 208,000.00 USD