Sr. UX Product Researcher, AWS Region Services

Posted 29 Oct

What’s this role about? Lead end-to-end research programs to inform product strategy and technical architecture for AWS services. Translate complex user needs into actionable insights for cross-functional teams and senior leadership.

New York, New York

On-site

$167K – $227K

Full-time

5-10 years exp

Bachelor degree or Postgraduate degree

Skills required

Tap the ones you have

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Company

Amazon

See all employees

amazon.com

10,001+ employees

Software Development

Public Company

37.5M LinkedIn followers

Raised $65.7B

Responsibilities

Own and manage research programs for major product and service lifecycles,
from discovery through launch and post-launch evaluation.
Design and execute research using a mix of methods suited to a technical
audience — including developer and stakeholder interviews, surveys, diary
studies, usability testing, and behavioral/log and telemetry analysis.
Embed with engineering teams to translate customer and builder needs into
technical requirements and influence how services are designed.
Identify new research opportunities that inform product strategy and influence
business decisions.
Translate complex findings into clear, actionable insights for
cross-functional partners and senior leadership.
Inform strategic planning documents (e.g., Press Releases / Working Backwards
narratives) with customer evidence and recommendations.
Navigate ambiguous business problems and define research approaches that drive
clarity.
Contribute to the broader research community through patents, publications, or
internal knowledge sharing.

Qualification

TechnologyScience & ResearchSoftwareData & AnalyticsConsulting

5+ years of hands-on work with: field research, ethnography, lab-based user
testing, remote testing, paper prototype testing, iterative prototype testing,
concept testing, and survey design experience
Bachelor's degree in HCDE, Human Factors, Cognitive Psychology, or a related
field
Experience in leading User Research projects with demonstrated impact
Experience with field research, ethnography, lab-based user testing, remote
testing, paper prototype testing, iterative prototype testing, concept testing,
and survey design
Experience with all aspects of research (study design, recruiting, moderation,
analysis, reporting)
Experience with behavioral data collection, quantitative data analysis, and
statistics
Have a portfolio demonstrating past work experience and deliverables (e.g.,
study plans, reports, personas) Preferred Qualifications: - Master's degree in
Human Factors, HCDE, Cognitive Psychology or equivalent
Experience in a technical field (software development, network development,
IT, other related)
Experience with UX Research in non-US markets
Experience working in a highly Agile/Scrum environment
Our inclusive culture empowers Amazonians to deliver the best results for our
customers. If you have a disability and need a workplace accommodation or
adjustment during the application and hiring process, including support for the
interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
The base salary range for this position is listed below. Your Amazon package
will include sign-on payments and restricted stock units (RSUs). Final
compensation will be determined based on factors including experience,
qualifications, and location. Amazon also offers comprehensive benefits
including health insurance (medical, dental, vision, prescription, Basic Life &
AD&D insurance and option for Supplemental life plans, EAP, Mental Health
Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy
Reimbursement coverage), 401(k) matching, paid time off, and parental leave.
Learn more about our benefits at https://amazon.jobs/en/benefits
USA, NY, New York - 167,400.00 - 226,500.00 USD annually

Benefits

Work closely with engineering and bring customer evidence directly into
technical architecture and roadmap decisions.
Research a sophisticated builder and technical audience whose work powers
products used by millions worldwide.
Shape product and platform strategy through deep user understanding, not just
validate decisions after they're made.
Collaborate with world-class designers, engineers, and product leaders in a
culture that values innovation, ownership, and customer obsession.

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