Sr. Data Analyst, Customer Analytics (Insurance)

About CCC Intelligent Solutions CCC Intelligent Solutions Inc. is a leading cloud platform for the multi-trillion-dollar P&C insurance economy creating intelligent experiences for insurers, repairers, automakers, part suppliers, lenders, and more. The CCC Intelligent Experience Cloud, powered by broad AI and an innovative event-based architecture, connects more than 35,000 businesses to power customized applications and platforms for optimal outcomes, and personalized experiences that just work. Through purposeful innovation and the strength of our connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.

CCC Intelligent Solutions

Enterprise SaaSAnalyticsSoftwareP&C InsuranceAutosInternet of ThingsPhoto AnalyticsArtificial IntelligenceMobile Application DevelopmentMobile Integration

C

cccis.com/about

1,001-5,000 employees

Software Development

Chicago, Illinois

Public Company

49k LinkedIn followers

Raised $2.3B

• The Sr. Data Analyst will be a foundational member of the newly formed Customer Analytics team within Client Success. This role will turn raw customer data into actionable insights that drive retention, growth, and operational improvements across CCC's client base. The ideal candidate combines deep technical skills with strong business acumen and a passion for customer-centric storytelling through data.
• This role is critical to building a scalable Client Analytics function that helps CCC’s Client Success organization move from reactive reporting to proactive, insight-led client partnership. The analyst will help identify client trends, adoption opportunities, reporting gaps, and business risks, then translate those findings into clear recommendations that support retention, growth, and stronger client outcomes.
• Insight development to improve customer performance and Connect analytics outputs to measurable outcomes such as product adoption, expansion opportunity, operational efficiency, and client satisfaction
• Design, build, and maintain BI dashboards and reports tracking customer health metrics, adoption, churn risk, and engagement
• Own core dashboards and repeatable analytics and reporting deliverables
• Contributes measurable improvements in reporting efficiency, client insight quality, and adoption analytics
• Cross-functional partnership with Client Success leadership, Product, Sales, and Operations
• Advanced analytics: regression, clustering, predictive modeling for customer behavior forecasting
• Data governance and quality monitoring
• Stakeholder communication — translating complex findings into clear narratives
• Process improvement and analytics workflow automation

Required

• 5+ years in analytics, BI, or data analyst roles (ideally supporting Customer Success or customer-facing functions)
• Advanced SQL skills
• Proficiency in Tableau, Power BI, Looker, or similar BI tools
• Statistical analysis foundation (regression, ANOVA, cluster analysis, factor analysis)
• Python or R for data analysis and automation
• Exceptional communication skills
• Bachelor's degree in Data Science, Statistics, Mathematics, Computer Science, Economics, or related field

Preferred

• Insurance or insurtech industry experience
• Modern data stack tools (dbt, BigQuery, Snowflake)
• Predictive/prescriptive analytics and AI/ML-assisted analysis exposure
• Experience building customer health scores, churn models, or adoption analytics
• CRM platform familiarity (e.g., Salesforce)
• AI literacy including prompt engineering and understanding of agentic AI frameworks
• Intellectual curiosity, ownership mentality, collaboration, adaptability, business acumen
• Judgment, communication, and stakeholder translation skills (per Gartner's "questionneer" concept)
• At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC’s success.
• CCC offers competitive compensation and benefits to support you and your families, including
• Paid time off
• Comprehensive health insurance
• Adoption Assistance
• Tuition Reimbursement
• Wellness Programs
• Stock Purchase Plan options
• For more information about our benefits, please check out our careers site.
• Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here

• $$84,724 - $120,000.00
• This position is bonus and/or commission eligible.