Product Client Success Manager (Fraud/Payments)

About CCC Intelligent Solutions CCC Intelligent Solutions Inc. is a leading cloud platform for the multi-trillion-dollar P&C insurance economy creating intelligent experiences for insurers, repairers, automakers, part suppliers, lenders, and more. The CCC Intelligent Experience Cloud, powered by broad AI and an innovative event-based architecture, connects more than 35,000 businesses to power customized applications and platforms for optimal outcomes, and personalized experiences that just work. Through purposeful innovation and the strength of our connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.

CCC Intelligent Solutions

Enterprise SaaSAnalyticsSoftwareP&C InsuranceAutosInternet of ThingsPhoto AnalyticsArtificial IntelligenceMobile Application DevelopmentMobile Integration

C

cccis.com/about

1,001-5,000 employees

Software Development

Chicago, Illinois

Public Company

49k LinkedIn followers

Raised $2.3B

• At CCC, Client Success is a commercial growth function. Twenty-seven of the top 30 insurance carriers run on CCC. Our Client Success team is responsible for helping customers realize value from their investment, drive adoption, and achieve meaningful business outcomes.
• We're looking for a Product Client Success Manager who brings deep fraud expertise, thinks critically, and is comfortable operating in ambiguity. In this role, you will focus on CCC's fraud and investigative solutions, partnering with carriers to drive adoption, improve fraud identification workflows, increase SIU effectiveness, and help customers realize measurable business outcomes.
• Build deep expertise in CCC's fraud and investigative product suite and how it delivers value to carrier customers
• Drive adoption and utilization by identifying workflow gaps and helping clients incorporate fraud tools into daily claims operations
• Partner with claims, SIU, and fraud leaders to improve fraud detection rates, investigative efficiency, and overall program effectiveness
• Demonstrate ROI through measurable outcomes such as increased fraud identification, improved referral quality, reduced leakage, and operational efficiencies
• Support implementation, optimization, and expansion of fraud use cases across customer organizations
• Analyze customer usage data and identify opportunities to improve adoption and outcomes
• Partner with Strategic CSMs, Product, Sales, and other internal teams to execute against account goals and retention objectives
• Standardize fraud-focused playbooks, best practices, enablement materials, and success metrics
• Time to Value: Time from implementation to meaningful adoption of fraud solutions
• Adoption: Increase in utilization of fraud workflows, insights, and investigative capabilities
• Customer Outcomes: Improvements in fraud identification, referral quality, investigative efficiency, and program effectiveness
• Renewal & Expansion: Net revenue retention and expansion of fraud solutions within existing accounts

• 2+ years in insurance technology, fraud operations, SIU, claims, client success, consulting, or related fields
• Deep understanding of fraud detection, claims investigations, SIU operations, or insurance claims workflows
• Experience partnering with carrier stakeholders and translating business challenges into solution adoption strategies
• Ability to quickly develop expertise in complex analytics, fraud, and investigative solutions
• Strong analytical skills with the ability to identify patterns, diagnose issues, and drive action using data
• Ability to translate technical product capabilities into clear customer outcomes and business value
• Intellectually curious, asks insightful questions, and gets to the root cause of problems
• Comfortable operating in ambiguity and driving outcomes without extensive direction
• Commercial mindset with accountability for customer value, retention, and growth
• At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC’s success.
• CCC offers competitive compensation and benefits to support you and your families, including
• Paid time off
• Comprehensive health insurance
• Adoption Assistance
• Tuition Reimbursement
• Wellness Programs
• Stock Purchase Plan options
• For more information about our benefits, please check out our careers site.
• Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here

• $78,555.51 - $120,000.00
• This position is bonus and/or commission eligible.
• CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.