Senior Product Manager, Integrations

About Maven AGI Maven AGI builds enterprise-ready AI agents to support the full customer journey, with a focus on complex, high-friction enterprise environments. Its platform serves as a connected, intelligent operating layer that unifies systems, syncs functions, and orchestrates real-time action across the enterprise. Maven’s mission is to build Business AGI. Founded in 2023 by executives from HubSpot, Google, and Stripe, Maven AGI began by transforming customer service with autonomous agents capable of resolving up to 93% of inquiries. Today, organizations use Maven to bridge silos across support, sales, and operations—replacing broken handoffs with dynamic, context-aware workflows. Maven has raised $78M from top investors, including Dell Technologies Capital, Cisco Investments, SE Ventures, Lux Capital, M13, and E14. The company supports a diverse and growing portfolio of leading enterprises ranging from publicly traded companies like Ibex (NASDAQ: IBEX), Tripadvisor (NASDAQ: TRIP), and SS&C Technologies (NASDAQ: SSNC), to fintech innovators like Rho, Check, and Papaya Pay, legal leaders like Clio, and fast-emerging consumer brands such as Paris Hilton’s Parivie Beauty.

Maven AGI

Generative AI for Enterprise Customer Support

Customer SupportCustomer ExperienceGenerative AIArtificial IntelligenceCustomer Serviceand Knowledge Management

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M

mavenagi.com

51-200 employees

Software Development

Boston, MA

2023

Privately Held

22k LinkedIn followers

Raised $78M

• Maven has assembled a world-class team from Google, Meta, Amazon, and Stripe, and is supported by executives & Advisors from OpenAI, Google, HubSpot, and Stripe.
• Maven's agents are only as good as the systems they can reach. Every enterprise customer runs on a different stack of CRMs, ticketing systems, knowledge bases, commerce platforms, identity providers, and internal tools. Our agents have to read from all of them, take action inside them, and do it reliably.
• The Integrations layer is what makes that possible. It's how our agents fetch a customer's order history from Shopify, update a ticket in Zendesk, look up an account in Salesforce, pull a knowledge article from Confluence, and trigger a refund inside a homegrown billing system.
• We're hiring a Senior PM to own this layer end-to-end. You'll define what Maven integrates with, how deep those integrations go, and how we scale the platform so that adding the next integrations doesn't require building each one by hand. You'll own the roadmap, the P&L, and the direct relationships with the enterprise customers whose stacks we live inside.
• Roadmap and prioritization for Maven's integration portfolio. Which systems we support, at what depth, and in what order.
• The underlying integration platform. Tooling, frameworks, and patterns that let Maven ship new integrations faster over time and let customers extend the platform themselves.
• Depth versus breadth tradeoffs. A read-only Salesforce connector is not the same product as a full read/write integration with custom object support, and you'll own how we make those calls.
• Enterprise customer engagement. You'll be in the room when customers describe their stack, and you'll translate that into integration requirements engineering can build against.
• Actions and tool use. Maven's agents don't just retrieve information, they take actions inside customer systems. You'll own how those actions are defined, tested, and made safe at enterprise scale.
• Partner ecosystem strategy. Which platforms warrant a formal partnership, which stay in our own build queue, and how we approach marketplace listings on Salesforce AppExchange, Zendesk Marketplace, and similar channels.
• Cross-functional partnership with GTM to convert integration depth into enterprise wins, and with customer success to turn integration issues into product improvements rather than support tickets.

• 5-7+ years of product management experience, with meaningful time on integrations, APIs, developer platforms, or iPaaS products.
• You've built and shipped integration products before. You understand the difference between a connector, an integration platform, and an actions framework, and you can explain the difference,
• Direct experience with the systems Maven agents touch: CRMs (Salesforce, HubSpot), ticketing (Zendesk, ServiceNow, Freshdesk), knowledge bases (Confluence, Notion, Guru), commerce (Shopify, Stripe), and identity (Okta, Auth0). You don't need all of them, but you've worked inside several.
• Fluent in the technical building blocks: REST and GraphQL APIs, webhooks, OAuth, rate limits, event streams, and the failure modes that come with each.
• You've operated in both startup and scaled environments and know when to build in-house versus when to buy or partner.
• You extract requirements from messy customer conversations and turn them into PRDs. Non-negotiable.
• You're a problem solver, not a project manager. You've been the person deciding what to build and why.
• Real enthusiasm for AI, LLMs, and autonomous agents, and a clear point of view on how integrations change when the caller is an agent instead of a human developer.
• Strong communication across audiences. Technical enough to hold your own with engineering, but clear enough to translate for enterprise stakeholders and GTM.

• Base salary of $175,000 to $230,000, plus bonus, comprehensive benefits, and equity in a well-funded, high-growth AI company.
• You own a P&L, not a backlog. Your product line has customers, revenue, and a roadmap you define.
• Integrations at Maven is not a services function or a "nice to have." It's the difference between an agent that can talk about a customer's problem and an agent that can actually solve it.
• Maven has the strongest product on the market for complex enterprise AI use cases. Our conversion rate from first conversation to close speaks for itself.
• A growing roster of enterprise brands is betting on Maven for their AI agent strategy.
• This isn't a proof of concept! We're deploying AI agents into production for enterprise customers today.
• Join us in changing the face of enterprise customer support!