Senior Manager, Technical Delivery- CRM Technology & Client Data

About CHANEL Chanel is a private company and world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to exceptional craftsmanship and offering high-end creations. Chanel employs more than 32,000 people worldwide.​ ​ As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.​ ​ Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.​ ​ Chanel is committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.​

CHANEL

C

chanel.com

10,001+ employees

Retail Luxury Goods and Jewelry

London, England

Privately Held

3M LinkedIn followers

Raised $757.2M

• At Chanel, we are focused on creating an inclusive culture that nurtures
• personal growth, contributing to collective progress. We believe the uniqueness
• of each individual increases the diversity, complementarity, and effectiveness
• of our teams. We strongly encourage your application, as we value the
• perspective, experience and potential you could bring to CHANEL.
• Architect, deconstruct high-level architectural blueprints into detailed
• technical designs, data flows, and actionable user stories for the
• development team
• Own Project-Level Design: Serve as the technical design authority for the
• delivery team, making critical implementation decisions for components within
• Salesforce Data Cloud (e.g., data stream configuration, identity resolution
• logic, Calculated Insight formulas)
• Ensure Architectural Adherence: Act as the guardian of the architect's vision
• during implementation, ensuring all development work strictly adheres
• to established enterprise standards, patterns, and best practices
• Lead the Build: Lead the Agile Delivery Team responsible for executing the
• CRM technical roadmap. Manage sprint planning, resolve technical roadblocks,
• and ensure the on-time delivery of high-quality code
• Hands-On Validation: Conduct proof-of-concepts and personally validate new
• Salesforce Data Cloud features to confirm their suitability and application
• against the architectural design
• Implement Best Practices: Own and enforce the team's engineering standards,
• including environment management, release protocols, code versioning (CI/CD),
• and deployment methodologies
• Drive Quality: Implement and manage rigorous code review processes, automated
• testing, and QA practices to ensure the stability and integrity of all
• deliverables
• Technical Problem Solving: Act as the primary escalation point for the most
• complex technical issues within the platform, performing deep-dive analysis
• and orchestrating solutions
• Maintain an expert-level, feature-by-feature understanding of the Salesforce
• Data 360 Cloud platform and its integration capabilities
• application and effort required for new features, grounding their requests in
• technical reality
• Provide continuous feedback to the CRM Architect on platform performance,
• limitations, and opportunities for improvement discovered during
• implementation
• Being highly collaborative, adaptable to different audiences and ways of
• working
• player
• Strong organizational & management skills, ability to multi-task concurrent
• projects and help team adhere to deadlines
• Ability to independently identify issues, collect data, establish facts, and
• draw valid conclusions
• Hands-On Technical Leader: A "player-coach" who is as comfortable leading a
• technical design session as they are reviewing complex code and
• configuration. This captures the essence of being both a manager and a
• practitioner
• Pragmatic & Analytical Problem-Solver: Possesses a strong analytical mindset
• to independently diagnose complex issues, balanced with the pragmatism to
• balance technical excellence with the practical needs of business delivery
• Collaborative & Influential Communicator: A natural collaborator who can
• build strong partnerships with architects and developers, and effectively
• communicate and influence across all levels, from technical teams to senior
• business leaders
• Expert Delivery & Project Manager: Demonstrates proven organizational skills
• to manage concurrent projects, indirect teams, and vendor partners, ensuring
• deadlines are met and teams are aligned
• Commitment to Engineering Excellence: Shows meticulous attention to detail
• and an unwavering commitment to delivering high-quality, robust, and scalable
• solutions.
• Strongly Preferred: Salesforce Certified Administrator, Platform Developer I,
• Data 360 Consultant, and/or other relevant consultant certifications
• Understanding of CRM, CDP, Data Analytics, Data Processing (Master Data
• Management, Data Quality Management) and Consumer Databases principles
• Strong knowledge and experience of Consumer databases and CRM development and
• configuration
• Strong understanding of environment management, release management, code
• versioning best practices, and deployment methodologies
• Demonstrated use of basic AI in the current role, such as automation of
• administrative tasks or personal productivity examples, must have
• Knowledge of Agentforce Vibes for rapid prototyping, very nice to have
• Based in New York City with hybrid work model – 3 days on-site minimum in
• Midtown Manhattan - New York City (NYC preferred, will consider candidates
• for office in Piscataway, NJ)
• Minimum of 7 years CRM / CDP / Data 360 experience,
• with Salesforce expertise (Salesforce Marketing Cloud, Data 360/CDP and
• Strongly Preferred: Salesforce Certified Administrator, Platform Developer I,
• Data 360 Consultant, and/or other relevant consultant certifications
• Bachelor's degree or equivalent experience. A master’s degree is a plus.
• designations where circumstances where deemed appropriate.

• The anticipated base salary range for this position is $87,500-$175,000.  A
• base salary is one component of the total compensation for this position.
• Other forms of variable pay [may/will] be offered for this position. Other
• components [may/will] include bonus potential, benefits, and/or perks.
• Wellbeing resources include dedicated paid time off for wellbeing (2-week
• August Office Closure) and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility
• support, MilkStork, and Care.com Membership)
• volunteer days
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care),
• One Medical, Flexible Spending Accounts (Health Care & Dependent Care),
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long
• Term Disability, Health Advocate, International Business Travel Accident &