Manager, Product Management

About McDonald's Corporation McDonald’s is the world’s leading global foodservice retailer with over 37,000 locations in over 100 countries. More than 90% of McDonald’s restaurants worldwide are owned and operated by independent local business men and women. McDonald's & our franchisees employ 1.9 million people worldwide. We serve the world some of its favorite foods - World Famous Fries, Big Mac, Quarter Pounder, Chicken McNuggets and Egg McMuffin. To learn more about the company, please visit www.aboutmcdonalds.com.

McDonald's Corporation

Restaurantsustainabilityfoodservicefranchisingoperationsreal estatesupply chaincommunicationshuman resourcesfinance

M

corporate.mcdonalds.com

10,001+ employees

Restaurants

Chicago, Illinois

Public Company

2.4M LinkedIn followers

Raised $2.8B

• Own Archy’s core performance KPIs and establish clear definitions, targets, and measurement.
• Monitor performance across stores, releases, dayparts, and customer journeys globally.
• Identify performance trends, outliers, and opportunities for improvement.
• Lead investigation of issues impacting Automation, Accuracy, Change at Cash, Uptime, CSAT,
• Crew Sat, Order Time to name a few.
• Partner with Engineering, Vendor partners, Analytics, Operations, and other Product teams to identify root causes and drive resolution.
• Translate recurring issues into scalable product improvements.
• Define and continuously improve the quality of the end-to-end customer and crew experience.
• Use customer interactions, CSAT, Crew Sat, session audits, and restaurant observations to identify experience gaps.
• Balance automation and accuracy with natural interactions and Speed of Service.
• Translate performance insights into a prioritized Product and Engineering backlog.
• Prioritize opportunities based on customer impact, restaurant impact, frequency, and KPI improvement.
• Ensure fixes address systemic issues rather than isolated symptoms.
• Define performance and quality criteria for releases and scaling.
• Identify regressions quickly and ensure learnings from live restaurants inform future releases.
• Serve as the Product point of contact for Archy performance and CX quality

• 5+ years of Product Management experience, ideally in AI, digital commerce, customer experience, or operational products.
• Strong analytical skills and experience using data to drive product decisions.
• Experience owning product KPIs and translating performance insights into product improvements.
• Strong customer and operational mindset with an ability to connect product performance to real world experiences.
• Experience working cross-functionally across Engineering, AI/ML, Analytics, Design, and Operations.
• Strong root-cause problem-solving and prioritization skills.
• Familiarity with conversational AI, LLMs, or AI-powered products is preferred

• Bonus Eligible: YES
• Long - Term Incentive: YES
• The expected salary range for this role is $127,332.00 - $159,165.00 per year
• The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.Additional Information
• Benefits eligible: This position offers health and welfare benefits, including but not limited to comprehensive health insurance, which includes medical, prescription drug, mental health, dental and vision coverage, as well as, life insurance.
• Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.
• Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.
• Nothing in this job posting or description should be construed as an offer or guarantee of employment.