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Amazon

Software Development · 761k people

Principal Engagement Manager, Professional Services (ProServe) - AWSI

Posted 15 Oct

What’s this role about? The Engagement Manager leads complex cloud migration and implementation projects while bridging business requirements with technical solutions. They are responsible for managing project financials, driving customer outcomes, and orchestrating teams to ensure high-quality delivery.

Jersey City, New Jersey
On-site
$183K – $272K
Full-time
10+ years exp
Bachelor degree

Skills required

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Company

10,001+ employees
Software Development
Public Company
Raised $65.7B

Responsibilities

  • As an experienced technology program/project manager, you will be responsible
  • Leading and managing complex cloud migration and implementation projects
  • Leveraging comprehensive knowledge of AWS services, architectures, and best
  • practices to guide technical decisions and strategic planning
  • Bridging business requirements with technical solutions, facilitating
  • engineering discussions and ensuring alignment with customer business outcomes
  • Distilling customer needs into clear technical requirements and map them to
  • business outcomes
  • Decomposing complex technical problems into actionable, deliverable solutions
  • Contributing to technical documentation and define documentation standards
  • Owning delivery of complex, outcome-based cloud and AI programs end to end,
  • accountable for customer business outcomes, delivery quality and commercial
  • performance
  • Working with sales and solution architects before signature to shape scope,
  • define measurable outcomes and acceptance criteria, and confirm what we commit
  • to is deliverable
  • Negotiating scope, milestones and trade-offs with customer executives, and
  • managing fixed-price engagements through disciplined change control,
  • earned-value tracking and margin protection
  • Managing engagement revenue and financial health: forecasting revenue against
  • milestones, maintaining an accurate estimate at completion, driving timely
  • milestone acceptance and billing, and identifying expansion opportunities that
  • grow the customer relationship
  • Leading delivery teams that use AI across the lifecycle (requirements, design,
  • code generation, testing and operations), and applying enough technical depth to
  • challenge AI-generated output and make informed trade-offs on security,
  • performance, scalability and cost
  • Orchestrating mixed teams of AWS builders, AWS Partner Network partners and
  • customer-selected integrators to a single quality bar, with clear
  • accountability, consistent acceptance criteria and automated quality gates
  • Driving customer-side change management and adoption, so the organization
  • realizes the value of what we build
  • Reporting progress to senior stakeholders in terms of business value
  • delivered, and acting on leading indicators of risk (velocity, environment
  • stability, partner quality, team health) before they become escalations
  • Contributing reusable assets, patterns and AI-enabled delivery practices that
  • make each engagement faster and more repeatable than the last
  • AWS values diverse experiences. Even if you do not meet all of the preferred
  • qualifications and skills listed in the job description, we encourage candidates
  • to apply. If your career is just starting, hasn’t followed a traditional path,
  • or includes alternative experiences, don’t let it stop you from applying.
  • Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted
  • cloud platform. We pioneered cloud computing and never stopped innovating —
  • that’s why customers from the most successful startups to Global 500 companies
  • trust our robust suite of products and services to power their businesses.
  • AWS values curiosity and connection. Our employee-led and company-sponsored
  • affinity groups promote inclusion and empower our people to take pride in what
  • makes us unique. Our inclusion events foster stronger, more collaborative teams.
  • Our continual innovation is fueled by the bold ideas, fresh perspectives, and
  • passionate voices our teams bring to everything we do.
  • We’re continuously raising our performance bar as we strive to become Earth’s
  • Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and
  • other career-advancing resources here to help you develop into a better-rounded
  • professional.
  • We value work-life harmony. Achieving success at work should never come at the
  • expense of sacrifices at home, which is why we strive for flexibility as part of
  • our working culture. When we feel supported in the workplace and at home,
  • there’s nothing we can’t achieve.
  • 221100 Basic Qualifications: - Bachelor's degree in Computer Science, Math, or a
  • related field
  • 8+ years of cloud architecture and solution implementation experience
  • Experience managing and delivering large-scale enterprise IT projects
  • Experience with IT compliance and risk management requirements (e.g. security,
  • privacy, SOX, HIPAA etc.)
  • Experience with software development life cycle (sdlc) and agile/iterative
  • methodologies Preferred Qualifications: - Experience coordinating and leading
  • large-scale Digital or Global IT Transformation initiatives
  • cloud certification like AWS Cloud Practitioner or AWS Solutions Architect -
  • Experience coordinating between technical teams, peers and business
  • stakeholders

Qualification

TechnologyConsultingManagement & LeadershipSoftwareEngineering

Preferred

  • Our inclusive culture empowers Amazonians to deliver the best results for our
  • customers. If you have a disability and need a workplace accommodation or
  • adjustment during the application and hiring process, including support for the
  • interview or onboarding process, please visit
  • https://amazon.jobs/content/en/how-we-hire/accommodations
  • The base salary range for this position is listed below. Your Amazon package
  • will include sign-on payments and restricted stock units (RSUs). Final
  • compensation will be determined based on factors including experience,
  • qualifications, and location. Amazon also offers comprehensive benefits
  • including health insurance (medical, dental, vision, prescription, Basic Life &
  • AD&D insurance and option for Supplemental life plans, EAP, Mental Health
  • Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy
  • Reimbursement coverage), 401(k) matching, paid time off, and parental leave.
  • Learn more about our benefits at https://amazon.jobs/en/benefits
  • USA, IL, Chicago - 182,800.00 - 247,300.00 USD annually
  • USA, NJ, Jersey City - 201,000.00 - 272,000.00 USD annually
  • USA, NY, New York - 201,000.00 - 272,000.00 USD annually
  • USA, TX, Dallas - 182,800.00 - 247,300.00 USD annually
  • USA, WA, Seattle - 182,800.00 - 247,300.00 USD annually

Benefits

  • Health insurance
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Prescription coverage
  • Basic life insurance
  • AD&D insurance
  • Supplemental life plans
  • Employee assistance program
  • Mental health support
  • Medical advice line
  • Flexible spending accounts
  • Adoption reimbursement
  • Surrogacy reimbursement
  • 401(k) matching
  • Paid time off
  • Parental leave
  • Restricted stock units

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