Engagement Manager, AI Deployment

About Braze Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty. The company has been recognized as a 2024 U.S. News & World Report Best Companies to Work For, 2024 Best Small & Medium Workplaces in Europe by Great Place to Work®, 2024 Fortune Best Workplaces for Women™ by Great Place to Work® and was named a Leader by Gartner® in the 2024 Magic Quadrant™ for Multichannel Marketing Hubs and a Strong Performer in The Forrester Wave™: Email Marketing Service Providers, Q3 2024. Braze is headquartered in New York with 15 offices across AMER, LATAM, EMEA, and APAC. Learn more at braze.com.

Braze

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™

mobile engagementmobile marketingmarketing automation for appssoftwaredigital marketingcustomer engagementmarketing technologyemail marketingcross-channel marketingcustomer experience

B

braze.com

1,001-5,000 employees

Software Development

New York, New York

2011

Public Company

287k LinkedIn followers

Raised $314.3M

• The AI Deployment Engagement Manager is a critical role on our growing AI
• Deployment team. As an EM, you will own all phases of the program execution
• process for scoping, designing and configuring Braze AI Decisioning Studio use
• cases. Ideal EMs should be passionate about technical program delivery, process
• engineering, defining strategy and championing best practices in a rapidly
• evolving and dynamic environment. Finally, EMs should be experts in developing
• relationships with customer stakeholders, as such relationships are critical for
• ensuring program success.
• As a Machine Learning Engagement Manager, you'll be at the forefront of
• deploying Braze’s AI decisioning solutions for marketers in a wide range of
• industries. Your role is a blend of tactical leadership, technical expertise,
• Lead the AI Deployment Lifecycle: You'll own the entire deployment process
• from start to finish. This includes leading the initial use case design,
• defining the engagement’s operating model, managing the technical setup, and
• overseeing the final user acceptance testing (UAT).
• Facilitate Technical Workshops: You will lead hands-on workshops with
• customers to align on key objectives, technical specs, model configuration,
• and optimal integration architecture. You’ll also partner with customers to
• configure their solution in their engagement platform.
• Drive successful customer engagements: You'll be the main point of contact
• for our customers throughout the AI deployment process. You'll keep projects
• on track by managing customer deliverables, proactively identifying and
• addressing risks, and providing clear, consistent communication to all
• stakeholders, including senior leadership.
• Drive Process Improvement: You will champion project management excellence by
• continuously improving our standardized AI deployment playbook. You'll help
• us refine our processes to ensure we deliver consistent, high-quality
• results.
• Influence the Product Roadmap: You'll play a crucial role in shaping our
• product roadmap,  ensuring it remains customer-centric and evolves to meet
• the changing requirements of our customers and AI deployment teams.

• You are a highly organized and entrepreneurial leader with a strong technical
• background and a customer-centric mindset. You are a natural at navigating
• complex projects and building relationships with a diverse range of
• stakeholders.
• technical projects from start to finish. You're a natural at bringing
• together technical and non-technical stakeholders, ensuring everyone is
• aligned and projects are delivered on time. Your colleagues know you as the
• most organized person on the team, and you communicate with exceptional
• clarity and persuasiveness.
• A Strategic Client Partner: You come from a professional services background
• and are an expert at leading workshops with senior-level stakeholders. You
• excel at understanding a customer’s needs and ensuring they are met, but you
• are also confident in your ability to push back on requests that don't align
• with the program's goals.
• A Hands-On Technologist: You possess hands-on technical experience that
• allows you to contribute to a use case's architectural and machine learning
• design at a conceptual level. You're not just an action-item tracker; you can
• exchange ideas with a customer's marketing, data engineering and data science
• teams when needed.
• An Entrepreneurial Builder: You are proactive and resourceful, comfortable
• identifying unmet needs and developing new solutions. You're driven to
• continuously improve our processes and help build a stronger, more efficient
• business.
• Experience and Education: You have 5-7 years of project management,
• consulting, or professional services experience, and at least a bachelor's
• degree in a technical field, with advanced degrees (MBA or MS) preferred.

• Braze benefits vary by location, and we encourage you to review our specific
• From offering comprehensive benefits to fostering hybrid ways of working, we've
• got you covered so you can prioritize work-life harmony. Braze offers benefits
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and
• disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning
• platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team
• connections, and innovation
• Opportunities to give back to your community, including an annual
• company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to
• Braze is the leading customer engagement platform that empowers brands to Be
• Absolutely Engaging™ Braze helps brands deliver great customer experiences that
• drive value both for consumers and for their businesses. Built on a foundation
• of composable intelligence, BrazeAI™ allows marketers to combine and activate AI
• agents, models, and features at every touchpoint throughout the Braze Customer
• Engagement Platform for smarter, faster, and more meaningful customer
• engagement. From cross-channel messaging and journey orchestration to Al-powered
• decisioning and optimization, Braze enables companies to turn action into
• interaction through autonomous, 1:1 personalized experiences.
• The company has repeatedly been recognized as a Leader in marketing technology
• by industry analysts, and was voted a G2 “Best of Marketing and Digital
• Advertising Software Product” in 2025.
• Braze was also named a 2025 Best Companies To Work For by U.S. News and World
• Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best
• Workplace in Technology™ by Great Place To Work®, among other accolades. Braze
• is also proudly certified as a Great Place to Work® in the U.S., the UK,
• Australia, and Singapore.
• The company is headquartered in New York with offices in Austin, Berlin,
• Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo,
• Singapore, Seoul, Sydney and Tokyo.
• At Braze, we strive to create equitable growth and opportunities inside and
• outside the organization.
• Building meaningful connections is at the heart of everything we do, and that
• includes our recruiting practices. We're committed to offering all candidates a
• fair, accessible, and inclusive experience – regardless of age, color,
• We know that sometimes different circumstances can lead talented people to
• hesitate to apply for a role unless they meet 100% of the criteria. If this
• sounds familiar, we encourage you to apply, as we’d love to meet you
• At Braze, we’re committed to a fair and transparent candidate experience. To
• help our recruitment teams focus on what matters most — the person behind each
• This includes using AI to analyze the experience, skills and qualifications in
• your application materials to help with screening and prioritizing candidates.
• Such screening may amount to a form of solely automated decision-making. We also
• use AI for administrative support, like scheduling and recording interviews and
• summarizing interview notes. Our recruiting teams remain responsible for all
• hiring decisions and are involved throughout the process.
• Depending on where you are located, you may have certain rights available to you
• To opt out of AI-assisted review of your application, please click the “Learn
• More” at the end of the application form below and follow the instructions
• before submitting your application. Please note, if you apply to multiple
• roles at Braze, you will need to opt out in relation to each application.
• To exercise other types of rights, such as rights to request further
• information about how AI is used in our recruitment process, to request a
• retroactive manual review of any decision made or to contest a decision,
• please contact us at talentdata.privacy@braze.com
• [talentdata.privacy@braze.com].
• Please contact us at talentdata.privacy@braze.com [talentdata.privacy@braze.com]
• with any questions. To find out more about our hiring process, check out this
• page [https://www.braze.com/company/careers/how-we-hire].
• Notice Regarding Automated Employment Decision Tool (NYC Local Law 144)
• Our use of AI during the application review process may include the use of
• automated employment decision tools. Pursuant to New York City Local Law 144,
• for roles based in New York City, or if you reside in New York City, you have
• the right to request an alternative selection process or a reasonable
• accommodation instead of AI-assisted review.
• To opt out of AI-assisted review of your application, please click the “Learn
• More” button below and follow the instructions before submitting your
• application. Please note, if you apply to multiple roles at Braze, you will need
• to opt out in relation to each application. Please submit any other request to
• our Talent Acquisition team at talentdata.privacy@braze.com
• [talentdata.privacy@braze.com] promptly after applying. Summaries of the most
• recent bias audit results for such tools are available here
• Policy [https://www.braze.com/company/legal/privacy-policy-job-candidates] for
• more information on how Braze processes your personal information during the
• recruitment process and, if applicable based on your location, how you can
• exercise any privacy rights.