Forward Deployed Product Owner - Employee Knowledge Management & Content

About Wilmington Trust Wilmington Trust has built deep and lasting relationships, put our clients first, and provided innovative advice for complex situations. Our guidance has helped generations of families and businesses thrive, backed by the sound experience of our professionals and a forward-looking mindset. WEALTH MANAGEMENT We offer an array of services delivered through an integrated approach that takes all of your financial concerns into consideration. As part of the M&T Bank family, one of the most financially sound and successful bank holding companies in the U.S. financial services industry, our capabilities are vast—yet our approach is personal, attentive, and trustworthy. INSTITUTIONAL RETIREMENT SERVICES Our broad-based retirement advisory services including, 401(k) investment vehicles, directed trustee, and custody solutions are designed to meet the needs of plan sponsors and financial advisors. Through our collective investment trust portfolio program, corporate retirement plans can benefit from our corporate trustee and investment management experience. Wilmington Trust is a registered service mark used in connection with various fiduciary and non-fiduciary services offered by certain subsidiaries of M&T Bank Corporation. M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.

Wilmington Trust

Wealth ManagementGlobal Capital MarketsInvestment Managementand Institutional Retirement Services

W

wilmingtontrust.com

1,001-5,000 employees

Financial Services

Wilmington, DE

1903

Public Company

29k LinkedIn followers

• Own the EKM product backlog, including authoring and refining user stories, acceptance criteria, specifications, process flows, UI concepts, test scenarios and release-ready requirements.
• Design, configure, administer and continuously improve the EKM platform ecosystem, including SharePoint Online, governed publishing workflows, automation, notifications, metadata, taxonomy, content types, search, permissions, lifecycle controls, reporting and data quality monitoring.
• Maintain the governed catalog, content governance framework and lifecycle processes, including audience and jurisdiction tagging, visibility rules, scheduled reviews, attestation tracking, content quality controls and remediation activities.
• Partner with business service lines, Knowledge Asset Owners, SMEs, Business Architecture and technology teams to define requirements, map current and future state processes, resolve conflicts, manage dependencies and drive alignment.
• Support content development efforts, including assessing, restructuring, editing and improving procedural, instructional and reference content.
• Leverage AI-assisted and agentic AI capabilities responsibly to accelerate content assessment, tagging, drafting, testing, documentation and delivery activities, with appropriate human validation.
• Establish and maintain reporting, dashboards and performance measures related to content coverage, quality, lifecycle health, attestation, consumption and overall platform effectiveness.
• Own solution quality, testing, production readiness and ongoing operational support, including QA, UAT, regression testing, defect management, release validation and long-term technical stewardship of the EKM solution.
• Assume full operational and technical ownership of the EKM capability following implementation, including troubleshooting, enhancement planning, platform administration and continuous improvement.
• Participate in agile ceremonies and support delivery planning, prioritization, stakeholder communications and execution activities.
• Understand and adhere to Company risk, regulatory and control requirements, support audit and remediation activities, and promote an environment that reflects the M&T Bank brand and values.
• Complete other related duties as assigned.

Required

• Bachelor's degree and a minimum of 10 years of business, analytical, technical, digital product, transformation, product ownership, content management, knowledge management or related experience; or in lieu of a degree, a combined minimum of 14 years of higher education and/or relevant work experience, including at least 10 years in those disciplines.
• Experience designing, administering and improving enterprise content, knowledge management or digital experience platforms, including SharePoint Online or comparable technologies.
• Experience building, configuring or supporting workflow and automation solutions using Power Platform, Appian or comparable low-code technologies, including the ability to learn new platforms quickly and independently.
• Experience developing business requirements, user stories, acceptance criteria, process documentation, testing scenarios and release documentation while translating business needs into executable solutions.
• Experience with content development, content assessment, information architecture, metadata, taxonomy, search optimization, governance and lifecycle management concepts.
• Working knowledge of AI-assisted tools and the ability to apply them responsibly to improve analysis, content drafting, tagging, documentation, testing or operational efficiency.
• Experience operating in regulated environments, including financial services, fintech or comparable industries.
• Strong analytical, problem-solving, facilitation, stakeholder management and communication skills, including the ability to bridge business and technical teams, manage competing priorities and work independently in a fast-paced environment.
• Experience with Microsoft 365 technologies, including Microsoft Search, Copilot, managed metadata, term store capabilities and enterprise reporting solutions.

Preferred

• Experience applying content quality standards, editorial standards, accessibility standards or governance frameworks at scale.
• Experience using agentic AI or AI-assisted development tools such as Claude Code, Codex or similar technologies to support analysis, prototyping, documentation, automation or testing activities.
• Experience with advanced Power Platform or Appian development, solution management, deployment and environment management practices.
• Experience in trust services, institutional services, legal operations, compliance or other document-intensive environments.
• Experience partnering with user experience, design, architecture, cybersecurity, risk, legal, compliance, operations or other enterprise shared-service functions.
• Knowledge of Agile, Lean, design thinking, systems thinking and continuous improvement methodologies.
• M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $148,300.00 - $247,100.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.