Director, Product Support Operations

About Tubi Tubi is the most watched free TV and movie streaming service in the U.S., dedicated to providing all people access to all the world's stories. As a leading ad-supported video-on-demand service, the company engages diverse audiences through a personalized experience and the world’s largest content library of over 275,000 movies and TV episodes, a growing collection of Tubi Originals, and nearly 250 FAST channels. Tubi is part of the Tubi Media Group, a division of Fox Corporation that oversees the company’s digital businesses

Tubi

free TVentertainmentstreamingand advertising

T

tubitv.com/home

501-1,000 employees

Entertainment Providers

San Francisco, California

Public Company

161k LinkedIn followers

Raised $28M

• Define the multi-year strategy and 12-month roadmap for Product Support Operations, aligning the portfolio with company objectives
• Lead, develop, and recruit high-performing Technical Program Management and Customer Experience team members, setting a high bar through direct feedback and rigorous performance management
• Operate as a player-coach: personally design, ship, and maintain agentic workflows and lead high-stakes programs while modeling the builder-TPM standard for the function
• Own execution of the Tech Org's most complex, company-level programs spanning multiple organizations and external partners, with impact validated by metrics
• Define the org's AI-enabled operating model to scale the organization without adding operational overhead
• Own the customer support operating model end to end, positioning the voice of the customer as a reliable input to executive planning with clear evidence and confidence standards
• Implement and lead the execution systems that raise delivery quality across the Tech Org, including planning cycles, weekly and monthly business reviews, and org-wide communications
• Act as a trusted advisor to executives, driving alignment on company-level priorities and securing the resources to deliver them

• 7+ years of technical program management or operations experience, including 4+ years leading and developing teams
• Proven track record of landing complex, multi-org programs end to end with measurable company-level impact
• A builder at heart: a hands-on record of designing, shipping, and maintaining agentic workflows or automations (agents, skills, prompt engineering), not just managing teams that use them
• Deep technical fluency: able to engage engineering executives credibly on feasibility, architecture tradeoffs, and sequencing
• Player-coach leadership style: you delegate and develop others while continuing to build and deliver yourself
• Strong portfolio management judgment, including prioritization against company strategy and disciplined decisions on what to start, stop, and consolidate
• Executive-level communication and influence, with a track record of driving alignment across organizations with competing priorities
• Experience leading customer experience, support operations, or voice-of-customer programs is a plus
• Experience in streaming, media, or consumer technology at scale is a plus
• #LI-SY1
• #LI-Hybrid
• Pursuant to state and local pay disclosure requirements, the pay range for this role, with final offer amount dependent on education, skills, experience, and location is listed annually below. This role is also eligible for an annual discretionary bonus, long-term incentive plan, and various benefits including medical/dental/vision, insurance, a 401(k) plan, paid time off and other benefits in accordance with applicable plan documents.
• High cost labor markets such as but not limited to Los Angeles, New York City, and San Francisco
• Tubi is a division of Fox Corporation, and the FOX Employee Benefits summarized here, covers the majority of all US employee benefits. The following distinctions below outline the differences between the Tubi and FOX benefits
• For US-based non-exempt Tubi employees, the FOX Employee Benefits summary accurately captures the Vacation and Sick Time.
• For all salaried/exempt employees, in lieu of the FOX Vacation policy, Tubi offers a Flexible Time off Policy to manage all personal matters.
• For all full-time, regular employees, in lieu of FOX Paid Parental Leave, Tubi offers a generous Parental Leave Program, which allows parents twelve (12) weeks of paid bonding leave within the first year of birth, adoption, surrogacy, or foster placement of a child in addition to applicable government leave program(s) and FOX’s short-term disability policy. This time is 100% paid through a combination of any applicable state, city, and federal leaves and wage-replacement programs in addition to contributions made by Tubi.
• For all full-time, regular employees, Tubi offers a monthly wellness reimbursement.
• Boldly built for every fandom, Tubi is a free streaming service that entertains over 100 million monthly active users. Tubi offers the world's largest collection of Hollywood movies and TV shows, thousands of creator-led stories and hundreds of Tubi Originals made for the most passionate fans. Headquartered in San Francisco and founded in 2014, Tubi is part of Tubi Media Group, a division of Fox Corporation.

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) plan
• Paid time off
• Flexible time off policy
• Parental leave program
• Wellness reimbursement
• Discretionary bonus
• Long-term incentive plan