J
Retail · 174 people
Product Operations & Logistics Manager
Posted 15 Oct
What’s this role about? Manage the 3PL relationship, inventory accuracy, freight coordination, shipping documentation, and related vendor and carrier processes. Coordinate product testing and samples, maintain project timelines and records, and support product development and operations documentation.
Los Angeles, California
Remote
$100K – $100K
Full-time
2-5 years exp
Mid-Senior level
Open to applicants in Los Angeles, California, United States
Skills required
Tap the ones you have
Want to get this job faster?
Apply with AI
No more application formsOur AI fills them in and submits them for you. You just pick the jobs.
Find hiring manager
Reach the person hiringEmail the person behind the job, not the inbox.
Company
About Jenni Kayne As a California-based lifestyle brand that believes in the power of classics, we design wardrobe and home essentials that stand as heirlooms in their own right. Jenni Kayne—defined by forever.
Jenni Kayne
A California-inspired destination that's defined by forever.
SweatersShoesHome Decorfurnitureinterior designand basics
J
11-50 employees
Retail
2003
Privately Held
Responsibilities
- Serve as the primary day-to-day contact for our 3PL partner, managing receiving, storage, pick/pack, and fulfillment issues through to resolution.
- Monitor inventory accuracy, including coordinating cycle counts, reconciling 3PL inventory against NetSuite, and resolving discrepancies.
- Track 3PL performance against agreed service levels (receiving turnaround, order accuracy, ship times) and report on trends and recurring issues.
- Review and reconcile 3PL invoices, flagging billing errors and unexpected charges.
- Manage component and finished-goods disposal/write-off paperwork and cross-vendor transfer records in partnership with Operations.
- Schedule and track inbound freight from contract manufacturers and component suppliers to the 3PL, including PO and ASN (Advance Ship Notice) communication.
- Coordinate outbound retailer and wholesale shipments, including routing requests and adherence to retailer shipping and routing guides.
- Source and compare freight quotes from carriers and brokers; book LTL, FTL, and parcel shipments.
- Maintain shipping documentation (BOLs, packing lists, proof of delivery) and manage freight claims for damaged or lost goods.
- Coordinate product, sample, and MOS (Master Order Specification) send-outs to vendors and key partners.
- Request quotes and schedule testing with the external safety testing facility for all new and reformulated products.
- Track testing status against project timelines, keeping NPD informed of results and any delays that affect launch dates.
- Manage lab sample requests and ship samples to testing facilities and internal teams.
- Maintain the file-of-record for test quotes, results, and submissions with the external safety testing facility.
- Support innovation testing by managing sample distribution and compiling usage/feedback results.
- Own the Monday.com boards for NPD, reformulation, and operations projects, keeping timelines, owners, statuses, and dependencies current.
- Coordinate PKO (Product Key Off) calendar invites and cross-functional milestone meetings; capture and follow up on action items.
- Flag timeline risks early, such as testing delays, late freight, or component shortages, and escalate to the appropriate owner.
- Open and track design job requests in Monday.com for the creative team.
- Own the F&A (Fill & Assembly) quoting process with key vendors, including fill weight verification requests.
- Order competitive product and packaging samples for benchmarking.
- Assist with BOM-related documentation, NCR (Non-Conformance Report) documentation, and F&A specification sheet upkeep as volume requires.
- Organize and file documentation in the appropriate SharePoint folders, maintaining a clean, current, and audit-ready structure.
Qualification
LogisticsManagement & LeadershipRetailManufacturingAdministrative
Required
- 1–3 years of experience in operations, logistics, supply chain, or product development support — beauty/CPG strongly preferred.
- Hands-on experience working with a 3PL or warehouse partner and coordinating freight (LTL, FTL, and parcel).
- Working proficiency in Monday.com (or a similar project management tool), SharePoint, and Microsoft Office (Excel in particular).
- Excellent written communication for vendor-, carrier-, and partner-facing correspondence.
- Strong organizational skills with proven ability to manage multiple deadline-driven workstreams simultaneously.
- High attention to detail — inventory records, shipping documents, and test files in this role are the source of truth that launches depend on.
Preferred
- Familiarity with NetSuite or another ERP/inventory management system.
- Experience with retailer routing guides, vendor compliance requirements, and EDI/ASN processes.
- Experience supporting a contract manufacturer or co-pack relationship.
- Exposure to cosmetic safety or stability testing workflows.
- The annual base salary for this position is $100,000. The base salary is determined by experience, education, skills, and location.
Interested in this role?
Recommended jobs
- G
Product Strategy and Operations Lead, Knowledge and Information Compute Strategy
Google·Chicago
$150K – $217KOn-siteFull-time5-10 years expSkills required
Product StrategyOperations ManagementData Modeling - G
Product Operations Manager, AI Solutions and Enablement, Consumer Apps Marketing
Google·Mountain View
$148K – $215KOn-siteFull-time5-10 years expSkills required
Product operationsMarketing technologyTechnical program management - T
Senior Business Product Manager I, Content Platforms & Operations
The Walt Disney Company·Glendale
$144.1K – $193.2KOn-siteFull-time5-10 years expSkills required
Product ManagementFinancial OperationsFinancial Controls
