Software Development · 14k people
Product Operations Manager
Posted 19 Oct
What’s this role about? The Customer Success Manager will oversee media planning, campaign execution, and client relations for Twitch's advertising products. They will collaborate with internal teams to troubleshoot live campaigns and ensure revenue objectives are met.
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Company
About Twitch Twitch is where thousands of communities come together for whatever, every day. Together for streamers. Together for games we love. Together for each other.
Twitch
Join our quest to empower live communities on the internet.
Responsibilities
- Work with the finance team on any client approvals and revenue recognition
- Own pre-sale process related to media planning and internal IOs
- Be client facing point of contact to ensure smooth execution and delivery
- Guide clients through internal purchasing tools
- Provide highest level of customer service to internal clients, as a key point person for media plans and campaign operations
- Work to manage any custom programs or sponsorships with other departments internally and lead the custom content campaigns to ensure assets are distributed and delivered
- Kick-off campaign with clients and manage all timelines, assets and opportunities for optimization
- Assist in pre-sale pipeline management, reporting, and opportunity accuracy
- Work with Campaign Operations to troubleshoot live campaigns
- Maintain up-to-date knowledge of Twitch's site features and products
Qualification
Required
- 4+ years of online media/planning experience
- Experience helping clients execute media campaigns
- Excellent written, presentation and oral communication skills
- Excellent collaboration skills
- Able to proactively troubleshoot and problem solve quickly and though the proper escalation process
- Works well with others in high-energy environment with minimal supervision
- Experience and comfortability working with technical product teams
Preferred
- Work experience in online media
- Previous agency experience
Benefits
- 401(k)
- Maternity & Parental Leave
- Flexible PTO
- Amazon Employee Discount
- The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
- US, CA, San Francisco - Annually
- $101,600—$177,800 USD
- US, NY, New York - Annually
- $101,600—$177,800 USD
- US, WA, Seattle - Annually
- $92,400—$160,000 USD
- US, CA, Los Angeles - Annually
- $92,400—$160,000 USD
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