Ad Product Quality Analyst I

About Snap Inc. Snap is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.

Snap Inc.

augmented reality and technology

S

careers.snap.com

5,001-10,000 employees

Software Development

Santa Monica, California

Public Company

562k LinkedIn followers

Raised $7.6B

• Troubleshoot Snap’s web-based advertising platform and mobile app to reproduce and root-cause client-impacting issues and expedite bug fixes
• Leverage technical skills and product expertise to triage, investigate, and resolve technical issues preventing Snap’s customers from succeeding on our ads platform as quickly and efficiently as possible
• Organize training sessions that enable our frontline support teams to assist customers encountering challenges on the platform
• Maintain a backlog of software bugs and product improvements, and serve as a customer advocate as you prioritize the most impactful open issues with Product and Engineering teams
• Partner with our Product Marketing, Sales, and Support teams to collect customer feedback and identify opportunities to improve our products
• Derive quantitative and qualitative insights into ads products usage, systems stability, and the customer experience. Produce trend analyses of common customer pain points coupled with actionable recommendations for addressing them
• Perform pre-release QA and UAT to ensure product releases and updates work as intended and do not disrupt the customer experience

Required

• Ad-platform troubleshooting and quality
• Customer-impact analysis and prioritization
• Cross-functional execution and communication
• Bachelor’s Degree in STEM or related areas of study or equivalent industry experience
• 1+ years work experience in digital advertising, operations, or a related field

Preferred

• Experience troubleshooting front- and back-end web applications
• Experience sizing the impact of client-facing issues and setting priority
• Experience working with large data sets using SQL, Python, and other tools, and producing practical business insights via data visualization software (Looker, Tableau, etc.)
• Excellent verbal and written communication skills with high attention to detail
• Project management skills, identifying problems areas, designing solutions, and driving them to completion
• Experience with agile product development lifecycle using Jira or similar software
• Proficient in use of G Suite software (Gmail, Google Docs, Google Sheets, etc.)
• "Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week.
• Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!

• In the United States, work locations are assigned a pay zone which determines the salary range for the position. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. The starting pay may be negotiable within the salary range for the position. These pay zones may be modified in the future.
• The base hourly range for this position is $35.09-$52.4 hourly.
• The base hourly range for this position is $33.17-$50 hourly.
• The base hourly range for this position is $29.8-$44.71 hourly.
• This position is eligible for equity in the form of RSUs.
• If you believe this job description is missing required pay transparency information, please submit a report through this form: Job Description Pay Range Disclosure.