Ticketing Operations Analyst - Product Ops

About AXS AXS is a global ticketing platform, offering best-in-class ticketing, marketing and data technology in a single platform to suit every client size and type, from the most intimate music clubs to world championship sporting events. AXS is the ticketing partner for over 500 premier venues, sports teams, event organizers across North America, Europe, Asia & Australia including First Avenue, LA28, Red Rocks Amphitheatre, Crypto.com Arena, Coachella, Stagecoach, The O2, and BLeague - Japan. AXS powers both primary and resale marketplaces, leveraging integrated technology and analytics to enable our partners to sell the right ticket to the right fan at the right price. For more, visit www.axs.com or https://solutions.axs.com.

AXS

Events. Tickets. Moments.

TicketingEntertainmentand Technology

A

axs.com/careers

201-500 employees

Entertainment Providers

Los Angeles, CA

2011

Privately Held

29k LinkedIn followers

• coordinates cross-departmental product initiatives, ensuring effective
• stakeholder engagement in User Acceptance Testing and managing issue tracking
• with product teams under the supervision of the Manager, Ticketing Operations.
• The role also supports data cleansing efforts and fraud monitoring, collaborates
• on triage and escalation of product issues, and participates in after-hours
• on-call rotations as needed.
• required to complete User Acceptance Testing (UAT) on new AXS products and
• features, working closely with the Product Owner and Project Managers.
• Assists with the evaluation and escalation of Global Triage bug tickets.
• Troubleshoots any reported issues and resolves or escalates as needed.
• Serves as overflow support to team members responsible for creating and
• validating fees, investigating fee variance tickets, and managing Apex user
• accounts.
• Assists with completing client and promoter requests for OTL sweeps,
• generating reports on problematic orders for clients, and coordinating the
• bulk cancellation of orders in violation of ticket limits.
• Participates in an on-call rotation with other department staff to assist
• with daily bulk refunds for rescheduled events and triaging emergency
• requests after hours and on weekends.
• Provides general and project-specific assistance as needed to the other
• Ticketing Operations staff under the supervision of the Manager, Ticketing
• Operations.
• BA/BS Degree in Computer Science, Business Administration, or Marketing major
• preferred.
• 2-4 years of significant experience in live event ticketing and/or ticketing
• software administration may be substituted for equivalent education depending
• on the nature of the work experience.
• Ability to independently manage complex projects
• Familiarity with software testing protocols
• Excel experience required, including a familiarity with data parsing and
• vlookup functions
• Strong communication skills and the ability gracefully enforce accountability
• standards
• Ability to juggle multiple pressing priorities and meet aggressive deadlines
• Flexibility in adapting to rules and processes that frequently evolve
• At AXS, we are dedicated to building a diverse, inclusive and authentic
• workplace, so if you’re excited about this role but can't "check every
• box" in the job description, we encourage you to apply anyway. You may be the
• right candidate for this or other roles.
• Bonus: This position is eligible for a bonus under the current bonus plan
• requirements.
• Benefits: Full-time: We offer a comprehensive benefits package that includes
• medical, dental and vision insurance, paid holidays, vacation and sick time,
• company paid basic life insurance, voluntary life insurance, parental leave,
• 401k Plan (with a current employer match of 3%), flexible spending and health
• savings account options, and wellness offerings. Currently, full time employees
• are eligible for these benefits on the first day of employment.

• Extraordinary People – we’re not kidding!
• Meaningful Mission– Helping revolutionize an industry and deliver better
• experiences for fans and clients around the world.
• Development and Learning – Opportunities for learning and leveling up through
• training and education reimbursement.
• Community & Belonging – A range of Employee Resource Groups (ERGs) that
• foster connection, inclusion, and professional growth. Access to meaningful
• volunteer opportunities and community engagement programs to make a positive
• impact beyond the workplace.
• https://solutions.axs.com/careers/ [https://solutions.axs.com/careers/]
• AEG brings music, sports, and live entertainment together to create moments
• people feel, share, and remember around the world. Each year, more than 100
• million fans experience over 13,000 live events across five continents, from
• iconic concerts and major festivals to championship-level sports and
• entertainment destinations.
• Powered by a passion for live experiences and the people behind them, we connect
• artists, teams, fans, and communities through world-class venues, events, and
• partnerships that shape culture and bring people together.
• Headquartered in Los Angeles, AEG is driven by creativity, innovation, and
• purpose. If you’re ready to do work that shows up in the real world and helps
• create moments that matter, there’s a place for you here. Because it happens
• here.
• We are dedicated to a diverse, inclusive and authentic workplace, so if you’re
• excited about this role but can't "check every box" in the job description, we
• encourage you to apply anyway. You may be the right candidate for this or other
• roles.
• AEG may require an employee to perform duties outside their normal description.
• AEG's policy is to hire the most qualified applicants, and we comply with all
• applicable federal, state and local employment laws in making hiring and