Sr. Marketing Operations Technologist

About MERGE MERGE is a marketing and technology agency built for the intersection of health and wellness. We help brands navigate complex consumer journeys and unlock growth through data-driven storytelling, AI-powered personalization, and bold creativity. Powered by human insight, creativity, and AI, we unite people and brands. Our expertise spans health and consumer brands, with demonstrated experience across industries including: Pharma and Medtech, Health Providers, Insurance, Health, Financial Services, Retail, Connected Living, and Food. We provide deep platform expertise and services in: Strategy, Creative, Public Relations, Experience, Performance Marketing, Media, and Platforms. Our success is best illustrated in our enduring client partnerships with marquee brands such as Abbott, Blue Cross Blue Shield, GE Healthcare, Supernus, American Express, T-Mobile, Coach, and Meta. With teams across offices in Atlanta, Boston, Chicago, Denver, Kansas City, Los Angeles, New York City, and Raleigh. MERGE’s culture embraces agility, ability, and humility to consistently deliver exceptional client results. Recruitment Fraud Alert Notice: Please be aware of potential fraud or scams by individuals, organizations, or websites falsely claiming to represent MERGE in recruitment activities. MERGE follows a well-defined recruitment process for all positions, which includes formal interviews before issuing any offers of employment. Importantly, we do not require any payments or fees from job applicants. Additionally, MERGE does not conduct interviews through texting platforms such as RingCentral. If you receive any suspicious emails claiming to recruit on behalf of MERGE, do not share personal information or make any payments. Qualified candidates should only apply to current openings directly through MERGE’s

MERGE

We merge storytelling through technology to promote health, wellness and happiness in the world.

business strategybrandingcreativeSocial MediaMedia ServicesUI & UX DesignTechnology InfrastructureeCommerceDigital Asset ManagementMarketing

M

mergewell.com

501-1,000 employees

Advertising Services

Chicago, Illinois

Privately Held

38k LinkedIn followers

• At MERGE, we strive to create a superior work experience where talented and ambitious people grow. An experience that encourages people to think higher and feel deeper. An experience where people engage their minds and hearts to do the best work of their careers.
• As a Sr. Marketing Operations Technologist, you will
• Collaborate with internal peers, leadership team, partners, and external stakeholders to lead implementations of automation solutions using Salesforce Marketing Cloud and other technology platforms within a client marketing-focused environment.
• Contribute to Growth: Support platform governance and assist in implementing scalable marketing technology architecture alongside our Solutions Architects.
• Master the Toolset: Configure advanced marketing automation solutions for clients, including but not limited to dynamic messages and landing pages, data configuration, segmentation, and scripting languages. Conduct seed list sends for email and SMS, troubleshooting issues and assisting with ESP problems and conduct visual and functional quality assurance testing to ensure work product meets and exceeds client requirements and objectives
• Stakeholder Alignment: Partner with client leads to support communications, providing technical expertise and updates on deliverables.
• Contribute to Solution Design: Create and document requirements gatherings based on client and project specifications with a high degree of attention to detail
• Automate with Intent: Collaborate on the design, deployment, and maintenance of automated email execution processes, activities, and reporting. Pull, load, create, and manipulate subscriber audiences within the email platforms and third-party systems across the broader marketing and sales technology ecosystem with the support of Data Engineering and MOPs architects as needed
• Embrace Innovation: Assist in the evaluation and configuration of AI-driven features within Salesforce Marketing Cloud and connected tools (e.g., generative AI content authoring, journey design, automated QA testing, and conversational AI/ chat agents).
• Emerging Tech & Roadmap Evolution: Continuously monitor platform release cycles, emerging martech capabilities, and AI advancements to proactively recommend stack enhancements, process improvements, and technical innovations.
• Growth Opportunity: In this role, you will work closely with our MOPs Architects to deepen your strategic design skills, with a clear pathway to grow into an Architect-level role.
• Drive Program Execution: Ensure specific campaigns meet performance targets, maintain high quality, and align with the overarching strategy.
• Contribute to Roadmaps: Provide data-backed insights from the platform to help Architects and leadership identify high-impact opportunities.
• Validate Strategic Output Alignment: Ensure all campaign, journey and platform designs align with data capabilities and the intended outcome.
• Identify Implementation Risks: Proactively flag potential dependencies or gaps in data and orchestration that could hinder delivering to clients objectives.
• Create Clear Strategic Deliverables: Develop compelling presentations and technical design documents that drive clarity and gain stakeholder buy-in for your initiatives.

• Technical Expertise: 5-7 years of experience in email marketing and HTML and CSS email coding, with at least 2+ years of hands-on technical configuration in Salesforce Marketing Cloud or similar marketing automation platform(s). 4-5 years of experience with ESP coding languages, SQL, and advanced email automation. Active Salesforce Marketing Cloud Email Marketing Specialist certification or similar platform certification or able to obtain within 3 months of hire.
• Strategic Problem-Solving: A proven ability to look at technical requests and understand its impact on the wider ecosystem. Prior experience in an agency or internal consulting environment is a plus.
• Client & Project Leadership: Proven success leading client-facing calls, guiding technical discussions, and keeping projects on track.
• Clear Communication: Excellent written and verbal communication skills, with a talent for translating complex technical concepts for both technical and non-technical stakeholders.
• Scripting and Coding Languages: Proficiency with AMPscript, Email Studio, Data Extensions, Journey Builder, Automation Studio, Adobe Photoshop, Figma, Dreamweaver (or similar coding tool) and animated gifs
• Extended Martech Stack: Hands-on familiarity with SFMC, Zeta, Cordial, Braze, Klaviyo, Knak, or additional Marketing Automation Platforms is a plus.
• Education: Bachelor’s degree preferred, or equivalent professional experience.
• #LI-NT1
• #LI-REMOTE
• Our Hybrid Philosophy
• For this role, we prioritize hybrid candidates in Atlanta, GA; Boston, MA; Chicago, IL; Denver, CO; Kansas City, MO; Raleigh, NC, but may consider candidates near other MERGE hubs based on the role and team’s needs. If fully remote is listed as an option, we are also open to U.S.-based candidates who would work remotely.
• Hybrid work is our default approach. We value time together for collaboration, relationship building, and key moments. Managers and team leaders determine in-person expectations based on what best supports their team, clients, and business needs. Some teams and roles require more regular in-person presence than others.
• MERGE has hubs in Chicago, New York City, Boston, Kansas City, Raleigh, Denver, Atlanta, and St. Louis. Regardless of work arrangement, team members may be required to travel to a MERGE hub for meetings, team gatherings, events, or other business needs.
• At MERGE, we’re committed to fostering an environment where our team members can thrive in both their careers and personal lives, ensuring they feel supported and empowered to succeed.
• MERGE believes in transparency and equity. In accordance with state regulations, we’re proud to include salary ranges in our job postings to ensure fair compensation practices.
• The salary range for this role is $88,450-$120,750, based on the individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.
• MERGE is proud to invest in benefits that include meaningful Medical, Dental, Vision, Life Insurance, 401K, Lifestyle Spending Account, Employer Paid Life & Disability Insurance, Flexible Time off & Holidays plus many other benefits and rewards.
• And here’s how we live our values at MERGE
• Ability. Mastering our craft
• Agility. Delivering with a growth mindset
• Humility. Collaborating for shared success

• Medical
• Dental
• Vision
• Life Insurance
• 401k
• Lifestyle Spending Account
• Employer Paid Life & Disability Insurance
• Flexible Time Off
• Holidays