Senior UX Content Designer, Google Shopping

About Google A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone. Check out our career opportunities at goo.gle/3DLEokh

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goo.gle/3DLEokh

10,001+ employees

Software Development

Mountain View, CA

Public Company

42.5M LinkedIn followers

Raised $26.1M

• experiences by creating useful, meaningful text that helps users complete tasks.
• You help set the vision for content and drive cohesive product narratives across
• multiple platforms and touch points. As a stellar writer, your portfolio of work
• demonstrates content that simplifies and beautifies the overall user experience.
• You work with people in a variety of UX design-related jobs including
• researchers, product managers, engineers, marketing and customer operations.
• Collaborating with each, you strive to establish cohesive language and a unified
• voice across products and platforms. You regularly use empathy, logic and data
• to inform content choices and recommendations that include the right words and
• sometimes complementary data and images.
• As a Content Designer on the Google Shopping team, you’ll drive model behavior
• design efforts to shape the future of our GenAI experiences. You will develop
• scalable frameworks, rubrics, and evaluation methods that ensure high-quality,
• trustworthy shopping responses. Your primary focus will be creating user-centric
• conversational response strategies that prioritize helpfulness, using natural
• language to build meaningful interactions within our AI-powered search
• environment.
• People shop on Google more than a billion times a day - and the Commerce team is
• responsible for building the experiences that serve these users. The mission for
• Google Commerce is to be an essential part of the shopping journey for consumers
• from inspiration to to a simple and secure checkout experience - and the best
• place for retailers/merchants to connect with consumers. We support and partner
• with the commerce ecosystem, from large retailers to small local merchants, to
• give them the tools, technology and scale to thrive in today’s digital world.
• Individual pay is determined by factors including job-related skills,
• experience, and relevant education or training.
• Identify opportunities for improvements to AI responses and drive solutions,
• including system instruction updates and evaluations.
• Define content and principles that guide and shape AI response strategies and
• experiences.
• Help scale framework resources to appropriate target audiences, manage your
• work, set direction, and communicate priorities in-line with organizational
• goals.
• Influence UX and cross-functional partnerships to align stakeholder
• expectations, drive understanding and alignment, and advocate for
• user-focused content experiences.
• Advocate for Product Excellence for all users, such as localization and
• accessibility.

Required

• Bachelor's degree in English, Communications, Journalism, Technical Writing,
• UX, HCI, a related field, or equivalent practical experience.
• 6 years of conversation design experience in product design or UX design.
• 5 years of experience in user-focused product writing and content design.
• Experience in shaping content and tuning models for responses while
• collaborating with multi-disciplinary product teams.
• Include a portfolio, website, or any other relevant link to your work in your
• resume (providing a viewable link or access instructions).

Preferred

• Master's degree in Design, Human-Computer Interaction, Computer Science, a
• related field, or equivalent practical experience.
• 3 years of experience working in a complex, cross-functional organization.
• 2 years of experience leading design projects.
• Experience including experience working within GenAI or software product
• spaces.
• Familiarity with training practices for language models, including exposure
• to developing high-quality model training examples.

• Bonus target
• Equity
• Health insurance
• Retirement benefits