Senior Product Owner

About Liberty Mutual Insurance At Liberty Mutual, we believe progress happens when people feel secure. For more than 110 years we have helped people and businesses embrace today and confidently pursue tomorrow by providing protection for the unexpected and delivering it with care. A Fortune 100 company with more than 40,000 employees in 28 countries and economies, we are the ninth largest global property and casualty insurer and generate more than $50 billion in annual consolidated revenue. We operate through three strategic business units: US Retail Markets, providing auto, home, renters and other personal and small commercial lines property and casualty insurance to individuals and small businesses countrywide; Global Risk Solutions, delivering a full range of comprehensive commercial and specialty insurance, reinsurance and surety solutions to mid-size and large businesses worldwide; and Liberty Mutual Investments, deploying more than $100 billion of long-term capital globally across its integrated platform to drive economic growth, power innovation and secure Liberty Mutual’s promises. For more information, visit www.libertymutualinsurance.com.

Liberty Mutual Insurance

Pursue your tomorrow, today.

Insurance

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libertymutualgroup.com

10,001+ employees

Insurance

Boston, MA

Privately Held

563k LinkedIn followers

• This position requires two in-office days per week for candidates who reside within 50 miles of Columbus, OH; Seattle, WA; Boston, MA; Portsmouth, NH; Indianapolis, IN; or Plano, TX. Outside of these areas is remote.
• USRM Claims & Service is looking for a Senior Manager, Product Owner to lead our Service Platform & Enablement portfolio within Service Solutions. Every time a customer logs in, updates a policy, pays a bill or sees the right offer at the right moment, a shared platform makes it happen. You'll own that platform.
• As Senior Manager, Product Owner for Service Platforms & Enablement, you'll lead the backend layer that powers servicing across all our Service applications including our customer portals, customer mobile app, IVR, internal employee Servicing (CREST), IA Customer Servicing, HQueue and more. It spans billing, policy, party, documents, communications, customer identification and access management (Auth0) and Trove, our engine for cross-sell, up-sell and down-sell recommendations. And it sits at the center of Frontier, our enterprise policy modernization effort.
• This is a newly elevated leadership role reporting directly to the Senior Director, Product Owner, Service. You'll set the vision, establish investments, and lead a team of product owners who turn reusable services into a consistent experience for millions of customers. If you want to build the foundation other teams build on, and see your work show up in every channel, we'd like to meet you.
• A track record of leading product owners or product managers, ideally across multiple teams or portfolios
• Experience owning platform, shared-service or API-based products that serve multiple internal clients or channels
• The technical fluency to hold your own with architects and engineers on quarterly and sprint planning, and to make informed tradeoffs on scope, sequencing and risk
• Proven ability to influence senior stakeholders without direct authority, and the willingness to push back when it's the right call
• Skill at translating business strategy into a clear roadmap with measurable outcomes
• Comfort making decisions amid ambiguity in a fast-changing environment, with competing priorities and shifting timelines
• Clear, concise communication, in writing and in the room, with both technical and business audiences
• Insurance or financial services experience, especially in policy, billing or customer servicing
• Background in customer identity and access management, such as Auth0, OAuth or single sign-on
• Experience with personalization, recommendation or cross-sell capabilities
• Experience leading large-scale modernization or legacy migration programs

• Advanced knowledge of Agile development methodologies as typically acquired through a Bachelors’ degree in relevant field (business, computer science, etc.) and a minimum of 10 years’ experience in business, engineering, technology and/or consulting. Master’s degree preferred.
• High level of proven business expertise needed to set clear priorities for product and understand business value impacts.
• Technical proficiency required to oversee quarterly & sprint planning and to have an informed, independent voice.
• Strong influencing skills to be seen as the decision maker when interfacing with business, and willingness to dissent with both teams and business.
• Ability to influence a diverse group of stakeholders through strong leadership skills
• Ability to coach and inspire both direct reports and matrixed teams.
• Comfortable with making decisions with some level of uncertainty in a fast-paced working environment
• Excellent oral and written communication skills, ability to convey information clearly and concisely

• Health Insurance
• Flexible Time Off
• Professional Development
• Employee Resource Groups
• Retirement Benefits