Director, Product Owner – Digital Online Sales Experience

About Liberty Mutual Insurance At Liberty Mutual, we believe progress happens when people feel secure. For more than 110 years we have helped people and businesses embrace today and confidently pursue tomorrow by providing protection for the unexpected and delivering it with care. A Fortune 100 company with more than 40,000 employees in 28 countries and economies, we are the ninth largest global property and casualty insurer and generate more than $50 billion in annual consolidated revenue. We operate through three strategic business units: US Retail Markets, providing auto, home, renters and other personal and small commercial lines property and casualty insurance to individuals and small businesses countrywide; Global Risk Solutions, delivering a full range of comprehensive commercial and specialty insurance, reinsurance and surety solutions to mid-size and large businesses worldwide; and Liberty Mutual Investments, deploying more than $100 billion of long-term capital globally across its integrated platform to drive economic growth, power innovation and secure Liberty Mutual’s promises. For more information, visit www.libertymutualinsurance.com.

Liberty Mutual Insurance

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libertymutualgroup.com

10,001+ employees

Insurance

Boston, MA

Privately Held

563k LinkedIn followers

• We are seeking an exceptional Director, Product Owner (DPO) to lead the Digital Online Sales Product Owner team within Direct Distribution, a critical growth engine for Liberty Mutual.
• This is an exciting opportunity to join Direct Distribution at a pivotal time as we continue to evolve how customers shop for and purchase insurance online. As customer expectations and shopping behaviors change, we're focused on delivering faster, simpler, and more personalized digital experiences that help customers confidently find the right protection for their needs.
• As a DPO, you'll lead the team responsible for advancing the products and experiences that power the online insurance shopping journey. Partnering closely with our VP of Digital Sales, as well as teams across Experience Research and Design, Tech, Insights & Solutions, Product, and more broadly across the enterprise, you'll help translate business priorities into product strategies, roadmaps, and capabilities that improve the customer experience and deliver measurable business results.
• We're looking for an exceptional leader who combines strong product instincts with the ability to translate strategy into meaningful outcomes. The ideal candidate thrives in ambiguity, builds domain expertise quickly, leverages data and customer insights to inform decisions, and brings teams together to drive alignment and action. Most importantly, you'll lead and develop a high-performing Product Owner team that is relentlessly focused on improving the digital shopping experience and delivering outcomes for our customers and the business.
• Translate business strategy into product outcomes: Partner with stakeholders and cross-functional teams to translate business priorities into clear product strategies, roadmaps, and OKRs that drive growth, improve customer experiences, and deliver measurable business value.
• Advance the digital shopping experience: Lead product efforts to simplify and improve the end-to-end online quoting and purchasing journey, reducing friction, improving conversion, and helping customers confidently select the right coverage.
• Shape and manage product roadmaps: Establish and continuously refine roadmaps across key digital focus areas, balancing near-term optimization opportunities with longer-term investments and capabilities that support the evolving needs of the business and our customers.
• Establish effective operating rhythms: Build consistent ways of working within the Product Owner team and across key partners to create transparency into the product backlog, alignment around roadmaps and priorities, and clear visibility into progress, dependencies, and decisions.
• Drive experimentation and continuous improvement: Foster a culture of testing and learning by leveraging customer insights, behavioral data, and product performance to identify opportunities, prioritize experiments, and scale experiences that deliver meaningful business results.
• Support product innovation, risk management, and security: Partner with teams across the enterprise to enable product rollouts, advance coverage modeling capabilities, strengthen fraud prevention, and maintain a secure and reliable online shopping experience.
• Lead through ambiguity: Bring structure, clarity, and alignment to complex business problems while helping teams navigate competing priorities, technical dependencies, and evolving customer and business needs.
• Develop domain expertise and strong business acumen: Build a deep understanding of digital sales performance, customer shopping behaviors, business economics, and the broader insurance landscape to inform product decisions and challenge assumptions.
• Lead and develop a high-performing team: Lead, coach, and develop Product Owners who demonstrate strong product thinking, proactive ownership, cross-functional influence, and a relentless focus on delivering customer and business outcomes.

Required

• Advanced knowledge product management, Agile development methodologies, and experience in organizational change management as typically acquired through a Bachelors` degree in relevant field (business, computer science, etc) and a minimum of 10 years` experience in product development, business, marketing, technology, and/or consulting

Preferred

• High level of proven business expertise needed to set clear priorities for product and understand business value impacts across an entire business unit
• High level of proven outcomes managing and mentoring product managers, product owners, and people leaders
• Technical proficiency required to participate in program increment planning and have an informed, independent voice
• Strong influencing and leadership skills in order to be seen as the decision maker when interfacing with business, and willingness to dissent with both teams and business
• Proven experience with Agile practices and expectations
• Comfortable with making decisions with some level of uncertainty
• Strong communication and collaboration skills, both written and verbal
• Encourages non-hierarchical culture

• Flexible Time Off
• Professional Development Opportunities
• Employee Resource Groups
• Workplace Flexibility