Senior Marketing Manager, Digital Trust & Global Regulations (Program Ops)

About Microsoft Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. Because impact matters. Microsoft operates in 190 countries and is made up of approximately 228,000 passionate employees worldwide.

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news.microsoft.com

10,001+ employees

Software Development

Redmond, Washington

Public Company

29.4M LinkedIn followers

Raised $1M

• Manage unified intake, triage, prioritization, routing, follow-up, resolution tracking, and reporting for trust and regulatory inquiries across the Service Trust Portal, regulations@microsoft.com, and field channels.
• Provide direct support for complex customer and field questions.
• Partner with sellers, CELA (Corporate, External, and Legal Affairs), Product, Engineering, and Support to resolve trust blockers and enable confident technology adoption.
• Establish clear accountability, service expectations, escalation pathways, and repeatable playbooks that improve the quality and consistency of customer and field support.
• Connect internal field engagement with external community and event journeys through coordinated contact, registration, preference, and handoff workflows, keeping support-case information and marketing permissions distinct.
• Analyze recurring trust and regulatory issues to identify adoption barriers, proactive engagement opportunities, and priorities for field guidance and program improvement.
• Develop executive-ready reporting on time to triage and resolution, blockers removed, service quality, CRM data quality, CELA-supported deal outcomes, and validated business influence.
• Manage business requirements and operational workflows while partnering with platform owners on architecture and integrations, and with the Community role on audience strategy and engagement.

Required

• Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience.

Preferred

• Master's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience.
• Experience in business operations, program management, or complex customer-facing issue resolution.
• Experience coordinating cross-functional stakeholders and managing issues from intake through resolution.
• Experience developing CRM workflows, operational processes, service expectations, and continuous-improvement practices.
• Ability to translate customer and field insights into actionable recommendations and executive-ready reporting.
• Effective communication, analytical, organizational, and stakeholder-management skills.
• Experience in cybersecurity, digital trust, privacy, compliance, regulatory programs, or regulated industries.
• Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 - $206,400 per year.
• Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here
• https://careers.microsoft.com/us/en/us-corporate-pay
• This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.