Senior Engagement Manager, Professional Services, AWSI

Posted 13 Oct

What’s this role about? Lead the delivery of complex, large-scale AI and cloud transformation programs by orchestrating cross-functional teams and managing stakeholder relationships. Drive program financial health, risk mitigation, and the adoption of AI-native development methodologies to achieve measurable business outcomes.

Jersey City, New Jersey

Hybrid

$154K – $239K

Full-time

5-10 years exp

Bachelor degree

Skills required

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Company

Amazon

See all employees

amazon.com

10,001+ employees

Software Development

Public Company

37.5M LinkedIn followers

Raised $65.7B

Responsibilities

Build and nurture trusted executive relationships (VP+), delivering strategic
counsel on program direction, health, risks, and trade-offs to inform executive
decisions
Proactively manage interdependencies, mitigate risks, and drive accountability
for program outcomes in ambiguous, fast-changing environments
simultaneously, aligning these stakeholders on priorities, timelines, and
definitions of success, and escalating blockers where necessary for resolution
Define and track measurable customer business outcomes (e.g., time-to-market
acceleration) as the north star for program success, translating technical
delivery progress into executive-ready value narratives that demonstrate ROI and
inform strategic decisions
Own the program financial health, including forecasting, revenue recognition,
commercial management, change request negotiation, and scope management for
fixed-price, milestone-based delivery constructs
Influence human builder and agent builder teams effectively, establishing
clear operating models and responsible AI guardrails as delivery increasingly
incorporates AI-augmented development workflows and agentic automation
Drive adoption of AI-DLC (AI-Driven Development Life Cycle) methodologies
across delivery programs, adapting delivery models and team structures for
accelerated scale and pace, establishing outcomes-based governance frameworks
for AI-native builds, and steering multi-agent systems at scale to drive
delivery productivity across the program
Establish and enforce governance frameworks for agentic AI in delivery —
including observability, cost controls, human-in-the-loop checkpoints, and
compliance guardrails — ensuring AI-augmented workflows remain auditable,
secure, and aligned with customer regulatory requirements (e.g., HIPAA, GxP)
where applicable
Proactively surface ideas on how ProServe and other AWS teams can innovate to
help our customers achieve their goals at a faster pace and larger scale
221100
We value work-life harmony. Achieving success at work should never come at the
expense of sacrifices at home, which is why we strive for flexibility as part of
our working culture. When we feel supported in the workplace and at home,
there’s nothing we can’t achieve in the cloud.
AWS values curiosity and connection. Our employee-led and company-sponsored
affinity groups promote inclusion and empower our people to take pride in what
makes us unique. Our inclusion events foster stronger, more collaborative teams.
Our continual innovation is fueled by the bold ideas, fresh perspectives, and
passionate voices our teams bring to everything we do.
We’re continuously raising our performance bar as we strive to become Earth’s
Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and
other career-advancing resources here to help you develop into a better-rounded
professional. Basic Qualifications: - 5+ years of cloud computing experience
Bachelor's degree in STEM field
2+ years of leading multiple Agile teams (like Scrum Masters, Product Owners)
concurrently or at scale experience
5+ years of leading and delivering enterprise-level IT engagements experience
Experience in project management of technical programs Preferred
Qualifications: - 5+ years of delivering customer engagements in a professional
services role experience
active project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2)
AWS certification
Experience working with and presenting to C-level executives, IT, and lines of
businesses across organizations or equivalent
Experience with one or more of these industries: Health Care Life Sciences,
Financial Services, Auto manufacturing, Energy, Entertainment-Media-Gaming,
Los Angeles County applicants: Job duties for this position include: work safely
and cooperatively with other employees, supervisors, and staff; adhere to
standards of excellence despite stressful conditions; communicate effectively
and respectfully with employees, supervisors, and staff to ensure exceptional
customer service; and follow all federal, state, and local laws and Company
policies. Criminal history may have a direct, adverse, and negative relationship
with some of the material job duties of this position. These include the duties
and responsibilities listed above, as well as the abilities to adhere to company
policies, exercise sound judgment, effectively manage stress and work safely and
respectfully with others, exhibit trustworthiness and professionalism, and
safeguard business operations and the Company’s reputation. Pursuant to the Los
Angeles County Fair Chance Ordinance, we will consider for employment qualified
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for
Our inclusive culture empowers Amazonians to deliver the best results for our
customers. If you have a disability and need a workplace accommodation or
adjustment during the application and hiring process, including support for the
interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
The base salary range for this position is listed below. Your Amazon package
will include sign-on payments and restricted stock units (RSUs). Final
compensation will be determined based on factors including experience,
qualifications, and location. Amazon also offers comprehensive benefits
including health insurance (medical, dental, vision, prescription, Basic Life &
AD&D insurance and option for Supplemental life plans, EAP, Mental Health
Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy
Reimbursement coverage), 401(k) matching, paid time off, and parental leave.
Learn more about our benefits at https://amazon.jobs/en/benefits
USA, CO, Denver - 153,600.00 - 207,700.00 USD annually
USA, MA, Boston - 153,600.00 - 207,700.00 USD annually
USA, NC, Raleigh - 153,600.00 - 207,700.00 USD annually
USA, NJ, Jersey City - 168,900.00 - 228,500.00 USD annually
USA, NY, New York - 168,900.00 - 228,500.00 USD annually
USA, VA, Arlington - 153,600.00 - 207,700.00 USD annually
USA, WA, Seattle - 153,600.00 - 207,700.00 USD annually

Qualification

ConsultingTechnologyManagement & LeadershipSoftwareData & Analytics

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Supplemental life plans
Employee assistance program
Mental health support
Medical advice line
Flexible spending accounts
Adoption reimbursement
Surrogacy reimbursement
401(k) matching
Paid time off
Parental leave
Restricted stock units
Sign-on payments

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